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Manage Global Alerts

On this page

  • Overview
  • View Global Alerts
  • Configure a Global Alert
  • Disable or Enable a Global Alert Configuration
  • Default Global Alerts

A global alert applies the same alert configuration to multiple projects at once. When an alert condition occurs, Ops Manager sends notification only to the affected project. Ops Manager sends notification at regular intervals until you resolve or cancel the alert.

If you acknowledge a global alert, Ops Manager sends no further notifications to the alert’s distribution list until the acknowledgement period has passed or until the alert resolves. If the alert condition ends during the acknowledgment period, Ops Manager sends a notification of the resolution.

To access global alerts you must have the Global Owner role or Global Monitoring Admin role.

Note

Default Global Alerts

When Ops Manager starts, it creates default global alert configurations. If you delete a default global alert configuration, Ops Manager recreates it when the application restarts.

If you don't want to receive alerts from a default global alert configuration, you must disable that global alert configuration.

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To filter by:
Do this:
Acknowledgement
Select the appropriate option in the All States drop-down list.
Project
Type the project's name in the Projects box.
Project Tags

Type the tag's name in the Tags box.

Users with the Global Owner role can assign tags to projects.

Alert type (open alerts only)
Type the alert type in the Types box. The box autocompletes an alert type only if there is an open alert of that type.
Date
Select the dates in the From and To fields.
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To acknowlege an alert, click Acknowledge on the line for the alert, select the time period for the acknowledgement, and click Acknowledge. Ops Manager sends no further notifications for the selected period.

To "undo" an acknowledgment and again receive notifications if the alert condition still applies, click Unacknowledge on the line for the alert and click Confirm.

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Ops Manager displays the Admin link only if you have administrative privileges.

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Ops Manager displays the alert configuration options.

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If you specify tags, the alert only applies to the projects that have those tags. Users with the Global Owner role can assign tags to projects.

You can type the first few letters of a tag or project to locate it in the drop-down list.

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In the Alert if section, select the target component and the condition. For explanations of alert conditions, see Review Alert Conditions.

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If the options in the For section display, you can filter the alert to apply to a subset of the targets.

The matches field supports regular expressions. Regular expressions must match against an entire hostname.

Example

To find hostnames involving foo using a regular expression, you can filter for a hostname using one the following options:

Hostname Description
matches Query
Starts with foo
foo.*
Ends with foo
.*foo
Contains foo
.*foo.*
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In the Send to section, click Add to add notifications or recipients. To help eliminate false positives, set the time to elapse before the condition triggers the alert.

To test HipChat, Slack, or PagerDuty integration, click the test link that appears after you configure the notification.

Which alert notification methods can be set depend on the scope of the alert:

Project alerts
Apply to one or more individual Organizations and Projects only.
Global alerts
Apply to all Organizations and Projects.
System alerts
Apply to the health of Ops Manager and its backing databases.

The alert notifications methods are as follows:

Notification Method
Project
Global
System
Description
Ops Manager Project

Sends the alert by email or text message to users with specific roles in the Project.

  1. Select the Project roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Project to receive the alert.

  2. Select SMS to send these alerts to the mobile number configured for each Ops Manager Project user in their Account page.

  3. Select Email to send these alerts to the email address configured for each Ops Manager Project user in their Account page. Email is checked by default.

Ops Manager Organization

Sends the alert by email or text message to users with specific roles in the Organization.

  1. Select the Organization roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Organization to receive the alert.

  2. Select SMS to send these alerts to the mobile number configured for each Ops Manager Organization user in their Account page.

  3. Select Email to send these alerts to the email address configured for each Ops Manager Organization user in their Account page. Email is checked by default.

Ops Manager User

Sends the alert to a Ops Manager user, either by email or text message.

  • Select SMS to send these alerts to the mobile number configured for the Ops Manager user's account.

  • Select Email to send these alerts to the email address configured for the Ops Manager user's account. Email is checked by default.

Ops Manager Team

Sends the alert to a Ops Manager user, either by email or text message.

  • Select SMS to send these alerts to the mobile number configured for the Ops Manager user's account.

  • Select Email to send these alerts to the email address configured for the Ops Manager user's account. Email is checked by default.

SNMP Host
Specify the hostname that will receive the v2c trap on standard port 162. The MIB file for SNMP is available for download.
Email
Sends the alert to a specified email address.
Sends the alert to a HipChat room message stream. Enter the HipChat room name and API token.

Sends the alert to a Slack channel in the authorized Slack workplace for the Organization.

  • Enter the channel name and either an API token or a Bot token.

  • To create an API token, see the API page in your Slack account.

To learn more about Bot users in Slack, see the Slack documentation.

Sends the alert to a PagerDuty account. Enter only the PagerDuty integration key. Define escalation rules and alert assignments directly in PagerDuty.

Acknowledge PagerDuty alerts from the PagerDuty dashboard.

Note

All new PagerDuty keys use their Events API v2. If you have an Events API v1 key, you can continue to use that key with Ops Manager.

Webhook

Sends an HTTP POST request to an endpoint for programmatic processing. The request body contains a JSON document that uses the same format as the Ops Manager API Alerts resource.

To configure this option, configure the Webhook settings on the Project Settings page.

To use this method at the Global level:

  1. Navigate to the Ops Manager Config Miscellaneous tab of the Administration console.

  2. Update the Webhook URL and Webhook Secret settings.

Ops Manager adds a request header called X-MMS-Event to distinguish between various alert states. The possible values for this header are:

alert.open
The alert was just opened.
alert.close
The alert was resolved.
alert.update
A previously opened alert is still open.
alert.acknowledge
The alert was acknowledged.
alert.cancel
The alert became invalid and was canceled.
alert.inform
Represents an informational alert, which is a point-in-time event, such as "Primary Elected."

If you specify a key in the Webhook Secret field, MongoDB Ops Manager adds the X-MMS-Signature request header. This header contains the base64-encoded HMAC-SHA-1 signature of the request body. MongoDB Ops Manager creates the signature using the provided secret.

Sends the alert to a Datadog account as a Datadog event.

When the alert first opens, Ops Manager sends the alert as an "error" event. Subsequent updates are sent as "info" events. When the alert closes, Ops Manager sends a "success" event.

If prompted, enter your DataDog API key under API Key and click Validate Datadog API Key.

Find your DataDog API Key in your Datadog account.

Administrators
Sends the alert to the email address specified in the Admin Email Address field in the Ops Manager configuration options.
Global Alerts Summary Email
Sends a summary email of all global alerts to the specified email address.
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Ops Manager displays the Admin link only if you have administrative privileges.

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On the row for a specific alert, click , then click Disable.

Click then Enable to re-enable the alert at any time.

Each time Ops Manager starts, it creates global alert configurations for the following conditions:

  • Blockstore jobs have reached a high number of retries

  • Sync slice transfer has not progressed in more than 60 minutes

  • Inconsistent cluster snapshot count is above 5

  • Backup is down

  • Backup has too many conf call failures

  • No daemon is available to take a queryable restore job

  • Inconsistent backup configuration has been detected

  • Backup requires a resync

  • Replica set has a late snapshot

  • Backup is in an unexpected state

  • Backup has reached a high number of retries

  • Backup could not be assigned to a backup daemon

If you do not want to receive alerts from a default global alert configuration, you must disable that global alert configuration.

← Configure Alert Settings