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Transforming Industries with MongoDB and AI: Insurance

This is the fifth in a six-part series focusing on critical AI use cases across several industries . The series covers the manufacturing and motion, financial services, retail, telecommunications and media, insurance, and healthcare industries. With its ability to streamline processes, enhance decision-making, and improve customer experiences in far less time, resources, and staff than traditional IT systems, artificial intelligence offers insurers great promise. In an inherently information-driven industry, insurance companies ingest, analyze, and process massive amounts of data. Whether it’s agents and brokers selling more policies, underwriters adequately pricing, renewing and steering product portfolios, claim handlers adjudicating claims, or service representatives providing assurance and support, data is at the heart of it all. Given the volumes of data, and the amount of decision-making that needs to occur based on it, insurance companies have a myriad of technologies and IT support staff within their technology investment portfolios. It’s no surprise that AI is at the top of the list when it comes to current or prospective IT investments. With its ability to streamline processes, enhance decision-making, and improve customer experiences with far less time, resources, and staff than traditional IT systems, AI offers insurers great promise. Underwriting & risk management Few roles within insurance are as important as that of the underwriters who strike the right balance between profit and risk, bring real-world variables to the actuarial models at the heart of the insurer, and help steer product portfolios, markets, pricing, and coverages. Achieving equilibrium between exposures and premiums means constantly gathering and analyzing information from a myriad of sources to build a risk profile sufficient and detailed enough to make effective policy decisions. While many well-established insurers have access to a wealth of their own underwriting and claims experience data, integrating newer and real-time sources of information, keeping up with regulatory changes, and modeling out what-if risk scenarios still involve significant manual effort. Perhaps the single greatest advantage of AI will be its ability to quickly analyze more information with fewer people and resources. The long-term impact will likely be profound, and there is tremendous promise within underwriting. Advanced analytics: Traditional IT systems are slow to respond to changing formats and requirements surrounding data retrieval. The burden falls on the underwriter to summarize data and turn that into information and insight. Large Language Models are now being leveraged to help speed up the process of wrangling data sources and summarizing the results, helping underwriting teams make quicker decisions from that data. Workload and triage assistance: AI models are mitigating seasonal demands, market shifts, and even staff availability that impact the workload and productivity of underwriting teams, saving underwriting time for high-value accounts and customers where their expertise is truly needed. Amid high volumes for new and renewal underwriting, traditional AI models can help classify and triage risk, sending very low-risk policies to ‘touchless’ automated workflows, low to moderate risk to trained service center staff, and high-risk and high-value accounts to dedicated underwriters. Decision-making support: Determining if a quoted rate needs adjustment before binding and issuing can take significant time and manual effort. So can preparing and issuing renewals of existing policies, another large portion of the underwriters’ day-to-day responsibilities. Automated underwriting workflows leveraging AI are being employed to analyze and classify risk with far less manual effort. This frees up significant time and intellectual capital for the underwriter. Check out our machine learning solutions page to learn more about automated digital underwriting. Vast amounts of data analyzed by underwriters are kept on the underwriter's desktop rather than IT-managed databases. MongoDB offers an unparalleled ability to store data from a vast amount of sources and formats and deliver the ability to respond quickly to requests to ingest new data. As data and requirements change, the Document Model allows insurers to simply add more data and fields without the costly change cycle associated with databases that rely on single, fixed structures. For every major business entity found within the underwriting process, such as a broker, policy, account, and claim, there is a wealth of unstructured data sources, waiting to be leveraged by generative AI. MongoDB offers insurers a platform that consolidates complex data from legacy systems, builds new applications, and extends those same data assets to AI-augmented workflows. By eliminating the need for niche databases for these AI-specific workloads, MongoDB reduces technology evaluation and onboarding time, development time, and developer friction. Claim processing Efficient claim processing is critical for an insurer. Timely resolution of a claim and good communication and information transparency throughout the process is key to maintaining positive relationships and customer satisfaction. In addition, insurers are on the hook to pay and process claims according to jurisdictional regulations and requirements, which may include penalties for failing to comply with specific timelines and stipulations. To process a claim accurately, a wealth of information is needed. A typical automobile accident may include not only verbal and written descriptions from claimants and damage appraisers but also unstructured content from police reports, traffic and vehicle dashboard cameras, photos, and even vehicle telemetry data. Aligning the right technology and the right amount of your workforce in either single or multi-claimant scenarios is crucial to meeting the high demands of claim processing. Taming the flood of data: AI is helping insurers accelerate the process of making sense of a trove of data and allowing insurers to do so in real-time. From Natural Language Processing to image classification and vector embedding, all the pieces of the puzzle are now on the board for insurers to make a generation leap forward when it comes to transforming their IT systems and business workflows for faster information processing. Claims experience: Generating accurate impact assessments for catastrophic events in a timely fashion to inform the market of your exposure can now be done with far less time, and with far more accuracy, by cross-referencing real-time and historical claims experience data, thanks to the power of Generative AI and vector-embedding of unstructured data. Claim expediter: Using vector embeddings from photo, text, and voice sources, insurers are now able to decorate inbound claims with richer and more insightful metadata so that they can more quickly classify, triage, and route work. In addition, real-time insight into workload and staff skills and availability is allowing insurers to be even more prescriptive when it comes to work assignments, driving towards higher output and higher customer satisfaction. Litigation assistance: Claims details are not always black and white, parties do not always act in good faith, and insurers expend significant resources in the pursuit of resolving matters. AI is helping insurers drive to resolution faster and even avoid litigation and subrogation altogether, thanks to its ability to help us analyze more data more effectively and more quickly. Risk prevention: Many insurers provide risk-assessment services to customers using drones, sensors, or cameras, to capture and analyze data. This data offers the promise of preventing losses altogether for customers and lowering exposures, liability, and expenses for the insurer. This is possible thanks to a combination of vector-embedding, traditional, and generative AI models. Learn more about AI-enhanced claim adjustment for automotive insurance on our solutions page. Customer experience Accessing information consistently during a customer service interaction, and expecting the representative to quickly interpret it, are perennial challenges with any customer service desk. Add in the volume, variety, and complexity of information within insurance, and it’s easy to understand why many insurers are investing heavily in the transformation of their customer experience call center systems and processes. 24/7 virtual assistance: As with many AI-based chat agents, the advantage is that it can free up your call center staff to work on more complex and high-touch cases. Handling routine inquiries can now include far more complex scenarios than before, thanks to the power of vector-embedded content and Large Language Models. Claims assistance: Generative AI can deliver specific claim-handling guidelines to claim-handling staff in real time, while traditional ML models can interrogate real-time streams of collected information to alert either the customer or the claim-handler to issues with quality, content, or compliance. AI capabilities allow insurers to process more claims more quickly and significantly reduce errors or incomplete information. Customer profiles: Every interaction is an opportunity to learn more about your customers. Technologies such as voice-to-text streaming, vector embedding, and generative AI help insurers build out a more robust ‘social profile’ of their customers in near real-time. Real-time fraud detection: According to estimates from the Coalition Against Insurance Fraud , the U.S. insurance industry lost over $308 billion to fraud in 2022. With vector-embedding of unstructured data sources, semantic and similarity searches across both vector and structured metadata, and traditional machine learning models, insurers can detect and prevent fraud in ways that were simply not ever before possible. Other notable use cases Predictive Analytics: AI-powered predictive analytics can anticipate customer needs, preferences, and behaviors based on historical data and trends. By leveraging predictive models, insurers can identify at-risk customers, anticipate churn, and proactively engage with customers to prevent issues and enhance satisfaction. Crop Insurance and Precision Farming: AI is being used in agricultural insurance to assess crop health, predict yields, and mitigate risks associated with weather events and crop diseases, which helps insurers offer more accurate and tailored crop insurance products to farmers. Predictive Maintenance for Property Insurance: AI-powered predictive maintenance solutions, leveraging IoT sensors installed in buildings and infrastructure, are used in property insurance to prevent losses and minimize damage to insured properties. Usage-Based Insurance (UBI) for Commercial Fleets: AI-enabled telematics devices installed in commercial vehicles collect data on driving behavior, including speed, acceleration, braking, and location. Machine learning algorithms analyze this data to assess risk and determine insurance premiums for commercial fleets to help promote safer driving practices, reduce accidents, and lower insurance costs for businesses. Learn more about AI use cases for top industries in our new ebook, How Leading Industries are Transforming with AI and MongoDB Atlas. Read the full ebook here .

April 11, 2024
Artificial Intelligence

Embracing Neurodiversity During Autism Awareness Month

April is Autism Awareness Month. According to a 2023 study by The Tavistock Institute of Human Relations, nearly half of neurodivergent employees feel impacted by their conditions in the workplace. On top of this, many neurodivergent employees choose to not disclose their conditions due to fear of stigma or reduced career opportunities. It’s safe to say that organizations can do more to create supportive, inclusive, and empowering environments for neurodivergent employees. Config.MDB is an employee resource group aiming to raise awareness for and build support around neurodiversity in the workplace at MongoDB. Sarah Lin, Senior Information & Content Architect, and Config member, speaks about her experience as a parent to a child with autism and shares her perspective on creating inclusive spaces for neurodivergent employees, customers, and members of our communities. According to the CDC, one in every 36 children in the U.S . is on the autism spectrum. My child is one of those. Parenting a child with autism is, in many ways, just parenting. There’s often awe, wonder, frustration, exhaustion, and fountains of love all mixed up in the same day. Parenting is hard, period. As a parent of one neurodiverse and one neurotypical child, I'm able to see a little bit of both worlds and while there are highs and lows for both, they’re usually different. People with autism often have a particular area of interest, and my child has opened up a world to me I was only vaguely familiar with. Learning, enjoying, and being part of their world is a gift. I’m so grateful to experience it with them every day. Parenting children with different abilities can be lonely and isolating, though. I get support where I can, but many folks we encounter are actively unsupportive, assuring me “they’ll grow out of it” or expecting I can make them behave in a certain way. My child needs lower levels of support to navigate the world, which means that people often just dismiss their diagnosis entirely as misbehavior or even say that their challenges don’t exist. Understanding autism spectrum disorder I learned pretty early in my journey that if you’ve met one person with autism, you’ve met one person with autism. Autism Spectrum Disorder is just that, a spectrum, with individuals needing more or less support, so interacting with one person on this spectrum isn’t generalizable to everyone else. I’ve found that each person presents a unique constellation of abilities and challenges, and the best way forward is to ask and get to know each person I meet. Learning about autism and how my child experiences the world has made me a better person, which I hope has carried over into work as well. The most significant impact is raising awareness of sensory needs in the workplace. We all have sensory needs to varying degrees, and understanding that they are genuine makes me more empathetic, accommodating, and patient. Considering the needs of the neurodivergent community If my child grows up wanting to work in the tech industry like I do, I’d advise them to remember their needs and seek a role at a company that seems like the best fit. For example, does working from home help them avoid auditory overstimulation? Awareness of their legal rights is paramount, though; they should ask for the accommodations they need to succeed. I’m sure it’s the parent in me, but the most essential advice is that they take care of themselves. Having time off, structuring their workday and environment to meet their needs, and having a healthy sensory diet are all foundational for doing their best work. To workplaces and colleagues, I encourage you to consider that creating inclusive spaces can be both physical and metaphorical. I’m reminded of a previous employer that set out a specific neurodivergent space at its customer conferences for attendees. I can only speak for what has helped my family, but having alternative options and authority figures willing to compromise when accommodation is outside the norm is impactful. As I teach my child to advocate for their own needs, I rely on the rest of us to meet them with understanding and flexibility. The impact of increasing awareness When talking about impact, there’s no denying that millions of individuals and families benefit from increased awareness, understanding, and inclusivity in our society. Speaking from my own experience as a parent, even if we don’t take advantage of specifically autism-friendly events or spaces, just knowing they are available takes some stress off of daily “how am I going to make this work?” questions. Taking advantage of sensory-friendly activities, for example, allows my child to have the same experiences as everyone else, making them feel included and accepted. For kids, shared experiences are essential for social belonging, and when you’re already experiencing the world differently, that can be a very challenging area to begin with. As I reflect on Autism Awareness Month, I encourage my friends and colleagues to work towards learning about and supporting neurodiversity in their communities. Some of the best ways to do this are simply through asking and researching. Information abounds, and so does the work of learning rather than expecting to be taught. You can also participate in (or start) a community group or employee resource group — like Config at MongoDB , a global employee resource group focused on disability and neurodiversity at MongoDB. The more we strive to educate ourselves and create inclusive environments for everyone, the better our workplaces and communities will become. Learn more about Diversity & Inclusion at MongoDB.

April 10, 2024
Culture

Enabling Commerce Innovation with the Power of MongoDB and Google Cloud

Across all industries, business leaders are grappling with economic uncertainty, cost concerns, disruption to supply chains, and pressure to embrace new technologies like generative AI. In this dynamic landscape, having a performant and future-proofed technology foundation is critical to your business’s success. Kin + Carta, a Premier Google Cloud Partner and MongoDB Systems Integrator Partner, recently launched the Integrated Commerce Network . The Integrated Commerce Network is an Accelerator that enables clients to modernize to a composable commerce platform and create value with their commerce data on Google Cloud with a pre-integrated solution in as little as six weeks. This article explains the concept of composable commerce and explores how MongoDB and Google Cloud form a powerful combination that enables innovation in commerce. Finally, it explains how Kin + Carta can help you navigate the complexity facing businesses today with their approach to digital decoupling. MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More Unraveling the complexity: What is composable commerce? Why microservices and APIs? The evolution of commerce architecture Traditional monolithic architectures, once the cornerstone of commerce platforms, are facing challenges in meeting the demands of today's fast-paced digital environment. Microservices, a paradigm that breaks down applications into small, independent services, offer a solution to the limitations of monoliths. This architectural shift allows for improved agility, scalability, and maintainability. Defining composable commerce Composable commerce is a component-based, API-driven design approach that gives businesses the flexibility to build and run outstanding buying experiences free of constraints found in legacy platforms. To be truly composable, the platform must support key tenets: Support continuous delivery without downtime at the component level Have API as the contract of implementation between services, with open, industry-standard protocols providing the glue between components Be SaaS based, or portable to run on any modern public cloud environment Allow the open egress and ingress of data — no black-boxes of vendor data ownership Defining APIs and microservices APIs play a pivotal role in connecting microservices, enabling seamless communication and data exchange. This modular approach empowers businesses to adapt quickly to market changes, launch new features efficiently, and scale resources as needed. Enhanced scalability, resilience, and agility Taking a microservices approach provides businesses with options and now represents a mature and battle-tested approach with commoditized architectures, infrastructure-as-code, and open-source design patterns to enable robust, resilient, and scalable commerce workloads at lower cost and risk. Additionally, the decoupled nature of microservices facilitates faster development cycles. Development teams can work on isolated components, allowing for parallel development and quicker releases. This agility is a game-changer in the competitive e-commerce landscape, where rapid innovation is essential for staying ahead. Microservices and API-based commerce solutions (like commercetools, which is powered by MongoDB) have begun to dominate the market with their composable approach, and for good reason. These solutions remove the dead-end of legacy commerce suite software and enable a brand to pick and choose to enhance its environment on its own terms and schedule. MongoDB Atlas: The backbone of intelligent, generative AI-driven experiences As e-commerce has developed, customers are expecting more from their interactions — flat, unsophisticated experiences just don’t cut it anymore and brands need to deliver on the expectation of immediacy and contextual relevance. Taking a microservices approach enables richer and more granular data to be surfaced, analyzed, and fed back into the loop, perhaps leveraging generative AI to synthesize information that previously would have been difficult or impossible without huge computing capabilities. However, to do this well you need core data infrastructure that underpins the platform and provides the performance, resilience, and advanced features required. MongoDB Atlas on Google Cloud can play a pivotal role in this enablement. Flexible data models: Microservices often require diverse data models. MongoDB Atlas, a fully managed database service, accommodates these varying needs with its flexible schema design, which allows businesses to adapt their data structures without compromising performance. Horizontal scalability: Modern commerce moves a lot of data. MongoDB Atlas excels in distributing data across multiple nodes, ensuring that the database can handle increased loads effortlessly. Real-time data access: Delivering on expectations relies on real-time data access. MongoDB Atlas supports real-time, event-driven data updates, ensuring you are using the most up-to-date information about your customers. Serverless deployment: Rather than spend time and money managing complex database infrastructure, MongoDB Atlas can leverage serverless deployment, allowing developers to focus on building features that delight customers and impact the bottom line. Unleashing generative AI with MongoDB and Google Cloud Generative AI applications thrive on massive datasets and require robust data management. MongoDB effortlessly handles the complex and ever-evolving nature of gen AI data. This includes text, code, images, and more, allowing you to train your models on a richer data tapestry. MongoDB Atlas: Streamlined gen AI development on Google Cloud MongoDB Atlas, the cloud-based deployment option for MongoDB, integrates seamlessly with Google Cloud. Atlas offers scalability and manageability, letting you focus on building groundbreaking gen AI applications. Here's how this powerful duo functions together: Data ingestion and storage: Effortlessly ingest your training data, regardless of format, into MongoDB Atlas on Google Cloud. This data can include text for natural language processing, code for programming tasks, or images for creative generation. AI model training: Leverage Google Cloud's AI services like Vertex AI to train your gen AI models using the data stored in MongoDB Atlas. Vertex AI provides pre-built algorithms and tools to streamline model development. Operationalization and serving: Once trained, deploy your gen AI model seamlessly within your application. MongoDB Atlas ensures the smooth data flow to and from your model, enabling real-time generation. Vector search with MongoDB Atlas: MongoDB Atlas Vector Search allows for efficient retrieval of similar data points within your gen AI dataset. This is crucial for tasks like image generation or recommendation systems. Advantages of this open approach By leveraging a microservices architecture, APIs, and the scalability and flexibility of Atlas, businesses can build agile and adaptable composable platforms. Atlas seamlessly integrates with Google Cloud, providing a streamlined environment for developing and deploying generative AI models. This integrated approach offers several benefits: Simplified development: The combined power of MongoDB Atlas and Google Cloud streamlines the development process, allowing you to focus on core gen AI functionalities. Scalability and flexibility: Both MongoDB Atlas and Google Cloud offer on-demand scalability, ensuring your infrastructure adapts to your gen AI application's growing needs. Faster time to market: The ease of integration and development offered by this combination helps you get your gen AI applications to market quickly. Cost-effectiveness: Both MongoDB Atlas and Google Cloud offer flexible pricing models, allowing you to optimize costs based on your specific gen AI project requirements. Digital decoupling, a legacy modernization approach With so much digital disruption, technology leaders are constantly being challenged. Existing legacy architectures and infrastructure can be extremely rigid and hard to unravel. Over 94% of senior leaders reported experiencing tech anxiety . So how do you manage this noise, meet the needs of the business, stay relevant, and evolve your technology so that you can deliver the kinds of experiences audiences expect? Digital decoupling is a legacy modernization approach that enables large, often well-established organizations to present a unified online experience to their users, take full advantage of their data, innovate safely, and compete effectively with digital natives. Technology evolves rapidly, and an effective microservices solution should be designed with future scalability and adaptability in mind. Kin + Carta helps to ensure that your solution is not only robust for current requirements but also capable of evolving with emerging technologies and business needs. It all starts with a clear modernization strategy that allows you to iteratively untangle from legacy systems, while also meeting the needs of business stakeholders seeking innovation. Navigating commerce complexity with Kin + Carta on Google Cloud Commerce is undergoing a significant transformation, and businesses need a future-proof technology foundation to handle the demands of complex models and massive datasets. That’s why Kin + Carta launched their Integrated Commerce Network , the first commerce-related solution that’s part of Google’s Industry Value Network . With the right tools and partners, your business can be at the forefront of innovation with generative AI, through automating tasks in revolutionary new ways, creating entirely new content formats, and delivering more personalized customer experiences. The complexities of commerce transformation can be daunting. But you can master the art of digital decoupling and leverage the strengths of the Integrated Commerce Network to unlock limitless possibilities and gain an edge over your competition. Check out Kin + Carta’s guide: Flipping the script — A new vision of legacy modernization enabled by digital decoupling . Get started with MongoDB Atlas on Google Cloud today.

April 9, 2024
Applied

A Smarter Factory Floor with MongoDB Atlas and Google Cloud's Manufacturing Data Engine

The manufacturing industry is undergoing a transformative shift from traditional to digital, propelled by data-driven insights, intelligent automation, and artificial intelligence. Traditional methods of data collection and analysis are no longer sufficient to keep pace with the demands of today's competitive landscape. This is precisely where Google Cloud’s Manufacturing Data Engine (MDE) and MongoDB Atlas come into play, offering a powerful combination for optimizing your factory floor. Unlock the power of your factory data MDE is positioned to transform the factory floor with the power of cloud-driven insights. MDE simplifies communication with your factory floor, regardless of the diverse protocols your machines might use. It effortlessly connects legacy equipment with modern systems, ensuring a comprehensive data stream. MDE doesn't just collect data, it transforms it. By intelligently processing and contextualizing the information, you gain a clearer picture of your production processes in real-time with a historical pretext. It offers pre-built analytics and AI tools directly addressing common manufacturing pain points. This means you can start finding solutions faster, whether it's identifying bottlenecks, reducing downtime, or optimizing resource utilization. Conveniently, it also offers great support for integrations that can further enhance the potential of the data (e.g. additional data sinks). The MongoDB Atlas developer data platform enhances MDE by providing scalability and flexibility through automated scaling to adapt to evolving data requirements. This makes it particularly suitable for dynamic manufacturing environments. MongoDB’s document model can handle diverse data types and structures effortlessly while being incredibly flexible because of its native JSON format. This allows for enriching MDE data with other relevant data, such as supply chain logistics, for a deeper understanding of the factory business. You can gain immediate insights into your operations through real-time analytics, enabling informed decision-making based on up-to-date data. While MDE offers a robust solution for collecting, contextualizing, and managing industrial data, leveraging it alongside MongoDB Atlas offers tremendous advantages Inside the MDE integration Google Cloud’s Manufacturing Data Engine (MDE) acts as a central hub for your factory data. It not only processes and enriches the data with context, but also offers flexible storage options like BigQuery and Cloud Storage. Now, customers already using MongoDB Atlas can skip the hassle of application re-integration and make this data readily accessible for applications. Through this joint solution developed by Google Cloud and MongoDB, you can seamlessly move the processed streaming data from MDE to MongoDB Atlas using Dataflow jobs. MDE publishes the data via a Pub/Sub subscription, which is then picked up by a custom Dataflow job built by MongoDB. This job transforms the data into the desired format and writes it to your MongoDB Atlas cluster. Google Cloud’s MDE and MongoDB Atlas utilize compatible data structures, simplifying data integration through a shared semantic configuration. Once the data resides in MongoDB Atlas, your existing applications can access it seamlessly without any code modifications, saving you time and effort. The flexibility of MDE, combined with the scalability and ease of use of MongoDB Atlas, makes this a powerful and versatile solution for various data-driven use cases such as predictive maintenance and quality control, while still providing factory ownership of the data. Instructions on how to set up the dataflow job are available in the MongoDB github repository. Conclusion If you want to level up your manufacturing data analytics, pairing MDE with MongoDB Atlas provides a proven, easy-to-implement solution. It's easy to get started with MDE and MongoDB Atlas . MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More

April 9, 2024
Applied

Unleashing Developer Potential–and Managing Costs–with MongoDB Atlas

In today's business landscape, where unpredictability has become the norm, engineering leaders have to balance the dual challenges of managing uncertainty while optimizing IT costs. Indeed, the 2024 MarginPLUS Deloitte survey—which draws on insights from over 300 business leaders—emphasizes a collective pivot towards growth initiatives and cost transformations amidst the fluctuating global economic climate. MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More MongoDB Atlas: A developer's ally for cost-effective productivity Executives across industries want to cut costs without impacting innovation; based on the Deloitte survey , 83% of companies are looking to change how they run their business margin improvement efforts. This is where MongoDB Atlas , the most advanced cloud database service on the market, comes in. An integrated suite of data services that simplify how developers build with data, MongoDB Atlas helps teams enhance their productivity without compromising on cost efficiency by offering visibility and control over spending—balancing developer freedom with data governance and cost management. This helps organizations escape the modernization hamster wheel—or the vicious cycle of continuously updating technology without making real progress, and draining resources while failing to deliver meaningful improvements. Put another way, MongoDB gives teams more time to innovate, instead of just maintaining the status quo. Outlined below are the built-in features of MongoDB Atlas, which enable customers to get the most out of their data while also focusing on budget optimization. Strategic features for cost optimization with MongoDB Atlas Right-sizing your cluster Use MongoDB Atlas’s Cluster Sizing Guide or auto-scalability to match your cluster with your workload, optimizing resource use with options for every requirement, including Low CPU options for lighter workloads. Pausing clusters and global distribution Save costs by pausing your cluster , and securely storing data for up to 30 days with auto-resume. Furthermore, Global Clusters improve performance across regions while maintaining cost efficiency and compliance. Index and storage management Enhance performance and reduce costs with MongoDB Atlas’s Performance Advisor , which provides tailored index and schema optimizations for better query execution and potential reductions in cluster size. Strategic data management Reduce storage expenses using Online Archive for infrequently accessed data and TTL indexes for efficient Time Series data management, ensuring only essential data is stored. Securely backup data before deletion with mongodump. Enhanced spend management Use spend analysis, billing alerts , and usage insights via the Billing Cost Explorer for detailed financial management and optimization. Resource tagging and customizable dashboards provide in-depth financial reporting and visual expense tracking, supporting effective budgeting and cost optimization. Additionally, Opt for serverless instances to adjust to your workload's scale, offering a pay-for-what-you-use model that eliminates overprovisioning concerns. Transforming uncertainty into advancement MongoDB Atlas equips IT decision-makers and developers with the features and tools to balance developer productivity with strategic cost management, transforming economic uncertainty into a platform for strategic advancement. MongoDB Atlas is more than a database management solution; it’s a strategic partner in optimizing your IT spending, ensuring that your organization remains agile, efficient, and cost-effective in the face of change. Need expert assistance in taking control of your MongoDB Atlas costs? MongoDB’s Professional Services team can provide a deep-dive assessment of your environment to build a tailored optimization plan—and to help you execute. Reach out to learn how we can support your cost optimization goals! If you haven't yet set up your free cluster on MongoDB Atlas , now is a great time to do so. You have all the instructions in this DevCenter article .

April 8, 2024
Applied

Transforming Industries with MongoDB and AI: Financial Services

This is the fourth in a six-part series focusing on critical AI use cases across several industries . The series covers the manufacturing and motion, financial services, retail, telecommunications and media, insurance, and healthcare industries. In the dynamic world of financial services, the partnership between artificial intelligence (AI) and banking services is reshaping traditional practices, offering innovative solutions across critical functions. MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More Relationship management support with chatbots One key service that relationship managers provide to their private banking customers is aggregating and condensing information. Because banks typically operate on fragmented infrastructure with information spread across different departments, solutions, and applications, this can require a lot of detailed knowledge about this infrastructure and how to source information such as: When are the next coupon dates for bonds in the portfolio? What has been the cost of transactions for a given portfolio? What would be a summary of our latest research? Please generate a summary of my conversation with the client. Until now, these activities would be highly manual and exploratory. For example, a relationship manager (RM) looking for the next coupon dates would likely have to go into each of the clients' individual positions and manually look up the coupon dates. If this is a frequent enough activity, the RM could raise a request for change with the product manager of the portfolio management software to add this as a standardized report. But even if such a standardized report existed, the RM might struggle to find the report quickly. Overall, the process is time-consuming. Generative AI systems can facilitate such tasks. Even without specifically trained models, RAG can be used to have the AI generate the correct answers, provide the inquirer with a detailed explanation of how to get to the data, and, in the same cases directly execute the query against the system and report back the results. Similar to a human, it is critical that the algorithm has access to not only the primary business data, e.g. the portfolio data of the customer, but also user manuals and static data. Detailed customer data, in machine-readable format and as text documents, is used to personalize the output for the individual customer. In an interactive process, the RM can instruct the AI to add more information about specific topics, tweak the text, or make any other necessary changes. Ultimately, the RM will be the quality control for the AI’s output to mitigate hallucinations or information gaps. As outlined above, not only will the AI need highly heterogeneous data from highly structured portfolio information to text documents and system manuals to provide a flexible natural language interface for the RMs, it will also have to have timely processing information about a customer's transactions, positions, and investment objectives. Providing transactional database capabilities as well as vector search makes it easy to build RAG-based applications using MongoDB’s developer data platform. Risk management and regulatory compliance Risk and fraud prevention Banks are tasked with safeguarding customer assets and detecting fraud , verifying customer identities, supporting sanctions regimes (Sanctions), and preventing various illegal activities (AML). The challenge is magnified by the sheer volume and complexity of regulations, making the integration of new rules into bank infrastructure costly, time-consuming, and often inadequate. For instance, when the EU's Fifth Anti-Money Laundering Directive was implemented, it broadened regulations to cover virtual currencies and prepaid cards . Banks had to update their onboarding processes swiftly, and software, train staff, and possibly update their customer interfaces to comply with these new requirements. AI offers a transformative approach to fraud detection and risk management by automating the interpretation of regulations, supporting data cleansing, and enhancing the efficacy of surveillance systems. Unlike static, rules-based frameworks that may miss or misidentify fraud due to narrow scope or limited data, AI can adaptively learn and analyze vast datasets to identify suspicious activities more accurately. Machine learning, in particular, has shown promise in trade surveillance, offering a more dynamic and comprehensive approach to fraud prevention. Regulatory compliance and code change assistance The regulatory landscape for banks has grown increasingly complex, demanding significant resources for the implementation of numerous regulations. Traditionally, adapting to new regulations has required the manual translation of legal text into code, provisioning of data, and thorough quality control—a process that is both costly and time-consuming, often leading to incomplete or insufficient compliance. For instance, to comply with the Basel III international banking regulations , developers must undertake extensive coding changes to accommodate the requirements laid out in thousands of pages of documentation. AI has the capacity to revolutionize compliance by automating the translation of regulatory texts into actionable data requirements and validating compliance through intelligent analysis. This approach is not without its challenges, as AI-based systems may produce non-deterministic outcomes and unexpected errors. However, the ability to rapidly adapt to new regulations and provide detailed records of compliance processes can significantly enhance regulatory adherence. Financial document search and summarization Financial institutions, encompassing both retail banks and capital market firms, handle a broad spectrum of documents critical to their operations. Retail banks focus on contracts, policies, credit memos, underwriting documents, and regulatory filings, which are pivotal for daily banking services. On the other hand, capital market firms delve into company filings, transcripts, reports, and intricate data sets to grasp global market dynamics and risk assessments. These documents often arrive in unstructured formats, presenting challenges in efficiently locating and synthesizing the necessary information. While retail banks aim to streamline customer and internal operations, capital market firms prioritize the rapid and effective analysis of diverse data to inform their investment strategies. Both retail banks and capital market firms allocate considerable time to searching for and condensing information from documents internally, resulting in reduced direct engagement with their clients. Generative AI can streamline the process of finding and integrating information from documents by using NLP and machine learning to understand and summarize content. This reduces the need for manual searches, allowing bank staff to access relevant information more quickly. MongoDB can store vast amounts of both live and historical data, regardless of its format which is typically needed for AI applications. It offers Vector Search capabilities essential for retrieval-augmented generation (RAG). MongoDB supports transactions, ensuring data accuracy and consistency for AI model retraining with live data. It facilitates data access for both deterministic algorithms and AI-driven rules through a single interface. MongoDB boasts a strong partnership ecosystem , including companies like Radiant AI and Mistral AI, to speed solution development. ESG analysis Environmental, social, and governance (ESG) considerations can have a profound impact on organizations. For example, regulatory changes—especially in Europe—have compelled financial institutions to integrate ESG into investment and lending decisions. Regulations such as the EU Sustainable Finance Disclosure Regulation (SFDR) and the EU Taxonomy Regulation are examples of such directives that require financial institutions to consider environmental sustainability in their operations and investment products. Investors' demand for sustainable options has surged, leading to increased ESG-focused funds. The regulatory and commercial requirements, in turn, drive banks to also improve their green lending practices . This shift is strategic for financial institutions, attracting clients, managing risks, and creating long-term value. However, financial institutions face many challenges in managing different aspects of improving their ESG analysis. The key challenges include defining and aligning standards, and processes and managing the flood of rapidly changing and varied data to be included for ESG analysis purposes. AI can help to address these key challenges in not only an automatic but also adaptive manner via techniques like machine learning. Financial institutions and ESG solution providers have already leveraged AI to extract insights from corporate reports, social media, and environmental data, improving the accuracy and depth of ESG analysis. As the market demands a more sustainable and equitable society, predictive AI combined with generative AI can also help to reduce bias in lending to create fairer and more inclusive financing while improving the predictive powers. The power of AI can help facilitate the development of sophisticated sustainability models and strategies, marking a leap forward in integrating ESG into broader financial and corporate practices. Credit scoring The convergence of alternative data, artificial intelligence, and generative AI is reshaping the foundations of credit scoring, marking a pivotal moment in the financial industry. The challenges of traditional models are being overcome by adopting alternative credit scoring methods, offering a more inclusive and nuanced assessment. Generative AI, while introducing the potential challenge of hallucination, represents the forefront of innovation, not only revolutionizing technological capabilities but fundamentally redefining how credit is evaluated, fostering a new era of financial inclusivity, efficiency, and fairness. The use of artificial intelligence, in particular generative artificial intelligence, as an alternative method to credit scoring has emerged as a transformative force to address the challenges of traditional credit scoring methods for several reasons: Alternative data analysis: AI models can process a myriad of information, including alternative data such as utility payments and rental history, to create a more comprehensive assessment of an individual's creditworthiness. AI offers unparalleled adaptability : As economic conditions change and consumer behaviors evolve, AI-powered models can quickly adjust. Fraud detection: AI algorithms can detect fraudulent behavior by identifying anomalies and suspicious patterns in credit applications and transaction data. Predictive analysts: AI algorithms, particularly ML techniques, can be used to build predictive models that identify patterns and correlations in historical credit data. Behavioral analysis: AI algorithms can analyze behavioral data sets to understand financial habits and risk propensity. By harnessing the power of artificial intelligence, lenders can make more informed lending decisions, expand access to credit, and better serve consumers (especially those with limited credit history). However, to mitigate potential biases and ensure consumer trust, it's crucial to ensure transparency, fairness, and regulatory compliance when deploying artificial intelligence in credit scoring. AI in payments A lack of developer capacity is one of the biggest challenges for banks when delivering payment product innovation. Banks believe the product enhancements they could not deliver in the past two years due to resource constraints would have supported a 5.3% growth in payments revenues . With this in mind and the revolutionary transformation with the integration of AI, it is imperative to consider how to free up developer resources to make the most of these opportunities. There are several areas in which banks can apply AI to unlock new revenue streams and efficiency gains. The image below provides a high-level view of eight of the principal themes and areas. This is not an exhaustive view but does demonstrate the depth and breadth of current opportunities. In each example, there are already banks that have begun to bring services or enhancements to the market using AI technologies or are otherwise experimenting with the technology. Learn more about AI use cases for top industries in our new ebook, How Leading Industries are Transforming with AI and MongoDB Atlas .

April 4, 2024
Artificial Intelligence

MongoDB Announces Support for Punch Cards, Arrakis

MongoDB is excited to announce a groundbreaking expansion of our capabilities. Beginning today, April 1, MongoDB is expanding its support of programming languages like INTERCAL, FORTRAN, and even UNITYPER punch cards, as well as support for ultra-remote regions of the known universe with new subspace, faster-than-light (FTL) data transfer and networking protocols. Bringing vintage programming languages into the modern age Support for legacy programming languages presents a unique opportunity for our developers. INTERCAL, known for its quirkiness and obscurity, challenges developers with its unconventional syntax. Meanwhile, the experience many pioneers in computing gained by encoding data onto UNITYPER punch cards paved the way for the modern computing we know today, and supporting punch card languages underscores MongoDB’s long-standing commitment to honoring the rich heritage of computing history. We are thrilled to resurrect these relics of computing and, by doing so, to highlight the importance of developers in the past, present, and future. Expanding availability of MongoDB to the earth’s crust, the planet Arrakis (Dune), and beyond Following MongoDB’s long-standing tradition of pushing boundaries, we are also excited to announce the expanded availability of MongoDB Atlas to regions that were once thought unreachable. Beginning today, MongoDB Atlas will support even the most remote regions of the known universe. Whether you find yourself trapped in the Earth’s crust, or you’re riding on a Guild heighliner to harvest spice on the planet Arrakis, MongoDB will be there to support your data needs every step of the way. As part of this planned expansion, MongoDB will provide network connections to the center of the Earth using new types of heat-resistant polymers that can withstand the extreme temperatures of Earth’s molten core. Additionally, new subspace data transfer and networking protocols derived from advancements in quantum computing will allow low-latency applications to function across solar systems, galaxies, and parallel dimensions. ...APRIL FOOLS! Alright, alright, that’s enough, we’ll let you in on the joke—we won’t be supporting any vintage coding languages any time soon. While bringing back punch cards and riding sandworms might not be on MongoDB’s roadmap, we remain as committed as ever to supporting our developer community . No matter the future, developers will build it. Happy April Fools’ Day! For more developer updates, head to our Developer Center .

April 1, 2024
News

Transforming Industries with MongoDB and AI: Retail

This is the third in a six-part series focusing on critical AI use cases across several industries . The series covers the manufacturing and motion, financial services, retail, telecommunications and media, insurance, and healthcare industries. With generative AI, retailers can create new products and offerings, define and implement upsell strategies, generate marketing materials based on market conditions, and enhance customer experiences. One of the most creative uses of gen AI help retailers understand customer needs and choices that change continually with seasons, trends, and socio-economic shifts. By analyzing customer data and behavior, gen AI can also create personalized product recommendations, customized marketing materials, and unique shopping experiences that are tailored to individual preferences. AI plays a critical role in decision-making at retail enterprises; product decisions such as design, pricing, demand forecasting, and distribution strategies require a complex understanding of a vast array of information from across the organization. To ensure that the right products in the right quantities are in the right place at the right time, back-office teams leverage machine learning arithmetic algorithms. As technology has advanced and the barrier to adopting AI has lowered, retailers are moving towards data-driven decision-making where AI is leveraged in real-time. generative AI is used to consolidate information and provide dramatic insights that could be immediately utilized across the enterprise. MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More AI-augmented search and vector search Modern retail is a customer-centric business, and customers have more choice than ever in where they purchase a product. To retain and grow their customer base, retailers are working to offer compelling, personalized experiences to customers. To do this, it is necessary to capture a large amount of data on the customers themselves—like their buying patterns, interests, and interactions—and to quickly use that data to make complex decisions. One of the key interactions in an ecommerce experience is search. With full-text search engines, customers can easily find items that match their search, and retailers can rank those results in a way that will give the customer the best option. In previous iterations of personalization, decisions on how to rank search results in a personalized way were made by segmentation of customers through data acquisition from various operational systems, moving it all into a data warehouse, and then running machine learning algorithms on the data. Typically, this would run every 24 hours or a few days, in batches, so that the next time a customer logged in, they’d have a personalized experience. This did not, however, capture the customer intent in real-time, as intent evolves as the customer gathers more information. These days, modern retailers augment search ranking with data from real-time responses and analytics from AI algorithms. It's also now possible to incorporate factors like the current shopping cart/basket and customer clickstream or trending purchases across shoppers. The first step in truly understanding the customer is to build a customer data platform that combines data from disparate systems and silos across an organization: support, ecommerce transactions, in-store interactions, wish lists, reviews, and more. MongoDB’s flexible document model allows for the easy combination of data of different types and formats with the ability to embed sub-documents to get a clear view of the customer in one place. As the retailer captures more data points about the customer, they can easily add fields without the need for downtime in schema change. Next, the capability to run analytics in real-time rather than retroactively in another separate system is built. MongoDB’s architecture allows for workload isolation, meaning the operational workload (the customer's actions on the ecommerce site) and the analytical or AI workload (calculating what the next best offer should be) can be run simultaneously without interrupting the other. Then using MognoDB’s aggregation framework for advanced analytical queries or triggering an AI model in real time to give an answer that can be embedded into the search ranking in real time. Then comes the ability to easily update the search indexing to incorporate your AI augmentation. As MongoDB has Search built in, this whole flow can be completed in one data platform- as your data is being augmented with AI results, the search indexing will sync to match. MongoDB Atlas Vector Search brings the next generation of search capability. By using LLMs to create vector embeddings for each product and then turning on a vector index, retailers can offer semantic search to their customers. AI will calculate the complex similarities between items in vector space and give the customer a unique set of results matched to their true desire. Figure 1: The architecture of an AI-enhanced search engine explaining the different MongoDB Atlas components and Databricks notebooks and workflows used for data cleaning and preparation, product scoring, dynamic pricing, and vector search Figure 2: The architecture of a vector search solution showcasing how the data flows through the different integrated components of MongoDB Atlas and Databricks Demand forecasting and predictive analytics Retailers either develop homegrown applications for demand prediction using traditional machine learning models or buy specialized products designed to provide these insights across the segments for demand prediction and forecasting. The homegrown systems require significant infrastructure for data and machine learning implementation and dedicated technical expertise to develop, manage, and maintain them. More often than not, these systems require constant care to ensure optimal performance and provide value to the businesses. Generative AI already delivers several solutions for demand prediction for retailers by enhancing the accuracy and granularity of forecasts. The application of retrieval augmented generation utilizing large language models (LLMs) enables retailers to generate specific product demand and dig deeper to go to product categories and individual store levels. This not only streamlines distribution but also contributes to a more tailored fulfillment at a store level. The integration of gen AI in demand forecasting not only optimizes inventory management but also fosters a more dynamic and customer-centric approach in the retail industry. Generative AI can be used to enhance supply chain efficiency by accurately predicting demand for products, optimizing/coordinating with production schedules, and ensuring adequate inventory levels in warehouses or distribution centers. Data requirements for such endeavors include historical sales data, customer orders, and current multichannel sales data and trends. This information can be integrated with external datasets, such as weather patterns and events that could impact demand. This data must be consolidated in an operational data layer that is cleansed for obvious reasons of avoiding wrong predictions. Subsequently, feature engineering to extract seasonality, promotions impact, and general economic indicators. A retrieval augmented generation model can be incorporated to improve demand forecasting predictions and avoid hallucinations. The same datasets could be utilized from historical data to train and fine-tune the model for improved accuracy. Such efforts lead to the following business benefits: Precision in demand forecasting Optimized product and supply planning Efficiency improvement Enhanced customer satisfaction Across the retail industry, AI has captured the imaginations of executives and consumers alike. Whether you’re a customer of a grocer, ecommerce site, or retail conglomerate, AI has and will continue to transform and enhance how you do business with corporations. For the retailers that matter most globally, AI has created opportunities to minimize risk and fraud, perfect user experiences, and save companies from wasting labor and resources. From creation to launch, MongoDB Atlas guarantees that AI applications are cemented in accurate operational data and that they deliver the scalability, security, and performance demanded by developers and consumers alike. Learn more about AI use cases for top industries in our new ebook, Enhancing Retail Operations with AI and Vector Search: The Business Case for Adoption .

March 29, 2024
Artificial Intelligence

Workload Isolation for More Scalability and Availability: Search Nodes Now on Google Cloud

Today we’re excited to take the next step in bringing scalable, dedicated architecture to your search experiences with the introduction of Atlas Search Nodes, now in general availability for Google Cloud. This post is also available in: Deutsch , Français , Español , Português , Italiano , 한국어 , 简体中文 . Since our initial announcement of Search Nodes in June of 2023, we’ve been rapidly accelerating access to the most scalable dedicated architecture, starting with general availability on AWS and now expanding to general availability on Google Cloud. We'd like to give you a bit more context on what Search Nodes are and why they're important to any search experience running at scale. Search Nodes provide dedicated infrastructure for Atlas Search and Vector Search workloads to enable even greater control over search workloads. They also allow you to isolate and optimize compute resources to scale search and database needs independently, delivering better performance at scale and higher availability. One of the last things developers want to deal with when building and scaling apps is having to worry about infrastructure problems. Any downtime or poor user experiences can result in lost users or revenue, especially when it comes to your database and search experience. This is one of the reasons developers turn to MongoDB, given the ease of use of having one unified system for your database and search solution. With the introduction of Atlas Search Nodes, we’ve taken the next step in providing our builders with ultimate control, giving them the ability to remain flexible by scaling search workloads without the need to over-provision the database. By isolating your search and database workloads while at the same time automatically keeping your search cluster data synchronized with operational data, Atlas Search and Atlas Vector Search eliminate the need to run a separate ETL tool, which takes time and effort to set up and is yet another fail point for your scaling app. This provides superior performance and higher availability while reducing architectural complexity and wasted engineering time recovering from sync failures. In fact, we’ve seen a 40% to 60% decrease in query time for many complex queries, while eliminating the chances of any resource contention or downtime. With just a quick button click, Search Nodes on Google Cloud offer our existing Atlas Search and Vector Search users the following benefits: Higher availability Increased scalability Workload isolation Better performance at scale Improved query performance We offer both compute-heavy search-specific nodes for relevance-based text search, as well as a memory-optimized option that is optimal for semantic and retrieval augmented generation (RAG) production use cases with Atlas Vector Search. This makes resource contention or availability issues a thing of the past. Search Nodes are easy to opt into and set up — to start, jump on into the MongoDB UI and follow the steps do the following: Navigate to your “Database Deployments” section in the MongoDB UI Click the green “+Create” button On the “Create New Cluster” page, change the radio button for Google Cloud for “Multi-cloud, multi-region & workload isolation” to enable Toggle the radio button for “Search Nodes for workload isolation” to enable. Select the number of nodes in the text box Check the agreement box Click “Create cluster” For existing Atlas Search users, click “Edit Configuration” in the MongoDB Atlas Search UI and enable the toggle for workload isolation. Then the steps are the same as noted above. Jump straight into our docs to learn more! MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More

March 28, 2024
Updates

Building AI With MongoDB: How DevRev is Redefining CRM for Product-Led Growth

OneCRM from DevRev is purpose-built for Software-as-a-Service (SaaS) companies. It brings together previously separate customer relationship management (CRM) suites for product management, support, and software development. Built on a foundation of customizable large language models (LLMs), data engineering, analytics, and MongoDB Atlas , it connects end users, sellers, support, product owners, and developers. OneCRM converges multiple discrete business apps and teams onto a common platform. As the company states on its website “Our mission is to connect makers (Dev) to customers (Rev) . When every employee adopts a “product-thinking” mindset, customer-centricity transcends from a department to become a culture.” DevRev was founded in October 2020 and raised over $85 million in seed funding from investors such as Khosla Ventures and Mayfield. At the time, this made it the largest seed in the history of Silicon Valley. The company is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto and has offices in seven global locations. Check out our AI resource page to learn more about building AI-powered apps with MongoDB. CRM + AI: Digging into the stack DevRev’s Support and Product CRM serve over 4,500 customers: Support CRM brings support staff, product managers, and developers onto an AI-native platform to automate Level 1 (L1), assist L2, and elevate L3 to become true collaborators. Product CRM brings product planning, software work management, and product 360 together so product teams can assimilate the voice of the customer in real-time. Figure 1: DevRev’s real-time dashboards empower product teams to detect at-risk customers, monitor product health, track development velocity, and more. AI is central to both the Support and Product CRMs. The company’s engineers build and run their own neural networks, fine-tuned with application data managed by MongoDB Atlas. This data is also encoded by open-source embedding models where it is used alongside OpenAI models for customer support chatbots and question-answering tasks orchestrated by autonomous agents. MongoDB partner LangChain is used to call the models, while also providing a layer of abstraction that frees DevRev engineers to effortlessly switch between different generative AI models as needed. Data flows across DevRev’s distributed microservices estate and into its AI models are powered by MongoDB change streams . Downstream services are notified in real-time of any data changes using a fully reactive, event-driven architecture. MongoDB Atlas: AI-powered CRM on an agile and trusted data platform MongoDB is the primary database backing OneCRM, managing users, customer and product data, tickets, and more. DevRev selected MongoDB Atlas from the very outset of the company. The flexibility of its data model, freedom to run anywhere, reliability and compliance, and operational efficiency of the Atlas managed service all impact how quickly DevRev can build and ship high-quality features to its customers. The flexibility of the document data model enables DevRev’s engineers to handle the massive variety of data structures their microservices need to work with. Documents are large, and each can have many custom fields. To efficiently store, index, and query this data, developers use MongoDB’s Attribute pattern and have the flexibility to add, modify, and remove fields at any time. The freedom to run MongoDB anywhere helps the engineering team develop, test, and release faster. Developers can experiment locally, then move to integration testing, and then production — all running in different environments — without changing a single line of code. This is core to DevRev’s velocity in handling over 4,000 pull requests per month: Developers can experiment and test with MongoDB on local instances — for example adding indexes or evaluating new query operators, enabling them to catch issues earlier in the development cycle. Once unit tests are complete, developers can move to temporary instances in Docker containers for end-to-end integration testing. When ready, teams can deploy to production in MongoDB Atlas. The multi-cloud architecture of Atlas provides flexibility and choice that proprietary offerings from the hyperscalers can’t match. While DevRev today runs on AWS, in the early days of the company, they evaluated multiple cloud vendors. Knowing that MongoDB Atlas could run anywhere gave them the confidence to make a choice on the platform, knowing they would not be locked into that choice in the future. With MongoDB Atlas, our development velocity is 3-4x higher than if we used alternative databases. We can get our innovations to market faster, providing our customers with even more modern and useful CRM solutions. Anshu Avinash, Founding Engineer, DevRev The HashiCorp Terraform MongoDB Atlas Provider automates infrastructure deployments by making it easy to provision, manage, and control Atlas configurations as code. “The automation provided by Atlas and Terraform means we’ve avoided having to hire a dedicated infrastructure engineer for our database layer,” says Anshu. “This is a savings we can redirect into adding developers to work on customer-facing features.” Figure 2: The reactive, event-driven microservices architecture underpinning DevRev’s AI-powered CRM platform Anshu goes on to say, “We have a microservices architecture where each microservice manages its own database and collections. By using MongoDB Atlas, we have little to no management overhead. We never even look at minor version upgrades, which Atlas does for us in the background with zero downtime. Even the major version upgrades do not require any downtime, which is pretty unique for database systems.” Discussing scalability, Anshu says, “As the business has grown, we have been able to scale Atlas, again without downtime. We can move between instance and cluster sizes as our workloads expand, and with auto-storage scaling, we don’t need to worry about disks getting full.” DevRev manages critical customer data, and so relies on MongoDB Atlas’ native encryption and backup for data protection and regulatory compliance. The ability to provide multi-region databases in Atlas means global customers get further control over data residency, latency, and high availability requirements. Anshu goes on to say, “We also have the flexibility to use MongoDB’s native sharding to scale-out the workloads of our largest customers with complete tenant isolation.” DevRev is redefining the CRM market through AI, with MongoDB Atlas playing a critical role as the company’s data foundation. You can learn more about how innovators across the world are using MongoDB by reviewing our Building AI case studies . If your team is building AI apps, sign up for the AI Innovators Program . Successful companies get access to free Atlas credits and technical enablement, as well as connections into the broader AI ecosystem.

March 27, 2024
Artificial Intelligence

Architecting Success as a Woman in Tech

Celia Halenke , Solutions Architect at MongoDB, shares insight into the skills, experiences, and aspirations that shape her MongoDB journey in the dynamic world of technology. Plus, learn about her advice for teams wanting to build more inclusive environments for women in tech sales. Mastering the balance: Technical and communication skills In my role, it's all about having a strong blend of technical skills and effective communication. To succeed as a pre-sales Solutions Architect, you need to blend both seamlessly. I’ve had to learn the ins and outs of MongoDB's technology, but equally important is grasping the unique challenges and objectives my clients face. This allows me to craft solutions that are not just tailored but perfectly aligned with their needs. Communication is just as important. From running demos to conducting workshops with people from diverse backgrounds, clear and concise communication is a must. It's not just about showcasing the technology; it's about ensuring everyone is on the same page. Team collaboration is another vital aspect of my role. Working closely with sales reps, CSMs, product managers, and engineers requires building strong relationships. These connections are not just essential for success but play a significant role in personal growth. Celia and team members Fostering inclusivity in tech Being a woman in tech, I can't stress enough the importance of seeing more women in leadership roles. It's not just about breaking stereotypes; it's about having role models who inspire and motivate. That's why promoting women into leadership is crucial. Mentorship and leadership programs specifically designed for women can make a significant impact, providing the support and guidance needed to thrive in a historically male-dominated industry tech. I'm proud to be part of MongoDB, where employee resource groups for women and other communities create a supportive environment. More companies should consider implementing similar initiatives to foster inclusivity and provide platforms for sharing experiences. Celebrating success One of the highlights of my journey at MongoDB has been working closely with the Product Led Sales team. They have recognized me for my efforts for two consecutive quarters, which is a testament to the trust and collaboration I’ve built within the team. It feels really good! Knowing that my work is valued and appreciated motivates me to keep pushing boundaries. I encourage women to make time to celebrate their accomplishments. The joys of customer interaction What I love most about my customer-facing role is the direct interaction with our customers. Understanding their projects, and the problems they aim to solve, and then offering them the perfect MongoDB Atlas feature brings me immense satisfaction. Recently, I had the opportunity to visit clients on-site during a business trip to Latin America. I enjoyed this experience and it changed my perspective on customer interactions: though not as quick as hopping on a video conference, in-person sessions are some of the most engaging. Celia in Latin America Aspirations and future growth Looking ahead, my goal is to continue growing as a Solutions Architect at MongoDB! Embracing the evolving challenges of my role allows me to constantly learn and enhance my communication and technical skills. I aspire to work with larger customers, witnessing firsthand the positive impact MongoDB's applications can have on people's lives. As I gather more experience, I'm eager to take on a leadership role, guiding others in their MongoDB journeys . My journey at MongoDB is a testament to the ever-evolving landscape of technology, where success is not just about technical expertise but also about building meaningful connections, fostering inclusivity, and celebrating every milestone along the way. Learn more about Sell Like a Girl and MDBWomen, Employee Resource Groups supporting a community of women around the world at MongoDB. MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More

March 26, 2024
Culture

AI-powered SQL Query Converter Tool is Now Available in Relational Migrator

When I traveled to Japan for the first time it was shortly after translation apps on smartphones had really taken off. Even though I knew enough phrases to get by as a tourist I was amazed at how empowered I was by being able to have smoother conversations and read signs more easily. The power of AI helped me understand a language I had only a passing familiarity with and drastically improved my experience in another country. I was able to spend more time enjoying myself and spend less time looking up common words and sentences in a phrase book. So what does this have to do with application modernization? MongoDB.local NYC Join us in person on May 2, 2024 for our keynote address, announcements, and technical sessions to help you build and deploy mission-critical applications at scale. Use Code Web50 for 50% off your ticket! Learn More Transitioning from relational databases as part of a modernization effort is more than migrating data from a legacy database to a modern one. There is all the planning, designing, testing, refactoring, validating, and ongoing operation that makes modernization efforts a complex project to navigate successfully. MongoDB’s free Relational Migrator tool has helped with many of these tasks including schema design, data migration, and code generation, but we know this is just the beginning. One of the most common challenges of migrating legacy applications to MongoDB is working with SQL queries, triggers, and stored procedures that are often undocumented and must be manually converted to MongoDB Query API syntax. This requires deep knowledge of both SQL and the MongoDB Query API, which is rare if teams are used to only using one system or the other. In addition, teams often have hundreds, if not thousands of queries, triggers, and stored procedures that must be converted, which is extremely time-consuming and tedious. Doing these conversions manually would be like traveling abroad and looking up each object one by one in a phrase book instead of using a translation app. Thankfully with generative AI, we are finally able to get the modern version of the translation app on your phone. The latest release of Relational Migrator is able to use generative AI to help your developers quickly convert existing SQL queries, triggers, and stored procedures to work with MongoDB using your choice of programming language (JavaScript, C#, or Java). By automating the generation of development-ready MongoDB queries, your team can be more efficient by redirecting their time to more important testing and optimization efforts — accelerating your migration project. Teams that are familiar with SQL can also use the Query Converter to help close their MongoDB knowledge gap. The SQL objects they're familiar with are translated, making it easier to learn the new syntax by seeing them next to each other. Let’s take a closer look at how Query Converter can convert a SQL Server stored procedure to work with MongoDB. Figure 1: The MongoDB Query Converter Dashboard We’ll start by importing the stored procedure from the relational database into our Relational Migrator project. This particular stored procedure joins the results from two tables, performs some arithmetic on some of the columns, and filters the results based on an input parameter. CREATE PROCEDURE CustOrdersDetail @OrderID int AS SELECT ProductName, UnitPrice=ROUND(Od.UnitPrice, 2), Quantity, Discount=CONVERT(int, Discount * 100), ExtendedPrice=ROUND(CONVERT(money, Quantity * (1 - Discount) * Od.UnitPrice), 2) FROM Products P, [Order Details] Od WHERE Od.ProductID = P.ProductID and Od.OrderID = @OrderID Developers who are experienced with the MongoDB aggregation framework would know that the equivalent method to join data from two collections is to use the $lookup stage. However, when migrating a relational database to MongoDB, it often makes sense to consolidate data from multiple tables into a single collection. In this example, we are doing exactly that, by combining data from the Orders , Order Details , and Products table into a single orders collection. This means that, when considering the changes to the schema, we do not actually need a $lookup stage at all, as the data from each of the required tables has already been merged into a single collection. Relational Migrator’s Query Converter works alongside the schema mapping functionality and automatically adjusts the generated query to work against your chosen schema. With JavaScript chosen as our target language, the converted query avoids the need for a costly join and includes MongoDB equivalents of our original SQL arithmetic functions. The query is now ready to test and include in our modernized app. const CustOrdersDetail = async (db, OrderID) => { return await db.collection('orders').aggregate([ { $match: { orderId: OrderID } }, { $unwind: '$lineItems' }, { $project: { ProductName: '$product.productName', UnitPrice: { $round: ['$lineItems.unitPrice', 2] }, Quantity: '$lineItems.quantity', Discount: { $multiply: ['$lineItems.discount', 100] }, ExtendedPrice: { $round: [ { $multiply: [ '$lineItems.quantity', { $subtract: [1, '$lineItems.discount'] }, '$lineItems.unitPrice' ] }, 2 ] } } } ]).toArray(); }; Relational Migrator does more than just query conversion, it also assists with app code generation, data modeling, and data migration, which drastically cuts down on the time and effort required to modernize your team's applications. Just like a language translation app while traveling abroad it can drastically improve your experience converting and understanding a new language or technology. The new Query Converter tool is now available for free for anyone to try as part of a public preview in the Relational Migrator tool. Download Relational Migrator and try converting your SQL queries and stored procedures today.

March 25, 2024
Updates

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