Troubleshooting

This document provides advice for troubleshooting problems with Ops Manager.

For resolutions to alert conditions, see also Resolve Alerts.

Getting Started Checklist

Fix connectivity, authentication, and agent issues.

Authentication

Fix issues with authentication and 2FA.

Automation

Fix issues with Ops Manager automation.

Monitoring

Fix issues with alerts, deployments, and projects.

Backup

Fix issues with backing up and restoring data.

Kubernetes Operator

Fix issues with the MongoDB Enterprise Kubernetes Operator.

Upgrades

Fix issues with upgrading high availability instances of Ops Manager.

Hosts

Fix issues with hardware, software and networking.