Support
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Your MongoDB Atlas for Government subscription entitles you to a premium support plan.
Support Guarantees
The same support guarantees that apply to Atlas apply to MongoDB Atlas for Government, including a 99.995% uptime Service Level Agreement (SLA). To learn more about commercial Atlas support, see Support.
If your project is designated as a GovCloud regions-only project, you are guaranteed support from US persons on US soil.
Request Support
Organization Support
Note
Only Organization Owners can open a
support case at the organization level. Organizations with no
projects cannot open a support case.
- Select your organization from the Organizations menu in the navigation bar.
- Click Support in the sidebar.
Project Support
- Select your organization from the Organizations menu in the navigation bar.
- Select your project from the Projects menu in the navigation bar.
- Next to the Projects menu, expand the Options menu, then click Project Support.
Required Roles
To raise and view support cases, you must have the appropriate role:
Tip
AtlasGov user roles are the same as Atlas User Roles.
Support Cases | Scope | Role |
|---|---|---|
Can View | Project | Any user with any role in the project |
Can Raise | Project | All user with any project role except the
Project Read Only role |
Can View and Raise | Organization and Project | Any user with the
Organization Owner for the organization |