Get Help with Atlas
MongoDB Atlas offers several packages to support your organization or project. Atlas includes a free Basic support plan, or you can upgrade to a paid plan for extended support services. Details on support plans are available through the UI as part of the procedure to change your support plan or by contacting MongoDB.
To raise and view support cases, you must have the appropriate roles:
Any user with any role in the project
All user with any project role except the
Can View and Raise
Organization and Project
Any user with the
Based on your support plan, you can request support through the Atlas console in the following ways:
Modify a Support Plan
When you upgrade, downgrade, or cancel a support plan, billing changes occur on the first day of the next month. When you cancel a support plan during the trial period, billing stops immediately.
MongoDB Atlas offers personalized, expert consulting with Flex Consulting units.
To purchase Flex Consulting units through the Atlas console:
Update your Billing Address details as needed.
Billing Email Address
Type the email address to which Atlas should send billing alerts.
By default, Atlas sends billing alerts to the Organization Owners and Billing Admins.
Type the name of the company for your billing address.
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Type the street address for your billing address.
Type an the apartment, suite, or floor for your billing address.
Type the name of the city for your billing address.
Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
ZIP or Postal Code
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
Atlas displays the VAT ID field if you select a country other than the United States.
To learn more about VAT, see VAT ID.
If your company's billing address is in a country other than
the United States (USA), Atlas typically charges VAT if you do
not enter a valid
If your billing address is in Ireland or certain Canadian provinces,
Atlas always charges VAT, even with a valid
To learn more about VAT by region, see International Usage and Taxation.
Update your Payment Method details as needed.
Click the radio button for Credit Card or Paypal.
If you selected Credit Card, type values for the following fields:FieldNecessityActionName on CardRequiredType the name that appears on your credit card.Card NumberRequiredType the 16-digit number that appears on your credit card. American Express uses a 15-digit number.Expiration DateRequiredType the expiration date for your credit card in the two-digit month and two-digit year format.
CVCRequiredType the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
If you selected PayPal:
Click Pay with PayPal.
Complete the actions on the PayPal website.
All projects within your organization share the same billing settings, including payment method.
To learn more or to purchase Flex Consulting units from a representative, see MongoDB Flex Consulting.
You must schedule consulting hours to use Flex Consulting units. When you purchase Flex Consulting, you receive a confirmation email with further instructions.