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Manage Billing

On this page

  • Your Billing Profile
  • Payment Method
  • Invoices
  • Cost Visualizations
  • Cross-Organization Billing
  • Billing Quota Management

Billing settings are configured at the organization level and apply to all projects within that organization. You can examine costs at the organization level or the project level.

To configure the payment method and billing profile for an organization, or to view the most recent and pending charges for an organization, access the organization's Billing section through Atlas.

Atlas:

  • charges by the hour for your MongoDB clusters

  • charges for usage of your MongoDB serverless instances

  • tabulates costs daily

  • displays your current monthly costs on the Invoices page

To view line-item charges, view all of your invoices.

As you configure a database deployment, you can view the total cost, except for data transfer, before applying your settings.

To view and edit your billing profile:

1
  1. Click your desired organization from the Organization menu if you don't see it displayed.

  2. Click Billing in the top navigation bar or in the side bar and then click the Overview tab if it isn't already open.

    In the Overview tab, you can explore:

    • The Running Invoice Total section that shows the total invoice for one organization, or for all invoices for linked organizations, per billing period.

    • The billing cost visualization charts.

    • The Available Credits and History sections.

2
3
Field
Necessity
Action
Billing Email Address
Optional

Type the email address to which Atlas should send billing alerts.

By default, Atlas sends billing alerts to the Organization Owners and Billing Admins.

  • If you leave the Billing Email Address blank, Atlas sends billing alerts to the Organization Owners and Billing Admins.

  • If you specify a billing email address and uncheck Only send invoice emails to the Billing Email Address, Atlas sends billing alerts to the billing email address, Organization Owners, and Billing Admins.

  • If you specify a billing email address and check the box for Only send invoice emails to the Billing Email Address, Atlas send billing alerts to the billing email address only.

Company Name
Optional
Type the name of the company for your billing address.
Country
Required
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Street Address
Required
Type the street address for your billing address.
Apt/Suite/Floor
Optional
Type an the apartment, suite, or floor for your billing address.
City
Required
Type the name of the city for your billing address.
State/Province/Region
Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.

  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.

  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.

ZIP or Postal Code
Required
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
VAT Number
Conditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your company's billing address is in a country other than the United States (USA), Atlas typically charges VAT if you do not enter a valid VAT ID Number on your billing profile.

Important

If your billing address is in Ireland or certain Canadian provinces, Atlas always charges VAT, even with a valid VAT ID Number.

To learn more about VAT by region, see International Usage and Taxation.

4
  • To accept your changes, click Submit.

  • To decline your changes, click Cancel.

To pay for your Atlas usage, you can:

Contact MongoDB Sales to:

  • Purchase a subscription. Your subscription level determines your access to support and other entitlements.

  • Review alternative billing methods.

Important

To confirm your credit card information, Atlas charges $1.00 when you first connect a credit card to your account. After Atlas confirms your information, it refunds the $1.00 charge. If you encounter any issues with connecting a credit card to your account, reach out to your card provider or banking institution. Verify whether they declined the initial charge, which would prevent Atlas from confirming your information.

MongoDB accepts the following payment methods through the Atlas console:

To set a payment method, you must be an Organization Owner or an Organization Billing Admin

To set your payment method:

1
  1. Click your desired organization from the Organization menu if you don't see it displayed.

  2. Click Billing in the top navigation bar or in the side bar and then click the Overview tab if it isn't already open.

    In the Overview tab, you can explore:

2
3
Field
Necessity
Action
Country
Required
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID
Conditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your company's billing address is in a country other than the United States (USA), Atlas typically charges VAT if you do not enter a valid VAT ID Number on your billing profile.

Important

If your billing address is in Ireland or certain Canadian provinces, Atlas always charges VAT, even with a valid VAT ID Number.

To learn more about VAT by region, see International Usage and Taxation.

Address Line 1
Required
Type the mailing address for your billing address.
Address Line 2
Optional
Type an additional line for the mailing address for your billing address.
City
Required
Type the name of the city for your billing address.
State/Province/Region
Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.

  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.

  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.

ZIP or Postal Code
Required
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4
5
  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field
      Necessity
      Action
      Name on Card
      Required
      Type the name that appears on your credit card.
      Card Number
      Required
      Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date
      Required
      Type the expiration date for your credit card in the two-digit month and two-digit year format.

      CVC

      Required
      Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.

      2. Complete the actions on the PayPal website.

All projects within your organization share the same billing settings, including payment method.

6
  • To accept your changes, click Submit.

  • To decline your changes, click Cancel.

Through MongoDB Sales, you can pay using a:

  • Currency other than USD.

  • Method other than a credit card or PayPal.

To retry a failed payment:

1
  1. Click your desired organization from the Organization menu if you don't see it displayed.

  2. Click Billing in the top navigation bar or in the side bar and then click the Overview tab if it isn't already open.

    In the Overview tab, you can explore:

2

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

3

You can filter the invoices by status and date.

  • To filter by status, click the Status drop-down and select the status to which you want to limit the results:

    Status
    Invoice Type
    Pending
    Invoices still pending payment.
    Free
    Invoices with a total charge of $0.00.
    Successful
    Invoices that are paid.
  • To filter by invoice date, set the From or To date inputs to the required date range.

    • If you leave From blank, Atlas sets the lower date boundary to the organization's creation date.

    • If you leave To blank, Atlas sets the upper date boundary to the current date.

4

To open a specific invoice, click its link in Invoice Date or Invoice Period. The invoice page shows the following sections:

Invoice Section
Contents
Running Total table
The invoice status, the running total amount, the billing period the invoice number, and the billing address. In this card, you can export the invoice to PDF or CSV.
Total Usage chart
The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see Invoice Charts.
By Deployment chart
The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see Invoice Charts.
Summary By Project table
A summarized list of usage costs per project, excluding subscription charges.
Summary by Service table
List of all Atlas services, App Services, MongoDB Charts, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount.
Payment Details

Payments that are itemized by the payment method. The table lists:

  • Payment methods, which may include Atlas credits from a prepaid subscription or promotional subscription, a monthly commitment subscription, a marketplace subscription, a credit card, or PayPal.

  • Date: the date when Atlas issued the charge.

  • Payment status.

  • Usage: the amount you have used.

  • Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.

  • Total Amount: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see Taxation by Region.

  • Amount Due.

  • Action that you can click. Actions can be one of the following:

    • PDF: download the PDF of the tax invoice that you receive by email.

    • VIEW DETAILS: view your subscription's monthly commitment details.

    • PAY NOW: pay your bill directly if you are a YayPay customer.

    • RETRY: retry the failed payment.

To learn more, see Payment and Usage Details.

Usage Details
List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV. To learn more, see Payment and Usage Details.
5
  1. Locate the Payment Details section in your invoice page.

  2. Review the values in the Actions column to locate the Retry action.

  3. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

To activate a MongoDB subscription, see Activate a Subscription.

For each of your invoices, including your current invoice, you can:

  • View the running usage total, the billing period, the invoice number and your current billing address.

  • Export the invoice to PDF or CSV.

  • Pay the invoice if you have a subscription.

  • Explore invoice cost visualization charts that show total usage costs by service and by deployment.

  • Review usage summaries by project and by service.

  • Examine payment and usage details that explain usage, as well as paid and pending charges per service.

To learn more, see Manage Invoices.

On the Billing Overview page, a Usage chart displays the costs incurred by your organization's Atlas usage over the last 12 months. It does not include subscription charges.

A bar chart displaying charges per day and a donut chart
comparing usage by project.

You can view usage data by service, by project, or by deployment:

The Usage chart displays stacked columns representing the total cost for each type of Atlas service you have used across all of your projects each month.

Atlas services include:

  • Clusters

  • Serverless instances

  • MongoDB Charts

  • Data Federation

  • Backup

  • Data transfer

  • Other Atlas features

The Usage chart displays stacked columns representing the total cost incurred by each of your projects each month.

Note

The By Project view is unavailable for organizations using 20 or more projects.

The Usage chart displays stacked columns representing the costs incurred by each of your clusters and serverless instances each month. It does not include data transfer costs for Charts and Data Federation.

Note

The By Deployment view is unavailable for:

  • Organizations using 20 or more deployments

  • Cloud Manager

Each of your invoices displays Total Usage and By Deployment charts. The charts do not include subscription charges.

Bar chart displaying the usage of four projects.

The Total Usage chart displays the costs incurred by your Atlas usage over the invoice period. You can filter usage by service to view charges incurred by a particular Atlas service.

Atlas services include:

  • Clusters

  • Serverless instances

  • MongoDB Charts

  • Data Federation

  • Backup

  • Data transfer

  • Other Atlas features

Bar chart displaying the usage of four projects.

The By Deployment chart displays the proportion of your usage incurred by each of your deployments across all your projects. Deployments are clusters and serverless instances.

You can filter the chart by project to view charges incurred by deployments in a particular project.

Cross-organization billing is an Atlas subscription feature that enables you to share a billing subscription across many organizations and to pay a single invoice for them. After configuring a paying organization, you pay invoices for the paying organization that include a list of charges incurred for all linked organizations.

A paying organization's Overview tab includes the Running Invoice Total.

The Running Invoice Total shows:

  • the paying organization's charges, or

  • if you have linked organizations, the paying and linked organizations' combined charges.

To display linked organizations and their contributions to the Running Invoice Total, view the payment details section of your organization's invoice.

Linked organizations are subject to the subscription agreement of the paying organization, including the level of support, the charges associated with the subscription, discounts, and payment terms.

You pay for all linked organization usage through the paying organization. To help you account for usage, each linked organization has its own monthly invoice.

Linked organization invoices include:

  • All charges incurred by that organization.

  • A percentage of your total cross-organization billing subscription cost proportional to that organization's usage.

Each day, Atlas bills linked and paying organizations for subscription uplift based on their own usage.

At the end of a paying organization's billing period, Atlas bills linked and paying organizations proportionally to their usage for the unmet monthly minimum, if there is one.

Example

A paying organization has an Atlas Pro subscription and two linked organizations. The paying organization incurs no charges.

Linked organization #1 incurs $400 in subscription uplift charges while linked organization #2 incurs $200 in subscription uplift charges. The paying organization has a monthly minimum of $799, so at the end of the month, the unmet $199 is proportionally distributed across invoices for linked organizations #1 and #2:

  • Atlas charges linked organization #1 $132.70 of the unmet $199 because it incurred 2/3 of the total charges.

  • Atlas charges linked organization #2 $66.30 of the unmet $199 because it incurred 1/3 of the total charges.

You still pay all charges through the paying organization.

Note

At the end of the paying organization's billing period, simultaneous charges for daily subscription uplift and an unmet minimum could trigger daily maximum billing alerts.

Use cross-organization billing to:

  • Create broad levels of authorization using Atlas organizations.

  • Exceed the 250-project limit on Atlas organizations.

Example

A company with sales and engineering teams requires that each team has different organization-level authorization. At the same time, the company prefers to receive a single invoice for the company's database use.

To pay all costs through that paying organization and maintain control over the authorizations of each team organization, the company can:

  1. Create two organizations for sales and engineering.

  2. Link these organizations to a paying organization.

A company with over 250 projects might create new organizations for new projects, then link all organizations to a paying organization to maintain a single source of invoicing.

  • To link a paying organization to another organization, you must have Organization Billing Admin or Organization Owner privileges for both organizations.

  • A paying organization must have an Atlas subscription.

  • A paying organization and all linked organizations must be in good standing and have no failed payments.

  • A paying organization and any linked organizations must be on the same subscription plan.

  • A paying organization and any linked organizations must have the same minimums, uplifts, and SLA for their subscription plan.

  • A paying organization and any linked organizations can't have overlapping monthly commitment deals.

  • A paying organization on a prepaid subscription plan and any linked organizations must be on the same current and future subscription plans.

  • You can use the Atlas UI to manually link a paying organization to a maximum of 20 other organizations. To link a paying organization to more than 20 other organizations, contact support.

  • A paying organization can't link more than 100 other organizations.

  • A paying organization can't already be a linked organization.

Note

To purchase a subscription that enables cross-organization billing, contact MongoDB Sales.

To configure a paying organization and link other organizations to it:

1

If it is not already displayed, select your desired organization from the Organizations menu in the navigation bar. If you wish to create a new organization through which to pay, Create an Organization first.

2

Click Billing in the top navigation bar or in the left navigation panel.

3

Note

The Linked Organizations tab only displays if your selected organization is eligible to be a paying organization for cross-organization billing.

4

If you are configuring a new paying organization, click Start Linking.

If your organization is already a paying organization, click Link More Organizations.

5

A dialog displays your selected organization under Paying organization on the left and a list of organizations you may link to it under Select organizations to link on the right.

Select each organization you wish to link to your paying organization.

Click Review and Finish.

6

Important

After you click Finish, you will not be able to unlink organizations unless you contact Support.

Confirm that your organizations are linked as intended and click Finish.

The Linked Organizations tab displays your linked organizations. To link additional organizations, click Link More Organizations.

You can use billing alerts to help manage your billing quotas. Billing alerts notify a designated person when a bill has exceeded a USD limit, or when a credit card is about to expire.

To configure billing alerts, click Organization Alerts in the Organization view.

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