Reopen a Locked Account
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Overview
Cloud Manager will lock a organization's account if the associated credit card expires.
Reopen an Account
If you have received a message that your account is locked for failure to pay, please update your credit card information.
In MongoDB Cloud Manager, go to the Billing page for your organization.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Do one of the following steps:
Click Billing in the navigation bar.
Click Billing in the sidebar.
The Billing page displays.
Update your Billing Address details as needed.
Field | Necessity | Action |
---|---|---|
Country | Required | Select the country for your billing address. You can also
start typing the name of the country and then select it from
the filtered list of countries. |
VAT ID | Conditional | Cloud Manager displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your country is a member of the EU, MongoDB Atlas charges VAT if:
|
Address Line 1 | Required | Type the mailing address for your billing address. |
Address Line 2 | Optional | Type an additional line for the mailing address for your
billing address. |
City | Required | Type the name of the city for your billing address. |
State/Province/Region | Required | Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
|
ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your
billing address. |
Update your Payment Method details as needed.
Click the radio button for Credit Card or Paypal.
If you selected Credit Card, type values for the following fields:
FieldNecessityActionName on CardRequiredType the name that appears on your credit card.Card NumberRequiredType the 16-digit number that appears on your credit card. American Express uses a 15-digit number.Expiration DateRequiredType the expiration date for your credit card in the two-digit month and two-digit year format.CVC
RequiredType the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.If you selected PayPal:
Click Pay with PayPal.
Complete the actions on the PayPal website.
Note
All projects within your organization share the same billing settings, including payment method.