Process Payment for Cloud Manager
On this page
Cloud Manager bills customers at the organization level. Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.
Pricing and Billing
Visit MongoDB Pricing to learn about current pricing.
Cloud Manager charges your credit card once each month.
Level | Monthly Charge Basis |
---|---|
Cloud Manager Standard | |
Cloud Manager Premium |
Note
Cloud Manager charges self-serve customers mid-month if they exceeded their
PENDING_INVOICE_OVER_THRESHOLD
threshold. After successful payment, this threshold increases.
Server Pricing
These charges apply to Cloud Manager Standard.
The monthly charges include a charge per billable host. Cloud Manager charges
for a host if it runs a mongod
process and bears data. Cloud Manager doesn't
charges for config servers, arbiters and mongos
routers.
Cloud Manager annualizes the monthly rate per host then divides by 365 *
24
to calculate an Hourly Server Rate per host. Cloud Manager samples
your account once every hour to determine the count of running hosts.
Backup Pricing
The following settings affect backup pricing:
Note
Using queryable backups doesn't affect your backup pricing.
Size
Monthly backup costs are based on the uncompressed size of your most recent set of snapshots.
The cost per GB per month for backup pricing is as specified on MongoDB Cloud Manager web site. The monthly rate is annualized and then divided by 365 to arrive at a Daily Backup Rate per GB. The first 1 GB per replica set is free.
The size of the snapshot is roughly equivalent to the size of all
documents and all indexes for all the databases backed up. To retrieve
the size of the documents and indexes for a given database in
gigabytes, you can issue the db.stats()
method and
sum the dataSize
and indexSize
fields.
db.stats(1024*1024*1024).dataSize + db.stats(1024*1024*1024).indexSize
Snapshot Frequency and Retention
Cloud Manager bases this rate on taking 28 snapshots at steady state:
Six-hour snapshots are kept for two days
Daily snapshots for one week
Weekly snapshots for one month
Monthly for one year
This creates a total 28 snapshots (8 + 7 + 2 + 11
). Cloud Manager
adjusts the backup rate each day based on the following formula:
backupRatePerMonth = $1.25 + ((snapshotAtSteadyState ÷ 28) × $1.25)
Lowering the Monthly Rate
Frequency and Retention Settings
Lowering snapshot frequency or retaining fewer snapshots lowers the cost per gigabyte. Retaining an increased number of snapshots or increasing the snapshot retention increases the cost per gigabyte.
To change a backed-up deployment's schedule, see Edit Snapshot Schedule and Retention Policy
Administrators can change snapshot frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.
Excluding Databases or Collections
To reduce the size of your snapshots, you can exclude non-mission critical databases and collections from your backup.
View Your Plan Type
Cloud Manager displays your plan at the top left the Cloud Manager page.
Tip
See also:
Details on each plan, see MongoDB Cloud Manager web site.
Monitoring metrics for each plan, see Monitoring Metrics Per Cloud Manager Plan.
Your Billing Profile
View and Edit Your Billing Profile
To view and edit your billing profile:
Update your Invoice Address details as needed.
Field | Necessity | Action |
---|---|---|
Billing Email Address | Required | Type the email address to which Cloud Manager should send
billing alerts. |
Country | Required | Select the country for your billing address. You can also
start typing the name of the country and then select it from
the filtered list of countries. |
Address Line 1 | Required | Type the mailing address for your billing address. |
Address Line 2 | Optional | Type an additional line for the mailing address for your
billing address. |
City | Required | Type the name of the city for your billing address. |
State/Province/Region | Required | Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
|
ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your
billing address. |
VAT Number | Conditional | Cloud Manager displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your country is a member of the EU, MongoDB Atlas charges VAT if:
|
Payment Method
To pay for your Cloud Manager usage, you can pay with an accepted payment method.
Set Payment Method
Note
You must be an Organization Owner
or Organization Billing Admin
to set a payment method.
MongoDB accepts the following payment methods through the Cloud Manager console:
Credit card
To set your payment method:
Update your Billing Address details as needed.
Field | Necessity | Action |
---|---|---|
Country | Required | Select the country for your billing address. You can also
start typing the name of the country and then select it from
the filtered list of countries. |
VAT ID | Conditional | Cloud Manager displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your country is a member of the EU, MongoDB Atlas charges VAT if:
|
Address Line 1 | Required | Type the mailing address for your billing address. |
Address Line 2 | Optional | Type an additional line for the mailing address for your
billing address. |
City | Required | Type the name of the city for your billing address. |
State/Province/Region | Required | Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
|
ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your
billing address. |
Update your Payment Method details as needed.
Click the radio button for Credit Card or Paypal.
If you selected Credit Card, type values for the following fields:
FieldNecessityActionName on CardRequiredType the name that appears on your credit card.Card NumberRequiredType the 16-digit number that appears on your credit card. American Express uses a 15-digit number.Expiration DateRequiredType the expiration date for your credit card in the two-digit month and two-digit year format.CVC
RequiredType the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.If you selected PayPal:
Click Pay with PayPal.
Complete the actions on the PayPal website.
Note
All projects within your organization share the same billing settings, including payment method.
Note
Contact MongoDB for other payment methods
Through MongoDB Sales, you can pay using a:
Currency other than USD.
Method other than a credit card or PayPal.
Apply Credits or Activate a Prepaid Plan
To apply credits or activate a prepaid plan purchased from MongoDB Sales:
Note
You must be an Organization Owner
or Organization Billing Admin
to activate a subscription.
Retry a Failed Payment
If you receive notification of a failed payment, verify that Cloud Manager has your current credit card information and retry the payment:
Retry the payment.
Locate the row with the failed payment.
Click Retry.
Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).