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Process International Payments

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  • Strong Customer Authentication
  • VAT ID Number
  • Contact Support

SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) may be required to authenticate their credit cards depending on the card's issuer, starting September 14, 2019. If your credit card issuer requires authentication, review the following Verify SCA Compliance to continue paying for MongoDB Cloud Manager seamlessly with a credit card.

Marketing emails have been sent out to affected customers announcing the policy change and the steps necessary to comply with SCA.

To authenticate your credit card to comply with Strong Customer Authentication:

Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA. To learn more, see View and Edit Your Billing Profile.

Cloud Manager sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:


Cloud Manager displays a list of your invoices.


Under the Payments section, click Retry next to the failed payment.

Existing users can authenticate a credit card when retrying a failed payment. To learn more, see Retry a Failed Payment.

If your organization's billing or invoice address falls within the European Union, add your VAT ID Number on the Payment Method or the Billing Profile modal.

Cloud Manager displays the VAT field only if you select a country other than the United States.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don't enter a VAT ID Number.

  • You have an invalid VAT ID Number.

  • Your company's billing or invoice address is in Ireland.

Contact MongoDB Support for further assistance.

← View or Download Your Invoices