Delete an Account
On this page
To delete your Cloud Manager account, you must ensure that you aren't associated with any projects or organizations.
This document walks you through deleting your Cloud Manager account.
Important
If you log in to Cloud Manager through an identity provider, you can't delete your account yourself. Contact your identity provider to delete your Cloud Manager account.
Leave or Delete All Projects
Leave a Project
Note
If you are an Project Owner
, you must promote
another member to Project Owner
before you can
leave a project.
To leave a project:
In MongoDB Cloud Manager, go to the Projects page for your organization.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Do one of the following steps:
Click the Leaf icon in the upper left corner of the page.
Click the Organization Settings icon next to the Organizations menu, then click Projects in the sidebar.
Expand the Projects menu in the navigation bar, then click View All Projects.
The Projects page displays.
Delete a Project
Note
To delete a project for an organization, you must either have the
Owner
role for the project or have the Organization Owner
role for the project's organization.
You can delete a project for an organization either from the organization's Projects view or the project's Project Setting view:
In MongoDB Cloud Manager, go to the Projects page for your organization.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Do one of the following steps:
Click the Leaf icon in the upper left corner of the page.
Click the Organization Settings icon next to the Organizations menu, then click Projects in the sidebar.
Expand the Projects menu in the navigation bar, then click View All Projects.
The Projects page displays.
If two-factor authentication is enabled, enter the verification code. After verifying, click Delete Project again.
In MongoDB Cloud Manager, go to the Project Settings page.
If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.
If it's not already displayed, select your desired project from the Projects menu in the navigation bar.
Next to the Projects menu, expand the Options menu, then click Project Settings.
The Project Settings page displays.
Leave or Delete All Organizations
Leave an Organization
Note
If you are the only Organization Owner
in an
organization, you must promote another member to
Organization Owner
before you can
leave an organization.
Delete an Organization
Note
To delete an organization, you must have the
Organization Owner
role for the organization.
You cannot delete an organization that has active projects. You must delete the organization's projects before you can delete the organization.
In MongoDB Cloud Manager, go to the Organization Settings page.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Click the Organization Settings icon next to the Organizations menu.
The Organization Settings page displays.
Delete your Cloud Manager Account
Important
If you have legacy two-factor authentication set up for your account, you must disable it before you proceed with account deletion.
Once you delete your account, there's no way to recover it.
You can't reuse the email address that is associated with the deleted account to create a new Cloud Manager account.
Verify your identity.
You are prompted to verify your identity:
If you use multi-factor authentication, you are prompted to verify your identity with your chosen MFA authentication method.
If you use Google SSO or do not have multi-factor authentication configured, MongoDB sends a code to your email address. Use that code to verify your identity. Accounts that use Google SSO are automatically unlinked as part of the account deletion process.
Your account is deleted.