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Integrate with PagerDuty

On this page

  • How it Works
  • Prerequisites
  • Support
  • Procedure
  • Remove a PagerDuty Integration

You can configure Ops Manager to send alerts from your project to your PagerDuty dashboard. With PagerDuty integration, you can:

  • Record incidents and notify on-call responders based on Ops Manager alerts.

  • Automatically resolve incidents in PagerDuty when an Ops Manager alert is closed with bidirectional synchronization.

With a PagerDuty integration, you can send Ops Manager cluster event data to PagerDuty when Ops Manager alerts that you specify are triggered. PagerDuty can create a new incident for the corresponding service, filter additional alerts from the same source into that incident, and alert on-call PagerDuty users.

Once the Ops Manager alert has been resolved, PagerDuty resolves the incident.

To integrate Ops Manager with PagerDuty, you must have a PagerDuty account.

If you do not have an existing PagerDuty account, you can sign up at https://www.pagerduty.com/sign-up/.

Note

All new PagerDuty keys use their Events API v2.

If you have an Events API v1 key, you can continue to use that key with MongoDB Atlas.

If you need help with your Ops Manager PagerDuty integration, contact MongoDB Support.

First, navigate to the PagerDuty integration card:

1
  1. If it is not already displayed, select the organization that contains your desired project from the dropdown menu in the navigation bar.

  2. If it is not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Next to the Projects menu, expand the Options menu, then click Integrations.

2

Click Configure for the PagerDuty integration card. You can configure PagerDuty with either your PagerDuty credentials or your PagerDuty API key.

You can configure an Ops Manager integration with PagerDuty in two ways:

  • By signing into PagerDuty from the Ops Manager Project Integrations page, or

  • By providing a valid Integration Key.

1

You are redirected to PagerDuty.

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3

From the dropdown menu, select the PagerDuty service that you want to integrate with MongoDB.

Note

You can select multiple services, but you will be prompted to pick a single default in the next step.

PagerDuty redirects you back to your Ops Manager project and displays a PagerDuty Configuration modal.

4

From the PagerDuty Configuration modal, select one default service to integrate. Ops Manager automatically provides an integration key.

5

When you click Test Integration, the PagerDuty configuration modal displays a banner with a success or failure message.

6

When you click Activate, PagerDuty validates your configuration.

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2

When you click Test Integration, the PagerDuty configuration modal displays a banner with a success or failure message.

3

When you click Activate, PagerDuty validates your Integration Key.

Important

The PagerDuty Events API does not fail when an invalid Integration Key is provided. If your key is invalid, the Test Integration button may falsely indicate a successful integration.

To confirm that your integration is successful, Ops Manager sends an initial alert. Check your PagerDuty dashboard for an initial incident created by that Ops Manager alert.

To remove the PagerDuty integration from your Ops Manager project, click Remove on the PagerDuty card in your Ops Manager project's Project Integrations.

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