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Configure a Highly Available Ops Manager Application

On this page

  • Considerations
  • Load Balancer
  • Replica Set for the Ops Manager Application Database
  • The gen.key File
  • Upgrade Mode
  • Performance in Multi-Region Deployments
  • Prerequisites
  • Procedure
  • Configure a load balancer with the pool of Ops Manager Application hosts.
  • Configure Ops Manager to use the load balancer.
  • Update each Ops Manager Application host with the replication hosts information.
  • Change the Ops Manager URL to the Load Balancer URL in the MongoDB Agent configuration file.
  • Start one of the Ops Manager Applications.
  • Copy the gen.key file to each Ops Manager host.
  • Start the remaining Ops Manager Applications.
  • Additional Information

The Ops Manager Application provides high availability through use of multiple Ops Manager Application servers behind a load balancer and through use of a replica set to host the Ops Manager Application Database.

The Ops Manager Application's components are stateless between requests. Any Ops Manager Application server can handle requests as long as all the servers read from the same Ops Manager Application Database. If one Ops Manager Application becomes unavailable, another fills requests.

To take advantage of this for high availability, configure a load balancer of your choice to balance between the pool of Ops Manager Application hosts. To do this in Ops Manager, perform the following actions:

The Ops Manager Application uses the client's IP address for auditing, logging, and setting an access list for the API.

After the load balancer is configured and started, you should not log in to the Ops Manager Application from its individual host URLs.


To disallow access to each Ops Manager Application server, configure your firewall rules accordingly.


If you have two Ops Manager hosts serving the following URLs:



and put them behind a load balancer at the following URL:


After you configure and start that load balancer, you should not log in to Log in to instead.


If you set these parameters using the configuration file, change mms.remoteIp.header to the URL for the load balancer and mms.centralUrl to the URL for the Ops Manager host and port.

If you configure Ops Manager to use multiple Ops Manager application servers behind an HTTP or HTTPS load balancer and use file system snapshots, FCV 4.2 or later backup snapshot jobs run in parallel on one or more servers. Ensure that you have a shared file system mounted on each Ops Manager server. The Ops Manager application server might open and write different offsets of the same files. Ensure that the shared file system allows this. Otherwise, you will encounter access errors.

To give your Ops Manager diagnostic archive time to generate, set the HTTP idle timeout parameter for the load balancer to 180 seconds.

Any load balancing appliance must support Layer 7 (the Application Layer) of the OSI model.

Deploy a replica set rather than a standalone to host the Ops Manager Application Database. Replica sets have automatic failover if the primary becomes unavailable.

If the replica set has members in multiple facilities, ensure that a single facility has enough votes to elect a primary if needed. Choose the facility that hosts the core application systems. Place a majority of voting members and all the members that can become primary in this facility. Otherwise, network partitions could prevent the set from being able to form a majority. For details on how replica sets elect primaries, see Replica Set Elections.

You can back up the replica set using file system snapshots. File system snapshots use system-level tools to create copies of the device that holds replica set's data files.

To deploy the replica set that hosts the Ops Manager Application Database, see backing MongoDB instance.

gen.key file is a 24-byte binary file used to encrypt and decrypt Ops Manager's backing databases and user credentials. An identical gen.key file must be stored on every server that is part of a highly available Ops Manager deployment.

The gen.key file can be generated automatically or manually.

To have Ops Manager generate the file:
Start one Ops Manager server. Ops Manager will create a gen.key file if none exists.
To create the file manually:

Generate a 24-byte binary file.


The following creates the gen.key file using openssl:

openssl rand 24 > /<keyPath>/gen.key

Protect the gen.key file like any sensitive file. Change the owner to the user running Ops Manager and set the file permission to read and write for the owner only.

Once you have the gen.key file (either created automatically or manually), before starting the other Ops Manager servers, copy the file to the appropriate directory on the current server and to the appropriate directory on the other Ops Manager servers:

  • /etc/mongodb-mms/ for RPM or Ubuntu installations

  • ${HOME}/.mongodb-mms/ for archive (.tar) file installations


  • Any shared storage resource that stores the gen.key file should be configured for high availability so as not to introduce a potential single point of failure.

  • Any Ops Manager server that does not have the gen.key file installed cannot connect to the backing databases and become part of an HA Ops Manager instance.

  • Once you have generated the gen.key for your Ops Manager instance on the first Ops Manager server, back up the gen.key file to a secure location.

If you have an Ops Manager installation with more than one Ops Manager host pointing to the same Application Database, you can upgrade Ops Manager to a newer version without incurring monitoring downtime. After you complete the upgrade of one Ops Manager host of a highly available Ops Manager deployment, that deployment enters a state known as Upgrade Mode. In this state, Ops Manager is available during an upgrade. The benefits of this mode are that throughout the upgrade process:

  • Alerts and monitoring operate

  • Ops Manager instances remain live

  • Ops Manager Application may be accessed in read-only mode

  • Ops Manager APIs that write or delete data are disabled

Your Ops Manager instance stays in Upgrade Mode until all Ops Manager hosts have been upgraded and restarted. You should not upgrade more than one Ops Manager host at a time.

The geographical distribution of the Application Database and Ops Manager instances might impact the performance of the Ops Manager Application.

If you plan to replicate the Application Database across multiple regions, consider that many of the Ops Manager write workload operations use w:2 write concern, which requires acknowledgement from the primary member and one secondary member of the replica set for each write operation.

Therefore, having a secondary replica member of the Application Database in the same region as the primary member can lead to better read and write performance.

For example, deploying three Application Database replica set members in three regions in a 1-1-1 fashion might result in worse performance compared with deploying three Application Database replica members in two regions in a 2-1 fashion, where one region hosts two Application Database replica set members and another region hosts the third replica set member.

The Ops Manager UI is more performant if you connect to the Ops Manager Application instance deployed it in the same region as the Application Database primary member of the Application Database replica set.

In other words, you may achieve a better user experience connecting to the Ops Manager Application instance hosted in the same region as the Application Database primary member of the replica set, rather than connecting to a closer Ops Manager Application instance where the instance itself must connect to a primary Application Database replica set member hosted in a different, distant region with a high latency.

Deploy the replica set that serves the Ops Manager Application Database. To deploy a replica set, see Deploy a Replica Set in the MongoDB manual.

The following procedure assumes you generated the first gen.key using one of the Ops Manager Application hosts. If you instead create your own gen.key, distribute it to the Ops Manager hosts before starting any of the Ops Manager Application s.


The load balancer placed in front of the Ops Manager Application servers must not return cached content. The load balancer must have caching disabled.

To configure multiple Ops Manager Application s with load balancing:


Configure the load balancer to perform a health check on each Ops Manager health API endpoint:


Ops Manager responds with one of two HTTP codes:

HTTP Status Code
Health Status
Ops Manager host and application database appear healthy.

Ops Manager host or application database appear unhealthy.


See also:

If this endpoint returns HTTP 500 often, review the Troubleshooting section.

The load balancer must not return cached content.

  1. In Ops Manager, click Admin, then the General tab, and then Ops Manager Config.

  2. Set the URL to Access Ops Manager property to point to the load balancer URL.

  3. Set the Load Balancer Remote IP Header property to the name of the HTTP header field the load balancer uses to identify the client's IP address.

    Once Load Balancer Remote IP Header is set, Ops Manager enables the following HTTP headers:

    HTTP Header
    Forwards to Ops Manager
    Original host that the client requested in the Host HTTP request header.
    Protocol used to make the HTTP request.
    Hostname of the proxy server.
    HTTPS status of a request.

On each host, edit the file to set the mongo.mongoUri property to the connection string of the Ops Manager Application Database. You must specify at least 3 hosts in the mongo.mongoUri connection string.


Complete the following steps on each MongoDB Agent's host.

  1. Open the MongoDB Agent configuration file.

    vi /path/to/configurationFile.config

    The location of the Automation configuration file depends on your platform:

  2. Edit the mmsBaseUrl property to point to the load balancer and save the changes.

  3. Restart the MongoDB Agent.



If you installed the Ops Manager Application with an rpm or deb package, issue the following:

service mongodb-mms start

The gen.key file is located in /etc/mongodb-mms/ for installations from a package manager and in ${HOME}/.mongodb-mms/ for installations from an archive.

Copy the gen.key file from the running Ops Manager Application's host to the appropriate directory on the other Ops Manager Application hosts.


For information on making Ops Manager Backup highly available, see Configure a Highly Available Ops Manager Backup Service.


Enable Backing Database Monitoring


Deploy Highly Available Backups