5 Ways MongoDB Puts Customer Experience First
Here at MongoDB, we obsess over customer experience. Dedication to the customer experience is part of our culture and the way we do business at MongoDB. Even if you haven’t heard the term customer experience (or CX) before, you probably have an intuitive sense of what it means. CX is the sum of all the interactions someone has with a company and can encompass anything from navigating a website, to dealing with customer service, to learning how to use a product. MongoDB is not alone in thinking the customer experience is a big deal. Consumer sentimen t (both B2B and B2C) indicates that companies who do not mold their practices around their customers’ desires do so at their peril. For example: 74% of customers are likely to buy a product based on favorable CX 66% of customers want companies to understand and address their needs And, a whopping 96% of customers say that CX is crucial for loyalty to a business At MongoDB, across the organization and at all levels, there is an expectation to do everything we can to understand our customers’ technical and business goals and to help our users achieve those objectives. Here are five key ways MongoDB makes sure that customer needs come first: Dedicated customer success function MongoDB’s hundreds-strong Customer Success team is tasked with making sure you get the most from your investment in our products. Access to Customer Success is free of charge and part of the purchase when you sign on with MongoDB. Think of Customer Success as an extension of your own team. We’re equally invested in the impact MongoDB has on your development cycles and business outcomes, which means our partnership does not end when you purchase from us. Rather, we see your investment with us as the beginning of a trusted partnership. You’re on a journey with MongoDB, and we’re here to guide and support you throughout. Goal-focused onboarding When you do business with MongoDB, the first part of your journey will be the onboarding process. We consider onboarding to be the most critical phase. Onboarding is our opportunity to set you up for long-term success with your MongoDB products, right from the very beginning. Certainly, we want you to get tangible value from our products, but we also want to connect with a shared purpose. Although we understand that every deployment is unique, we find that a clear onboarding workflow – from planning to launch – can help you swiftly and successfully get your applications live. In-depth success planning Before your developers get to work, it’s crucial to define what you want to build with our products and to determine the best way to get there. We will take the time to understand your desired business and technical outcomes, as well as how you measure success. When you sign on with MongoDB, our team will work closely with yours to develop a formal success plan. Through shared accountability and ownership of the process, our teams will use that plan as a roadmap as you build, launch, run — and ultimately optimize — your apps. Open office hours To maintain open communication with our MongoDB community, our Customer Success team hosts regularly scheduled Office Hour sessions. Whether you’re going live for the first time, expanding your current MongoDB platform, or just considering MongoDB, these open meetings will help you learn more about available MongoDB resources and give you the opportunity to talk directly with our Customer Success experts. Register now for MongoDB Customer Success office hours. Information at your fingertips MongoDB also makes it easy to get the information you need through our online Success Center , where you can access guides, samples, references, and resources for building applications on the MongoDB developer data platform. Here are other ways to connect with MongoDB: Visit the MongoDB Developer Center for tutorials, videos, and code examples. Chat with your peers on the MongoDB Developer Community . Access free courses and certification paths at MongoDB University . Bookmark the Customer Success Center to access the MongoDB customer success program. These elements of customer experience do not capture the full scope of how MongoDB helps our customers achieve tangible value from our solutions. But, they provide noteworthy examples of how MongoDB is doubling down on your experience. Our Customer Success team is excited to work with you, offering the tools and knowledge to help you build the next big thing for your organization. Learn more about Customer Success at MongoDB .
How a MongoDB Internship Helped Sahi Muthyala Grow Her Skills
Sahi Muthyala Sahi Muthyala is a rising senior at the University of Illinois Urbana-Champaign who is working as a Product Management intern at MongoDB’s New York City office. Sahi is currently interning with the Atlas Growth team, where she is not only helping the Product Management department but also learning about product research, product culture, and connection. In this interview, you’ll read about the learning experience and culture at MongoDB that has made this program the perfect internship for Sahi. Sezzy Rodriguez: Thanks so much for speaking with me today, Sahi. The first thing I’m curious about is how did you hear about MongoDB's internship? Sahi Muthyala: I first heard about MongoDB's internship through one of my college mentors during my freshman year at University of Illinois Urbana-Champaign. She had just interned on the Node Driver team and had a lot of great things to say about the program. The amount of ownership, collaboration, and mentorship that she got during the course of her internship, and the way she spoke of MongoDB's culture really stood out to me. SR: That was such a great connection. Why, besides what you heard from your mentor, did you decide to intern at MongoDB? SM: I decided to intern at MongoDB for a few reasons: First, the impact that MongoDB has excites me. The beauty of our end users being developers is that our technology supports them in building applications that can impact billions of people. There is no limit to the impact that MongoDB can have, and that gets me really pumped about the problems that I'm going to be working on. Second, staying technical was top-of-mind, and I knew that I would definitely be able to do that at MongoDB, regardless of the team that I was going to be on because of how our end users are developers and how technical our products are. Third, I wanted to work at a mid-sized company, because I wanted to learn from what MongoDB does well but also have the room to contribute outside the scope of my projects/role and move quickly without too much process. SR: I’m so glad you noticed all of these things even before interning. Speaking of, tell me about the team you are interning on. SM: I am interning on the Atlas Growth team, which was formed in 2018 to focus on growing the self-serve usage of Atlas by helping users become successful to reach their full potential on Atlas. The team is very cross-functional in that product, design, research, marketing, analytics, and engineering are all working together to brainstorm the experiments that we can run and how to iterate based on results. We also work with other teams like Atlas Search and App Services (formerly Realm), which is exciting. The Atlas Growth team is currently split into three squads — Activation & Engagement, Monetization, and Product-led Acquisition. I am working on Activation & Engagement this summer to reduce the time for new users to experience value in the product and increase their engagement with the platform. My favorite parts of the team are how quantitative and qualitative we are, and how we think about the big picture. We do lots of A/B testing and iterating and are very data-driven, but also talk to customers to understand their needs and broader user/development journey. In terms of big-picture thinking, our team is thinking about how we can improve an existing product that has a lot of cross-over with other products and subproducts, so we have to zoom out and think more long-term. Even if we are running smaller A/B tests, they are often tied to validating a certain larger vision or figuring out how we should go about doing something. There is also no such thing as a failed experiment because we gain insight from every experiment that we run, which helps us inform future decisions. SR: What a great team to have. What is your favorite project you have worked on so far? SM: Definitely product research on local development. Initially, I was focused on product research for Atlas CLI, which we announced at MongoDB World, but the scope of the project expanded to local development. The focus of my user interviews leaned toward understanding users' app building and local development journey so we could understand how Atlas CLI can fit into that journey, and when and where we can surface it to users. Learning more about what different users are trying to accomplish and how they leverage our different tools was really insightful. Other major parts of this research project included a competitive analysis, user survey, and data analysis, which I used to gather findings, identify parallels, and come up with experiments that we can run. SR: That’s so interesting. What is the culture like at MongoDB? SM: The culture at MongoDB is incredible. People not only care deeply about what they are working on, but also want to know all about what you are working on and how they can support you. I care a lot about being somewhere where people are passionate about what we are building, and I see that at MongoDB. Furthermore, I love the product culture at MongoDB. We are user-obsessed. Developers will not start using our products just because of all of the cool things we say about what we have to offer. They care about whether our products and tools address their needs. It is pretty simple, but looking deeper, developers are challenging users: Not all developers are the same, and they tend to have pretty different use cases and even use different combinations of our products. These differences really push us to think about the whole developer journey and work cross-team to make sure that our users truly have the best experience. SR: What is your favorite part about interning at MongoDB? SM: The people. I am so glad that I have been around such incredible people who really care about what we do and who make sure that I am well-supported and have a fruitful experience. This internship has enabled me to learn so much from them and grow in ways that I did not even foresee before my internship started — from energy management to how to frame meetings/presentations with different audiences, and so much more. I am glad that I have found such a great fit in my final college internship. I feel like I have already grown so much as a young professional and have a strong idea of what I want to focus on next in my full-time role. SR: I’m so happy you’ve had a great internship experience at MongoDB. How has your team/mentors helped you as an intern this summer? SM: My mentor Richa has made me feel incredibly connected, valued, and supported as an intern. Even with her busy schedule, she made the time to meet with me for at least 30 minutes every day for the first few weeks of the internship to answer the many questions that I had, and she always encouraged me to explore whatever sparked my interest. Even though I have only been here for a few weeks, I have been pleasantly surprised to see how seriously my feedback is taken, whether it is around a product or process. The Atlas Growth team has made me feel just like another member of the team, and some PMs on other teams have taken it upon themselves to make me feel included and help me as much as they can. SR: Anything else you'd like to share? SM: Please feel free to reach out to me on LinkedIn if you have any questions about my experience. You can also follow me on Medium , where I write about product management among other topics.
How to Land Your Next Customer Success Role at MongoDB
Katie Palmer As director of customer success at MongoDB, I am thrilled to participate in growing our organization. Personally, I had two primary reasons for joining MongoDB. The first was the incredible market opportunity. The second reason was the opportunity to work alongside world-class go-to-market and customer success leaders. When I spoke with various MongoDB leaders during the interview process, I was impressed by their servant leadership approach, their genuine passion for what they’d been building at MongoDB, and their vision for customer success at MongoDB. The biggest highlight of working at MongoDB so far has been the deeply ingrained commitment to talent development in the culture here. At every level, there’s a feeling that no success is more important than helping employees build meaningful skills to achieve their full potential. One leader shared with me that the way they’ll measure their success at MongoDB is not by the number of quarters in which they hit their goals, or the revenue growth their work helped to achieve, but rather, how they were able to impact the pursuit of their employees’ goals and career aspirations. That approach has pushed me to new places both as a leader and an employee. Read on to learn more about our recruiting process for customer success and what we look for in candidates. Our approach to resumes The job-related people skills I look for when reviewing resumes include relationship building, communication, and business acumen. In terms of character-related skills, I look for signs of resourcefulness, grit, determination, and teamwork. MongoDB’s approach to hiring is similar to how we run our business. We have a data-driven, methodical approach, but we apply a human touch and creativity to supplement the science. Overall, I look for potential. I’m looking for individuals with a high ceiling, people who are going to up-level the team and make a massive impact on the business. Part of that is ensuring we bring in people with proven skills, but it also involves identifying those intangibles often seen in high achievers. Three things I look for when scanning a resume are: Relevant SaaS and/or customer success experience at an organization with a B2B sales motion A combination of technical skills and business acumen Career progression within a company The most important aspect of this role is the ability to connect business challenges and desired outcomes with the products and solutions that MongoDB offers. When I review a candidate's experience, I look for evidence of high aptitude and business skills combined with a passion for technology. In the absence of proven experience, your ability to articulate why you’re so excited to develop those skills will get me excited about having you join the team. The recruiting process Once a candidate has passed the recruiter screen, they move to the next step in the process and meet with the hiring manager. When meeting with the hiring manager, the goal is to engage in a conversational interview, where we will provide more insight into the position while discussing motivators, people skills, and experience managing customer relationships, as well as gauging technical interest and general knowledge of our products. If all goes well, we’ll schedule a call with one of our customer success team members. This step is a great opportunity to learn more about the day-to-day expectations of the role, our team culture, and how we work with our customers from someone actively performing a similar position with MongoDB. This interview will involve a case study, which is intended to be discussion based, to understand your approach to a customer use case. If the peer interview goes well, the candidate is invited to our “challenge” interview. In our case, this means that the candidate will prepare a mock onboarding meeting with a new MongoDB Atlas customer. We provide the materials, ranging from presentation slides to a basic script with expectations and platform demo instructions. At any stage throughout the process, we strongly encourage you to engage with our team and recruiters as a resource for additional information and to answer any questions you may have throughout your preparation. We’re here to help set you up for success. The three main things I look for during the challenge presentation are: A passion for technology. A strategic mindset. Are you able to balance the big picture objectives alongside the tactical outcomes throughout the conversation? Adaptability, coachability, and the ability to accept feedback. Finally, my top three tips for succeeding in the challenge are: Let your personality shine. Show us why customers will love working with you. Be curious. Think about great questions you can ask during the onboarding call and demo that will uncover details, help the customer adopt MongoDB, and make your call conversational. Take advantage of the prep call with your interviewer. Ask for feedback and apply it ahead of the challenge presentation. Hear from senior customer success manager Christina Chao on why she joined MongoDB's customer success team Christina Chao When looking for my next workplace, I knew I wanted to find a place where I could continually challenge myself and grow my career year over year. This requires a combined focus on customer success and professional development. Many companies say that they see customer success as the future, but few actually have programs or policies in place that support that notion. MongoDB, on the other hand, has put significant investment into its customer success organization. They have invested heavily in promoting customer success both within and outside of MongoDB, providing growth opportunities for customer success managers (CSMs) and ensuring that they feel heard. Most importantly, MongoDB has created a culture that genuinely encourages growth. This culture is embodied at all levels of the organization, and we are continually challenged to be intentional about our growth, step out of our comfort zone, make mistakes (and learn from them), and own what we do. Interested in joining our customer success team? We have open roles across the globe and would love for you to transform your career with us!
How the Atlas Search Team Empowers Engineers: Meet Nolan Lum
To take advantage of the benefits of having a modern database, MongoDB users need the ability to search and filter quickly against their dataset. Nolan Lum is a senior software engineer on MongoDB’s Atlas Search team where she helps create the fastest and easiest way to build relevance-based search capabilities directly into applications. I spoke with Nolan about what it is like to grow her career on the engineering team at MongoDB. Keep reading to learn about her experience and why the Atlas Search team offers great career opportunities for people with all sorts of backgrounds. Jackie Denner: Thanks for sharing more about your experience today, Nolan. To start, can you share some experiences that brought you to where you are now at MongoDB? Nolan Lum: My first experience with software engineering was in high school, and I continued to study computer science at UC Berkeley. After graduation, I worked at technology companies as a software engineer for over three and a half years. I have worked as a software engineer at MongoDB for almost two years now. I’m currently contributing to the Atlas Search team. JD: Tell me about Atlas Search. What is Atlas Search and how does that fit into the bigger picture at MongoDB? NL: Atlas Search is part of MongoDB Atlas. Atlas Search takes the data stored in MongoDB and indexes it for full-text search. It is a separate Java executable that currently runs alongside MongoDB. It replicates the data users store in MongoDB and makes it available for relevance-based, full-text search. JD: What kind of projects does the team work on? NL: The team is tackling search-related challenges from a variety of perspectives. From the product perspective, we are working on indexing data so that it is quickly accessible and scalable and making the experience of searching and using your database faster and better than using off-the-shelf solutions . From the engineering perspective, we’re solving challenges like how to handle data consistency or whether we should provide guarantees on what data you read back from us versus the database. JD: Tell me about an Atlas search project or feature that you've worked on. NL: I worked on a feature called Resumable Initial Sync that aimed to optimize a process in our replication subsystem. The original Initial Sync process would restart from scratch if another action caused it to pause, increasing the overall time to finish the sync. I updated the process to be resumable, so users can pick up where their initial sync left off after a sync interruption. This internal update helps our users have a better experience using MongoDB. It was a fun technical challenge because I had to think carefully about which asynchronous operations were happening in which order to ensure we accurately represented our place in the overall replication process. I'm proud that we were able to ship this feature update without creating any bugs or losing anyone’s data. Our team has good processes in place to ensure that we ship defect-free software as quickly as possible. JD: What do you like about working on the Atlas Search team? NL: This team appeals to me because there are interesting challenges for every type of engineer. We offer opportunities for traditional engineering, product challenges, hard technical problems, and more. We likely have a project that interests you. I also like that I work with team members from different roles in addition to other engineers, which promotes learning and growth through the work process. While working with other engineers is important, I also value the information I learn from collaborating with other types of team members. For example, during the past couple of weeks, our product managers hosted talks highlighting two important use cases for us to consider. The information they shared helped the engineering team better understand which features are the most valuable to spend our time building. JD: It sounds like a collaborative environment. NL: It is, and to a greater degree than I've experienced in the past. We value working together. One of our shared company values addresses the concept of “disagree and commit.” I’ve heard some people question if that actually works in practice, but here I think it is working well. I see my co-workers disagree sometimes, but after we work toward a consensus, the team rallies around the solution to move forward together. JD: What is the leadership on the Atlas Search team like? NL: The team is organized in a way that allows everybody, including the managers, to succeed. Instead of traditional engineering manager roles, we have team leads who are both people managers and engineers. This works for our team because the technical managers are in touch with the team’s day-to-day challenges beyond setting roadmaps and planning meetings. The philosophy behind what it means to be a manager focuses on empowering engineers at the company to succeed and giving them the space to do that. I think we do a good job at that. JD: What has your personal experience been like working on the Atlas Search team? NL: My experience on the team has been shaped by the wide range of experience levels of my colleagues. Our team’s spirit of mentorship has given me the opportunity to learn from other engineers who are senior to me or who come from different backgrounds, which has helped me grow my own skills. I’ve also been impressed with how equal and diverse the retention is at MongoDB, which in turn helps me feel comfortable being myself at work. Taking into consideration that there are far fewer women engineers in the industry, when one female engineer leaves a company, it makes a proportionally higher difference in team diversity than her male counterpart. I’ve noticed that MongoDB spends extra attention on supporting and retaining women engineers to help keep an authentic, inclusive culture at our organization. JD: What stood out to you about MongoDB while you were interviewing to join the organization? NL: When I was interviewing at MongoDB, I was looking to work at a company that offered me growth opportunities and mentorship, and a fair and thoughtful approach to measuring performance. I wanted to contribute to an engineering organization with a positive culture that valued more than just shipping as many products as possible. One of the reasons I decided to accept an offer at MongoDB was a conversation I had with our Executive VP of Engineering, Cailin Nelson . After I spoke with her, I felt like this was a company where I could flourish. It's inspiring to have women in leadership across the organization. JD: What was your experience during and after the hiring process at MongoDB? NL: At the time of our hiring conversation, I had almost four years of working experience, and I wanted to grow my career to recognize the increasingly advanced skills I had picked up. The conversations I had with MongoDB employees gave me the sense that the performance and team cultures were fair and that the potential for career advancement was available to me. After working here and observing other engineers here for two years, I am still impressed with how MongoDB values everyone’s performance equally and avoids the favoritism trap that so many tech company cultures fall into at scale. I was originally hired as a software engineer, and I have since been promoted to senior software engineer based on my performance. JD: Did you have search-focused engineering experience before working on the Atlas Search team? NL: Before joining this team, I didn't know a lot about search specifically. MongoDB’s engineering culture made ramping up a positive experience. Relevant experience is a plus, but if you’re interested in learning about search but don’t have specific experience in it, it’s not a dealbreaker against joining the team. I encourage people to apply even if their experience isn’t necessarily search-specific. Interested in transforming your career at MongoDB? We have several open roles on our teams across the globe!
Skunkworks 2022: A Week of Building for MongoDB Engineers
MongoDB’s 2022 internal Skunkworks hackathon wrapped up in July, and it was a bustling time of hacking, building, and developing. For MongoDB engineers, Skunkworks is a week of no meetings and no interviews—engineers can have fun and work alongside co-workers from different teams to build side projects, proof of concepts, or anything else imaginable. Many companies do one- or two-day hackathons, maybe once per year. We do one-week hackathons about every eight to ten months. Why? Hackathons are an important part of our engineering culture and embody our values of “Think Big, Go Far” and “Build Together.” We find that dedicating an entire week to the hackathon leads to significant innovation. With more than 115 projects submitted, this year’s Star Trek -themed event was one of the best and largest hackathons yet. Building from some of the newest MongoDB 6.0 features, let’s look at a few winning projects and the people behind them. Charts Slack Integration Team: James Wang, Ryan Nguyen, Andrew McMenemy, and Muthukrishnan Krishnamurthy We work on the Charts team and genuinely love our product; plus, it’s always fun taking complete ownership of it for a week. Reporting is a big ticket item for any data visualization tool. It’s something we’ve always had in the back of our minds, and users seem really keen on it. Variations of this request have been asked on our User Voice page since 2019 , along with a request for a Slack integration with Charts since 2020 . This feature is built on top of our Embedded Charts SDK . We updated the URL used to fetch an embedded Chart/Dashboard to take on a new query parameter for screen grabbing. This new URL will trigger an AWS Lambda instance we wrote for the project, which will make use of our embedding SDK to embed and take a screenshot of the chart. Skunkworks is our favorite time of the year. Learning software through projects is so much easier said than done, especially once you start a full-time career in software. MongoDB’s hackathon improves us as engineers, provides a break from the standard work week, and allows us to work on whatever we want, whether it’s a solo project or helping to make someone's dream a reality. It inspires us to always be looking for the next best idea, along with it being a great mental health week. MongoDB Carbon Footprint Calculation Team: Nellie Spektor, Maya Raman, Cathy Wang, Rohan Chhaya, and Tiffany Feng Our team was inspired by a previous Skunkworks hackathon project focused on sustainability within MongoDB Atlas. We decided to do a deep dive on carbon footprint measurement within MongoDB. We began by investigating the carbon efficiency of various parts of MongoDB, from drivers to Atlas. For testing Atlas, we first set up multiple clusters, each varying in either location, cluster size, and sharding status. Then, using an atlas-co2 calculator script that a MongoDB Developer Advocate made, we were able to test how much carbon each cluster was emitting. Finally, we were able to display our findings about different cluster sizes and cloud providers and their carbon footprints. While investigating drivers, we tested 100 insert/find/update/delete operations on 7 of our drivers and calculated the time taken and the wattage used, which was used to calculate carbon footprint and rank the drivers in terms of efficiency. The biggest takeaway for us was the sheer difference in carbon emissions that a simple choice can make. For example, using the Rust driver instead of Java uses 144 times less electricity and therefore emissions. Simply shifting your cluster from one cloud provider in the Virginia region to a different cloud provider in the Iowa region saves over 3kg of carbon a week. MongoDB is collaborating with a third-party vendor to get more robust carbon emission calculations, while tangentially understanding how we can provide a more efficient, sustainable product. Efforts like these help us to better refine our overall corporate emissions calculations. The Skunkworks hackathon is a great initiative that shows engineers how much MongoDB values creativity and personal growth. It's amazing that we are actually encouraged to put aside our regular work and try out anything we’d like. While some people work on personal development projects, other people take the opportunity to tackle some tech debt or explore new features without the constraints of the normal product development process. Furthermore, it allows us to integrate our outside interests into our work, which makes us even more passionate and motivated. Atlas Static Site Search Team: Ben Perlmutter, Joon Young Lee, Shibi Balamurugan, Marcus Eagan, and Nick Larew Our project was inspired by Algolia DocSearch . They’ve done a great job making it super easy to add search to a website. We wanted to make something similar with the MongoDB Atlas developer data platform, and we knew Atlas had the tools we needed to make this possible. It was just a question of writing some code to connect these services and creating a streamlined developer experience. We called the project Atlas Static Site Search, and it has the following distinct components: A website scraper that pulls site data and adds it to MongoDB built using Atlas Triggers. A search index built with Atlas Search using the site data. An Atlas Function that queries Atlas Search. A React component that you can add to a website that uses the Realm Web SDK to call the Atlas Function that performs search. A CLI that you can use to set up the whole backend (site scraper, search index, and search query function) with one command. The biggest challenge was getting all the different cloud services to work together well. Since it is a one week hackathon, we didn’t have time to write proper integration tests to validate that things were working as expected before deploying them. There was a lot of deploying code, praying it would work, it not working, and hotfixing. The Skunkworks hackathon is one of our favorite parts of working at MongoDB. Whether you are an intern or an experienced engineer, you’re given the freedom to work on a passion project or learn something new. It speaks to the respect that MongoDB leadership has for the engineering and product teams. A lot of great ideas and innovative products have come out of hackathons in the past. We’ll see what happens with Atlas Static Site Search! Simulating Common Customer Workloads Team: Xiaochen Wu, Kyle Suarez, and Nishith Atreya Our team recognized how replicating customer workloads has a myriad of benefits and can directly or indirectly help build a better testing environment, empower our support team, and identify potential improvement opportunities in our own product portfolio. We tried to replicate two different workloads—one transactional and one in-app analytical. After identifying these workloads, we brainstormed how to use MongoDB features and products to support them. Then, we identified important characteristics of each workload and began replicating them using available datasets. Following this, we monitored how each workload performed in the MongoDB platform and collected insights and recommendations for our internal teams. One of the biggest challenges was trying to figure out the important characteristics of each workload we were trying to replicate. For example, it was more difficult than expected to think of the most commonly used queries, search, and recommendation patterns that would appropriately represent the transactional customer workload. After the completion of our project, we created a recommendation for MongoDB to build a workload suite consisting of workloads that cover a variety of customer industries. This would allow our engineering organization to test major upgrades, perform product research, and identify improvement opportunities in our platform. $semanticSearch Aggregation Stage Team: Thomas Rueckstiess and Steve Liu At MongoDB Labs, we're always exploring how new technologies can be integrated with MongoDB. We read a paper that was published by a few researchers from Meta describing a novel architecture for semantic search and thought this could be a cool week-long project. We made four key changes: Built a web service that was the API interface to the model Introduced an aggregation pipeline called $semanticSearch that communicated with the API Deployed the web service on AWS Built a Star Trek themed front end using React The Skunkworks hackathon helps us explore the creativity of MongoDB engineers. Every project submitted looked well polished and innovative. We walked away inspired by the talent that's evident in the business. Hackathons provide a creative outlet for engineers away from the day-to-day tickets and helps build a meritocratic culture where any project can receive recognition and reward. Join us for the next hackathon: We’re actively hiring and looking for more talented, creative, and passionate engineers who want to build the next generation of MongoDB products and features!
MongoDB Employees Share Their Coming Out Stories: (Inter)national Coming Out Day 2022
National Coming Out Day is celebrated annually on October 11th and is widely recognized in the United States and parts of Europe. MongoDB proudly supports and embraces the LGBTQIA+ community across the globe, so we’ve reimagined this celebration as (Inter)national Coming Out Day, and this year is our third official celebration. In our yearly tradition of honoring (Inter)national Coming Out Day, we ask our employees who are members of the LGBTQIA+ community to share their coming out experiences and perspectives. Visibility is education. In bringing queer voices to the forefront, we are able to shine light on so many different persepctives, hopefully creating space for others to come out and live authentically. It’s only with continued storytelling, varied representation, and open conversations that we can try to invoke real change. Cara Silverman (she/her) Manager, EA, Product & Engineering | ERG Global Lead, NYC, USA Hear from our own MongoDBers, who share their coming out journey and experience: The full video, The Coming Out Journey , is available on our YouTube channel . Twenty-four MongoDBers from the LGBTQIA+ community and allies participated in this video. With the behind-the-scenes teams included, we saw involvement across just about every team and department in the company. This project has been a true embodiment of our core values , including Embrace the Power of Differences, as allies and LGBTQIA+ folks came together to share their insights and support to create an inclusive space—not just internally, but globally and externally. A great example of our Build Together value is showcased in this video, as our ally community came forward to show their support: The full video, MongoDB Allies , is available on our YouTube channel . (Inter)national Coming Out Day is an important day in the LBGTQIA+ community. Our own MongoDBers express what it means to them personally: I didn't even know my identity was a thing. When I first came out, I thought I was a lesbian. And it was only through education efforts of being exposed to all the full spectrum of the rainbow, if you will, that I discovered later in life that there's a more personal term that describes me. Angie Byron (she/they) Lead, Community Programs, Vancouver, Canada Coming Out Day means a lot because the entire one-year journey of coming out has been a great transformation in itself, to me—physically, mentally, emotionally—in all possible ways. Aasawari Sahasrabuddhe (she/they) Community Triage Engineer, Gurgaon, India We still need Coming Out Day. We're not so far along, as a species, that we can say it doesn't matter because it still does. And so as long as it does matter, those of us who can share our story should. Representation does matter. This is not just a trite saying. Tara Hernandez (she/her) Vice President of R&D Productivity, California, USA I went to a college in Texas where people weren't necessarily safely out. So it was always a big deal. And one of the very first things I did when I kind of took over that organization was start making a big deal about Coming Out Day. I think it's just so exciting to see it on a global scale, seeing how many cultures and how many countries have come along with us on this journey, and how many more people are able to live freely and as they are and without that fear. Cris Newsome (she/they/y’all) Software Engineer 2, Docs, Texas, USA “Representation matters, and to hear these queer voices and to see these queer people, it's something as a child that I always looked for—to actually hear these positive queer stories from people, and it's actually a positive experience. It gives people hope, and hope can achieve a lot of things in the world.” Seán Carroll (he/him) Senior Marketing Operations Manager | ERG Regional Lead, Dublin, Ireland It's critical that we are as visible as possible at all levels of the organization, different age groups, different regions that we come from. And the more visibility that we provide, the easier it will be for all of those around us and future generations to feel like they're able to come out. Ryan Francis (he/him) Vice President, WW Demand Generation & Field Marketing | Executive Sponsor of the Queer Collective, San Francisco, USA International coming out day means a lot to me. As a member of the gay community, it's a significant milestone in my life and I think in the life of all LGBTQIA+ people as they come out. Justin LaBreck (he/him) Services Delivery Enablement Engineer | Global ERG Lead, San Diego, USA Coming Out Day to me is a celebration of our community. It's also a way to support those that haven't made that journey yet, that haven't come out, that there's a community here waiting for you. We're here for you and we're here to support you. Cian Walsh (he/him) Senior Recruiter & Diversity Program Manager | ERG Regional Lead, Dublin, Ireland The fact that we need a coming out day as opposed to just people being able to be their authentic selves everyday means that we are still not in that future that maybe 25, 30 years ago whenever I first came out, I probably was wishful thinking that someday this won't be a thing. People will just talk about their significant others and spouses, and other people will not necessarily assume what the gender of such person is, or if they assume and they're wrong, they're like, oh cool. You're gay or bi or queer or whatever. Asya Kamsky (she/her) Principal Engineer, NYC, USA I think some of the best relationships that I've had, or the best teams I have been in, have been teams where we all know each other very personally and we all know each other's stories and that has created a huge sense of harmony. And if you could bottle that and sell it I think there would be so few problems in the world. Shane O’Brien (he/him) Sr. Manager, Employee Experience | ERG Regional Lead, Dublin, Ireland What I see International Coming Out Day as is really an opportunity to kind of reframe the experience of coming out. So taking what is a historically difficult process and really using it as an opportunity to kind of build visibility for just the overall LGBTQ community and how we can make a difference in the world. Jeff Wilfong (he/him) Enterprise Account Executive NYC, USA International coming out day, what that means to me is celebrating who you are as a person. So no matter where you're from, no matter what your role is personally and professionally, it's just being completely comfortable in your own skin and celebrating who you are. Alex Bissell (he/him) Strategic Customer Success Manager, NYC, USA If you're looking for more content just like this, then check out our 2021 and 2020 blog posts. ERG Global Lead Cara Silverman , who led this project, would like to thank MongoDB’s Production, Marketing, and Employer Brand teams who worked together to create our first-ever global Coming Out Day written and video content featuring the coming out stories of our MongoDBers. The goal of this expanded project was to reach even more people and increase visibility through representation.
Honoring Latine Heritage Month at MongoDB
Heritage and culture sits at the centerfold of human interaction. With a population of more than 650 million people, speaking over 400 different languages, and spanning a geographic area from the tip of Patagonia to the Caribbean, the people of Latin America and the culture of their 33 countries are difficult to condense into one identity. In celebration of Latine Heritage Month, we asked a few Latine MongoDB employees to reflect on their heritage and ultimately how that shapes their work. Tayrin S Riojas , Head of Government Relations and Public Policy I was born in Los Angeles and moved to Mexico City before my third birthday. In my junior year of high school, my family moved back to the United States and ended up in Dallas. I feel so incredibly fortunate to have experienced living in both countries for extended periods of time. I remember high school in the United States feeling like I was in a Hollywood movie — there were big lockers, cheerleaders, and sports teams. However, I felt my friends in Mexico City had a wider variety of social activities compared to the friends I made in the United States. As Mexicans, and in many Latino cultures, we are passionate and socially driven with our families, extended families, and friendships. This is what I personally love most about my culture. We have great traditions and share in them together, from posadas, piñatas, soccer games, and even mourning. This is something that transcends our location, and I feel honored to have been raised with these values. Throughout my career, I have worked in telecommunications, film post-production, healthcare, and the government and held roles such as lobbyist, Senate Committee Consultant, and International Relations Advisor. Tech is at the core of every single one of these opportunities. I am certainly not an engineer, nor can I code anything functional, but I do have a passion for learning about technology. After having my second “COVID baby” and being on parental leave, I decided I wanted to get back into tech. A relative recommended MongoDB, and soon after, I started as a Cloud Account Executive for the Latin America market. I loved talking to our customers, and it taught me so much about the power and versatility of our tech. It was a great role, but I had spent so much time working with the government that I honestly missed it. I truly believe that to excel at what you do, you must have your heart in it. MongoDB is growing fast, and we are encouraged to build our own careers here. When I realized we had no Government Affairs department, I decided to propose it. I wrote a paper on why Government Affairs, why now, and the incredible value and ROI this could have for us (especially with our partnerships). I sent my proposal to leadership for their consideration. From ideation to leadership approving the department and role, I had amazing mentors, guidance, and support from other women at MongoDB and employee resource groups like Sell Like a Girl and The Underrepresented People of Color. I am now the Head of Government Relations and Public Policy at MongoDB. As a Latina woman, having a company of MongoDB’s size make room for your ideas and contributions has been an incredibly fulfilling journey. There is still much work to be done to build our Government Affairs department, but I am incredibly blessed to work for people I admire and contribute to the company through a role I am passionate about. If you are looking for a great career in tech, I urge you to consider MongoDB. Adriano Fratelli , Customer Success Manager My family’s history in Brazil began with my grandparents who migrated from Calabria, Italy to São Paulo in the mid-1960s. My grandfather had received a job opportunity in the largest and most modern port in Latin America, Santos. Growing up in São Paulo, my childhood was rich with Brazilian culture. I was surrounded by family, music, dancing, great food, festivals (like Brazilian Carnival ), and sports. My journey into technology began with my father. He worked for 40 years as a technology product manager in the retail industry and inspired me to pursue a career in tech. I finished my degree in Information Systems in 2014 and started my professional career at IBM as a Field Technical Sales Specialist. I then worked at Lenovo and Oracle before looking for a new career opportunity. My decision to start a new journey at MongoDB was due to the great perspective that customers have regarding our products and services, along with MongoDB’s inclusive culture. The world of technology has opened up many opportunities in my personal life by helping me improve my English language skills and giving me exposure to different countries and cultures around the world. MongoDB is growing exponentially in the Latin American region and, as part of the Customer Success team, I enjoy that I’m able to help our customers onboard and adopt MongoDB’s services. One thing that makes working at MongoDB stand out is knowing that employee’s differences are embraced and our ideas are heard. As part of a global team, it’s great to know that I have the space and support to share my ideas and am valued for the unique perspective I bring. Read more stories from Hispanic and Latine employees at MongoDB . We’re embracing differences every day at MongoDB. Join us to make an impact and transform your career.
Solving Business Problems and Impacting Customer Experience with MongoDB’s Data Analytics Team
Chris Douglas is currently a Product Analytics Manager on MongoDB’s Data Analytics team in New York City. In this article, we discuss the team culture and growth, how analysts make an impact, and the close partnership they’ve built with our product organization. Read on to learn more about data analytics at MongoDB. Jackie Denner: Hi Chris! Thanks for sharing a bit about your experience on the Data Analytics team. Can you start off by telling me why you decided to join MongoDB? Chris Douglas: Coming from an SQL background, I hadn’t used MongoDB in my day-to-day but heard good things about it from developers. During the interview process, I quickly saw how passionate people were about the product and could clearly see how many interesting analytical challenges there were to solve. I joined as one of the first product analysts and have been at the company for about two and a half years. JD: It must have been exciting to be one of the first product analysts. How have you seen the Data Analytics team grow in that time? CD: The analytics team had about 14 people when I joined and has roughly tripled in size. What I’m most proud of is seeing how the team has grown with respect to maturity, complexity, and depth of work. We’ve invested a lot in telemetry to better understand where developers are in their journey and help them get the most out of MongoDB. Our growth and maturity has allowed us to help more teams across MongoDB make better data-driven decisions. JD: How do you feel you’ve personally grown since joining MongoDB? CD: Being surrounded by extremely driven and talented people has helped me learn as a person and helped me better understand how analytics can play a part in the software development cycle. The culture here really encourages collaboration, so I have the pleasure of working with a lot of different functions (from sales to marketing to product), which helps me holistically understand the MongoDB Atlas business. It’s been great to be surrounded by people with such diverse backgrounds and disciplines, and it has opened up my world view substantially. As the Data Analytics team has scaled, I’ve had the fortune of transitioning into a people manager role. This has been a great (but humbling) learning experience where I get to collaborate and work closely with two fantastic analysts. JD: Some of MongoDB’s core values are “Build Together,” “Make It Matter,” and “Own What You Do.” How does the analytics team experience these on a daily basis? CD: Our team vision is to empower a data-driven culture at MongoDB, which connects really well to our company values. We’re often the quantitative arm of any initiative or product starting from ideation all the way through retrospectives and measuring results. We collaborate with product managers to understand where there’s opportunity for growth, ideate experimentation with the design teams, and work with product marketing around target groups for outreach campaigns. Bringing a quantitative lens into the fold helps the team prioritize and learn as much as we can to create value for our customers. JD: It sounds like your team is a true partner to the product organization. How do you weave data and experimentation into the product roadmap? CD: The Data Analytics team is really here to help contextualize who is using products today and where there is opportunity to help solve pain points for developers. While nothing can replace qualitative user research, it’s nearly impossible to do this with everyone given our scale and growth. Experimentation is a great mechanism for us to learn and see what solutions work best for our customer base. A/B testing has let us learn so much, which helps us improve the customer experience and increase our pace of innovation. JD: What makes working in analytics at MongoDB exciting, and why should someone join the team? CD: MongoDB has the perfect mix of a startup culture with the advantages of working for a larger company. I could be chatting about the health metrics for MongoDB Atlas, then jump into a go-to-market strategy meeting for MongoDB Search, then talk to an economist about causal inference study strategies. There’s always something new. There’s a lot of trust and empowerment here that fosters a very collaborative and creative environment. This is largely because we’re tackling big challenges that can make a real impact for people using our product every day. The opportunity to take part in shaping the future roadmap of MongoDB products as well as knowing your work is making an impact is what excites me. Interested in making an impact as part of our Data Analytics team? View our open career opportunities — we’d love to help you transform your career at MongoDB.
4 Reasons Why Your Tech Company Should Launch a Podcast
Podcasts, originally known as audioblogs, are a relatively new content format. The first podcast didn’t launch until some time around 2004, so it makes sense that many organizations have not, historically, considered podcasting to be a top priority. Now there are podcasts centered around almost any topic. From true crime to comedy, financial and pop culture, podcasts are quickly becoming one of the most popular mediums for learning and entertainment consumption, with 177 million listeners in 2022 . As the producer of the MongoDB podcast , I spend a majority of my time thinking about what folks in the database world want to know more about. I have had the privilege of meeting some incredible people in the tech community and have witnessed the impact a podcast can have. There are many reasons why your tech company should consider developing a podcast; let’s look at my top four. Your podcast audience already exist As a tech organization, you likely already know who you want to reach. Your audience is waiting for you to deliver more content, more learning and storytelling experiences. If you are aiming to reach developers or technical leaders and thinkers, podcasting is an ideal way to achieve this goal. LinkedIn research shows that tech professionals engage with content that helps their skill development, that is relevant to their industry, and they enjoy hearing from influencers. Podcasts meet all three of these preferences. Tech podcasts revolve around tech-based stories or news, are relevant to others in the field, and many podcast episodes include a guest speaker to inform and influence listeners. Another key driver of podcast success is its more relaxed and natural tone. Podcasts are conversational, and 8 out of 10 tech professionals say they interact more with quality information that is not “overloaded with jargon”. Podcasts help you reach your communities and increase reach easily and effectively. Your audience is out there waiting for your expert thoughts to hit their airwaves. Podcasts are flexible One perk of a podcast is in its convenience and its flexibility. Podcasts meet people where they are–literally, anywhere they are. Listeners have a lot of flexibility with podcasting. They can listen as they work, exercise, or commute. They can start, stop, pause, and continue at the touch of a button. Podcasts give you the ability to transform existing, well-performing content into a new format. People learn differently, and 30% of people are more auditory learners. Repurposing written content into a podcast format gives you the ability to reach new members of your audience and allows for expansion on the topic that may not already exist in the written format. Your organization is ripe with experts, partners, customers, stories, and content in other formats. Add sound to those ideas with a podcast. Conversely, recording a podcast on video provides both an audio-only and a video asset. Further, transcripts from the episode can be reworked into a blog or infographic on the same topic. And using the podcast recording as a subject-matter expert interview allows you to write additional content around the same topics of conversation within the episode. Moreover, listening to podcasts doesn’t feel like a chore or work. Podcasts blur the line between learning (in this case, about technology and your product or service) and entertainment, making listeners less resistant to your message. Podcasts let your community connect with industry leaders Ideally, you want your organization and its technical experts to be vocal, to be constantly sharing their opinions, thoughts, and discoveries. Podcasts are a great way to amplify your subject-matter expert voices and position your organization as a go-to place for learning and guidance. But it’s not just your own in-house experts that you can showcase; podcasts are also a platform to connect with other industry leaders and bring more diverse perspectives to the show. Podcasts can also help leaders who are more comfortable as speakers than writers; they can take part in the development of content easily and with little preparation. Your organization likely has a treasure trove of compelling stories and ideas, all living within the minds of your leaders. Hearing leaders and industry thinkers on your organization’s podcast helps to maximize a culture of excellence, inspiring others also to take part or suggest new topics or guests. Podcasting helps grow your community Podcast audiences are some of the most engaged audiences today. Research has found that 80% of listeners finish the entire episode each time and listen to an average of 7 shows per week . Podcasts have also been found to create more loyalty, making them 20% more likely to follow your organization on social media. This level of engagement leads to a community built around common interests and ideas, even to the point of mobilizing audiences. For example, Manoush Zomorodi , host of WNYC podcast Note to Self , encouraged her listeners to join a challenge to detach themselves from technology and focus on creative projects. More than 20,000 listeners engaged in the challenge . When people with common ground come together, they are more likely to engage, react, and even donate to keep that community alive. Marc Maron , host of the WTF podcast , says that 10% of his audience pays up to $8.99 monthly to support the podcast. Over the years, I’ve found that community engagement comes from responsiveness and interaction across several channels. I regularly engage with listeners to encourage feedback and respond to comments on LinkedIn, Twitter, Instagram, in our community forums, and even at live events.This sense of community deepens the appreciation I have—and that I hope my listeners have—in our jobs and the technology industry overall. Want to be a guest on The MongoDB Podcast? I will be live at AWS re:Invent 2022 in Las Vegas. Reach out to me if you have a great story idea and would like to take part in an in-person recording. Swing by the MongoDB booth, or, be sure to see me delivering the keynote demonstration on day one of the event! If you haven’t tuned into The MongoDB Podcast yet, you can subscribe on Apple Podcasts , Spotify , or wherever you find your podcasts.
Women’s Advocacy Summit Recap: The Value of Inclusive Cultures
It’s July 26, 2022, and Sandhya Parameshwara, Managing Director, Accenture, opens the Women’s Advocacy Summit with a stark wake-up call: There are clear disconnects between business leaders’ perceptions of the importance of workplace culture and inclusivity and those of their employees and the wider public, especially millennials. Many leaders see culture as difficult to measure and link to business performance. Consequently, other issues often take a higher priority. Parameshwara, however, points to research that suggests that businesses with a strong focus on culture and equality also have staff, particularly women, who are more likely to reach senior positions and benefit from growth through innovation. Ahead of this curve are the people Parameshwara describes as “culture makers”—those who recognize the importance of an inclusive culture and reward those who strive to achieve it. “Culture makers are the people who say, who do, and then who drive,” she explains. “They are self-aware. They are relevant in the marketplace. They recognize and see the importance of the culture. They promote and advocate progress.” This notion set the tone for the rest of the Women’s Advocacy Summit, an event hosted in collaboration with the MongoDB Women’s Group, AT&T’s Women’s Group, and Women in Samsung Electronics. Two hundred women tech leaders and their allies came together to discuss the inequality that women continue to face in the workplace, how companies will forge ahead to accelerate their organizations’ equality, and how they’ll work to retain and cultivate their female talent. The power of courage Anne Chow, who recently retired as CEO at AT&T Business, is a clear example of a culture maker. Chatting with MongoDB CEO Dev Ittycheria, Chow discusses the value of positive change and shifting corporate dynamics. “There's no question that the future and our present require leaders to become truly inclusive,” she says. “It’s an evolving art and an evolving science.” Chow also believes there has been an evolution in corporate structures. “The power is flipped. It’s now in the hands of employees,” she explains. “One of the key things about being an inclusive leader is we need to meet people and align with where they want to be and where they want to go.” For Chow, positive change is “so desperately needed, across our businesses, across society, across the community,” and driving inclusivity requires a particular set of skills and attitudes. “Courage, especially moral courage, is one of the most foundational characteristics of great leadership,” Chow says. “You also need the realization that mistakes are simply part of the journey.” Ittycheria recalls an adage he gives his children: “Success is not the absence of problems, it's the ability to deal with them.” He adds, “Hope is not a strategy; you have to take a proactive approach. You have to find a way to navigate the difficult issues.” One of the difficult issues that women—especially if they’re parents—often struggle with is work-life balance, although this is a concept that Chow challenges. “One of my famous sayings is, ‘Balance is bogus.’ Why? You have one life that has personal characteristics and professional characteristics, and you are leading that one life.” Chow prefers to view life as an “optimization equation” in which you can have it all, just not necessarily at the same time. She also says that leaders must recognize that attitudes will vary. “What are you trying to optimize to? There is no answer that Dev or I or anybody could give you that's going to inform you what the right choice is for you.” Pay it forward A panel discussion brings a wider perspective as Asya Kamsky, a principal engineer at MongoDB, invites four women leaders to share their views. Key themes include the importance of support networks, juggling the responsibilities of work and parenting, and the obligation to mentor women as they build their careers. Having grown up in India and Africa, Anjali Nair, Microsoft’s VP of Azure Operators, is familiar with cultural biases in technology. And while things have changed in the past few decades, she still believes there is a long way to go before the balance of representation is fully redressed. “It's really about women uplifting and sponsoring each other,” she says. “I want to make sure I'm doing my part. I've been involved in grassroot initiatives where we get women involved in STEM at high schools and colleges. This is going to be a continuous process.” Success strategies for women have also evolved from simply being “more like the men,” says Leigh Nager, Vice President of mobile and networks commercial law at Samsung. “We're starting to understand that women bring characteristics to the table that are good for business,” she adds. “But how did we get that recognition? We had to get representation in the first place.” Many of these themes resonate with AT&T’s Vice President of eCommerce, Maryanne Cheung, who says that while being a woman in a largely male-led industry was once a “badge of honor” for her, the value of having a peer support group became critical, especially when she had concerns about starting a family. “I had a network I could reach out to and get advice from,” she recalls. “It’s important to recognize where we can show women more of our authentic selves at all stages of our lives. It's something I'm really passionate about.” Tara Hernandez, engineering VP at MongoDB, acknowledges support she has received, and that she in turn has her own duty and obligation to “pay that forward.” She also echoes Nager’s view that there is a strong commercial argument for fostering an inclusive culture. “It's not just about growing women in tech,” she concludes. “It's about recognizing that all of us bring something valuable that will lead to innovation, growth, and business success that are all ultimately in our best interests.” There’s still time to register for the next MongoDB Women’s Group event. Register to attend “Forging your Path as a Woman in Tech” on October 13 12:30pm - 1:30pm, 3:30pm - 4:30pm EDT. Interested in pursuing a career at MongoDB? We have several open roles on our teams across the globe, and we’d love for you to build your career with us.
Lovisa Berggren Is Much More Than "Just an Intern"
Lovisa Berggren is a student at Umea University in Sweden and a software engineering intern based in MongoDB’s Dublin office who is thoroughly enjoying the hands-on experience her internship on the Cloud API Experience Team has to offer. Read on for more about the projects Lovisa is working on, the culture at MongoDB, and why she’s truly happy about her decision to intern at MongoDB. Sammy Attia: Thanks for taking the time to chat with me today! I know you’re a software engineering intern on the Cloud API Experience team. Could you tell me more about the team? Lovisa Berggren: My team is responsible for the MongoDB Atlas Administration API with projects like API Authentication, API rate limiting, and API versioning. We are involved in the release and platform support for Ops Manager, which is specifically the focus of my work this summer. What projects have you been working on? This summer I am working on a release tool. Currently this tool has its own repository and uses a Makefile for building, testing, and execution. My task is to move the code to a monorepo, restructure it, and change the build tool from Make to Bazel, which is used in the monorepo. That sounds awesome! Which part are you finding the most interesting? The most interesting part has been all the things you don't necessarily learn at university. Usually when you do assignments for a course, you create your program, see that it runs as expected, and then you forget about it. Here at MongoDB, I have learned about working with legacy code, maintaining code, releasing, and testing. Seeing how these things work in a big company is really interesting and new to me, and so important. I’m glad to hear you are gaining real world experience. I would love to hear why you decided to join MongoDB in the first place. Can you share more about your decision-making process? I had heard about MongoDB and I had also used it myself in coding projects, so I thought it would be really cool to work here. Also, after applying I had a great interview process. I was able to meet with many different people at the company, and all of them were really kind. During the interview process, I also learned more about the culture at MongoDB, which made it clear that I wanted to intern here. And has the culture lived up to your expectations? The culture is amazing. Everybody here is very kind, welcoming, and helpful. I don't feel as though I'm “just an intern.” I am truly a part of the team and the company. I have had the chance to get to know a lot of people, both in my team but also from other teams, which is great. Hear from two-time intern Erin McNulty about how MongoDB’s engineering culture has enabled her to grow . It’s probably hard to narrow it down, but what would you say has been your favorite part of the internship experience? The best part is the people and the culture, and how they make me feel on a day-to-day basis. I am always excited to go to work, and I feel appreciated here, which is something I think is very important. Having a great intern experience is not only about having a fun and interesting project to work on, but also working in a great environment with people who support you and share your values. I love that! Thank you for being here this summer, and for your contributions to MongoDB. It's been amazing to be able to participate in a great intern program. As a Swede from a relatively small town, it's also cool to get the opportunity to experience Dublin during the summer. Interested in opportunities for college students at MongoDB? Find out more .
Growth and Opportunity: Why Now Is a Great Time to Join Our Sales Ecosystem in Korea
Read in Korean As MongoDB continues to scale, we are expanding our presence in the Asia-Pacific region. The South Korea market, in particular, is an important and strategic focus because we anticipate high growth in the region. Below, hear from members of our sales team in South Korea to learn how they work cross-functionally to make an impact — and how the opportunity to help build MongoDB Korea translates to extraordinary career growth. Joe Shin , Regional Director Over the past few years, MongoDB has grown rapidly because it addresses the emerging requirements of new applications and can modernize existing workloads which are struggling with traditional relational databases (RDBMSes). I've always thought that open source would become the next market trend, especially when new technologies such as NoSQL replace the limitations of RDBMSes and dominate the database market. We knew the market opportunity would be enormous for the MongoDB Korea branch because we know that our Korean customers would love to receive more active support locally. MongoDB’s organizational culture is horizontal. People of various positions in various jobs freely communicate and share opinions. In this horizontal organizational culture, each team has a clear role and works efficiently through organic relationships. As a regional director, my role is to drive local sales strategy, guide and develop our sales team on how to solve complex issues, and communicate effectively with partners — especially by escalating things when necessary to help solve problems. As a local leader, I hold myself accountable for embracing a collaborative environment where everyone cares about each other, one that encourages effective teamwork and empowers all team members to follow MongoDB’s corporate values of Build Together, Embrace the Power of Differences, Make It Matter, Be Intellectually Honest, Own What You Do, and Think Big, Go Far. MongoDB is at a great spot within the market. We already have hundreds of customers in the country, including many familiar brands such as KBS , Kakao Pay , Woowa Brothers , and many others across both traditional organizations and digital natives. In fact, Woowa Brothers have been users of MongoDB in Korea for some time and have now gone all in on our developer data platform for their international expansion into Southeast Asia. Our customer Nod Games is using MongoDB to transform the gaming industry by leading the move to pay-to-earn games using blockchain technology. Even with this success, we're still at the very early stages of a massive shift in technology, and we need to keep finding and researching our customers’ pain points to deliver them value. The Korean database market is getting bigger and bigger, and it shows enormous possibilities. MongoDB Korea is growing so fast that sales reps will have the opportunity to learn quickly and see the direct impact of their work. Hae Sung Kim , Strategic Account Director I joined MongoDB as an enterprise account executive and have been promoted to strategic account director. As an EAE, I benefited from the detailed and clear MongoDB sales methodology and enablement. MongoDB has a very passionate and strategic sales culture. There is a focus on finding the right person who can effectively deliver MongoDB’s value for the customer’s business. In addition, there is a culture of knowledge sharing across the entire sales ecosystem, so that you can take best practices from teammates and apply it within your own accounts. This culture helps strengthen sales capabilities by making it possible to establish strategies from a customer's business perspective. I also gathered enormously helpful tips from team sharing, delivered MongoDB’s value to numerous accounts, successfully completed various cases (including on premises, cloud, and ISV/OEM). I gained valuable experiences and recognition. At MongoDB, sales is not only about revenue. You work with various customer contacts within your accounts, such as developers, operations, and C-level stakeholders, with dedicated support from all internal functional departments. At MongoDB, you will have the opportunity to strengthen your sales capabilities and help a wide range of customers and industries. But more important and exciting is the communication and collaboration you will have with passionate global team members. White Moon , Field Marketing Manager I was first introduced to MongoDB about four years ago. At the time, it was still relatively new in Korea, but developers were very interested, and it was a promising and proven solution in the marketplace. When I joined, I was impressed by the diverse and inclusive organizational culture and how all employees supported one another. I joined as the first and only female employee, but I always felt that I was able to speak freely with other members of the team and that I would receive support whenever it was needed. As a company, MongoDB actively supports women through initiatives such as the MDBWomen affinity group, coaching and development for professional and career development, and holding celebrations for events like International Women’s Day. The global marketing team has also supported me by helping to ensure my region has everything it needs to strengthen MongoDB brand awareness and generate strong demand. I often connect with marketers in other regions to share best practices and learn from their experiences. Not only has this made me much more strategic, but it also gives me the opportunity to meet and become friends with people outside of my direct team. When working with the sales team, I want to be a representative partner of the Korean region and be a leader who oversees marketing in Korea. I'm not just an event planner; I'm trying to be the CMO of my region and a business partner to my regional sales team. Through local programs and account-based marketing activities, I can support driving new leads and accelerating deals. I’ve always seen myself as responsible for understanding when and why to do these programs, and how to ensure the leads make it through the sales funnel and become new customers. The MongoDB office space in Seoul. Jun Kim , Manager, Solutions Architecture I joined MongoDB when the Korea branch had just been started. To me, MongoDB’s document model and sharding capability were really attractive compared to other databases, and I was impressed by all of the technical features. I had worked for Oracle as a master sales consultant, and coming to MongoDB allowed me to gain exciting experiences in many different capacities, from meeting with developers and DBAs to C-levels. I started as a senior solutions architect and have since been promoted to a people management role. MongoDB is a very fast growing company, and I’ve seen my direct impact on the organization. It is exciting to be a part of scaling our team and MongoDB’s presence in Korea. I also feel that I’ve been developed and continue to develop through the support I receive from my peers and leadership. Our team in Korea is growing quickly, and we have a strong culture of collaborating with one another and benefiting from each other’s experiences. I am proud of what we have accomplished so far and look forward to our next phase of growth. Read about local customers BAEMIN and Nod Games, and find out what the media is saying about MongoDB in Digital Daily and TechM DataNet . Interested in making an impact and helping us scale MongoDB Korea? We have several open roles and would love for you to transform your career with us!