Enterprise Social Tech Company Helps Brands Build a Unified Platform for Engaging Customers Across all Channels
NEW YORK, NY and PALO ALTO, CA – September 24, 2015 – MongoDB, the database for giant ideas, today announced that Sprinklr, the world’s most complete enterprise social technology company, uses MongoDB to help solve big data challenges for global organizations in need of a unified platform to engage consumers across social channels.
Founded in 2009, Sprinklr was built on the premise that the rise of social would force brands to fundamentally reimagine the way they interact with customers across all touch points, from customer service to recruiting and marketing. Today, Sprinklr provides 40% of the Fortune 50 – and enterprises including Microsoft, Samsung, P&G, and McDonald’s – with a complete social platform that allows employees across the front office to collaborate and more effectively engage with customers using one centralized system.
“In the age of always-connected and empowered consumers, we’re building an entirely new class of enterprise software that was designed from the ground up to solve a challenge that no one has ever faced,” said Murali Swaminathan, EVP, Client Success and Engineering at Sprinklr. “We deal with petabytes of social data and operate at a global scale on behalf of the world’s most respected brands. Working with MongoDB, we’ve been able to consistently take on and overcome the new and highly complex engineering hurdles necessary to meet the rapidly evolving needs of our customers.”
According to Gartner, 89% of companies will compete primarily on the basis of customer experience by 2016. Sprinklr enables brands to manage those experiences across social channels and branded websites through a powerful ‘social operating system’ that integrates with an organization’s existing tech infrastructure and allows employees in traditionally siloed business units like marketing, customer care, and sales to engage with customers through unified data and workflows.
On behalf of Sprinklr and its 1,000+ clients, MongoDB stores social activity across more than 20 channels including Facebook posts, Tweets and YouTube uploads. MongoDB, strategically partners with Sprinklr to meet its unique needs. Sprinklr’s MongoDB deployment handles more than three million transactions per minute and has supported the company’s ability to seamlessly rollout at least one major functionality and 100+ features each month.
“Today’s complex big data problems require modern solutions,” said Dev Ittycheria, president and CEO, MongoDB. “By speeding up development and simplifying operations to ensure scale and performance that companies like Sprinklr demand, MongoDB delivers a sophisticated solution that addresses big data requirements while inspiring new ideas for applications major brands can’t live without.”
Sprinklr is the world’s most complete enterprise social technology, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points. Called “the most powerful technology in the market,” Sprinklr’s fully integrated social experience management software powers more than four billion social connections across 77 countries. Headquartered in New York City with more than 1,000 employees globally, Sprinklr is revolutionizing customer engagement for more than 1,000 of Fortune’s top enterprise brands, including IHG, Intel, Microsoft, Samsung, and Virgin America, and partners like Accenture, Havas, and Razorfish. For more information, visit sprinklr.com or tweet us at @sprinklr.
By offering the best of traditional databases as well as the flexibility, scale and performance today’s applications require, we let innovators deploy apps as big as they can possibly dream. From startups to enterprises, for the modern and the mission-critical, MongoDB is the database for giant ideas. For more information, visit www.mongodb.com.