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Get Started with MongoDB Support

Run smoothly with support that extends beyond break/fix. With enterprise-grade support from MongoDB, you get access to a technical support experience that is engaged, authoritative, and comprehensive.

Technical Support

Create and manage cases, escalate an issue, or read the Knowledge Base.


Community Support

A community forum for open-ended, opinion-based, or general questions about anything MongoDB related.

Subscriptions and add-ons

Atlas Support Plans & Pricing

All Atlas customers have access to free Basic support. For organizations who need faster SLAs and additional security features, we provide enterprise support plans.

enterprise_advanced_product family

Enterprise Advanced Support

All Enterprise Advanced subscriptions include access to support. Access experts 24/7 for proactive support to resolve issues, we provide new features, and build plans for growth.


Named Technical Services Engineer

Access a dedicated support contact who works with you on a regular cadence to gain familiarity with your environments and help define and drive your roadmap.


Extended Lifecycle Support

Receive ongoing technical support for a minor version of MongoDB after it reaches its End of Life (EOL) date, giving you peace of mind and the flexibility to upgrade to newer versions of the database at your own pace.


Support Policies

Read support policies incorporated into your software agreements with MongoDB.


Atlas Availability SLAs

View all Service Level Agreements for MongoDB Atlas products.


Trust Center

Learn more about how MongoDB manages security, privacy, and compliance for our customers.

For Giant Ideas

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