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MongoDB for Telecommunications

Drive innovation and capture customers’ imaginations in the telco industry with legacy modernization and the development of new digital services.
Accelerate modernization and drive down costs
Accelerate modernization and drive down costs
Today’s customers have an expectation of intuitive, always-on, seamless service that is a challenge for telcos to meet. Architectural complexity, with bolted-on solutions and legacy technology, prevents you from harnessing your data and having a true impact on network performance and reliability.Read Ebook
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Delivering modern, cost-effective solutions

Expanding and embracing AI in telecommunications

Embracing AI to reduce costs

AI adoption is growing at a break-neck speed, and automated decision-making can improve operational efficiency and reduce costs.Read the blog
Innovating at the edge with Verizon and AWS

Innovating at the edge with Verizon and AWS

5G is unlocking new opportunities for bold innovators in one sector after another. By using the power of 5G networks and pairing that with intelligent software, telcos are beginning to embrace the next generation of industry 4.0 across many use cases. Read the white paper
Mission-critical network reliability

Mission-critical network reliability

Flawless network performance and reliability demands a fully integrated, customer-centric approach to service delivery. Tackle this problem by expanding AI and machine learning, ensuring network security and optimization with a 99.995% uptime SLA.Learn more

Telecommunications data solutions

How communications service providers build a competitive advantage with MongoDB

Telco business agility

Accelerate operations and bring down costs by simplifying the way data is stored and analyzed. Get equipped to respond in real time to changing business conditions.


Mobile edge and IoT

Data volumes are surging at the mobile edge and public and private 5G networks as IoT adoption grows. Telecommunications operators choose MongoDB to keep up.


Customer data

With MongoDB’s flexible data model, it is easy to build and use rich customer profiles that are too complex for relational databases to handle.


Cloud native

Scale to millions of users anywhere on the planet. With a public cloud or a hybrid cloud approach, telecom services thrive with a cloud computing architecture.


Billing solutions

Manage rated event storage and bill distribution; take advantage of MongoDB’s speed, flexible deployment model, and advanced indexing capabilities.


Fraud prevention

Leverage AI/ML models to automatically flag (and prevent) suspicious activities without the need for manual intervention.

"MongoDB is a strategic database choice for Vodafone and we want more people to adopt it … Developers can say: ‘I’m going to build a new mobile app’, click a button and off you go."
Lloyd Woodroffe
Global Product Manager, Vodafone
Read the whole story
“MongoDB’s scalability puts us at ease. We know we can continue on our growth trajectory and that capacity won’t become an issue. That’s something we haven’t experienced with competing technologies.”
Carlos Carazo Cepedano
CTO IoT & Big Data at Telefónica Tech
“Our journey began when we installed MongoDB Community on a virtual machine at the edge of an AWS Wavelength zone and measured how fast it would take to send and receive data, compared to the existing network. And what we found in that race with over a thousand examples was a 47% improvement."
Robert Belson
Principal Engineer, Corporate Strategy, Verizon

Telecommunication modernization resources

Enabling open digital architecture
Enabling open digital architecture
Telcos are turning to open digital architectures to simplify IT operations in the increasingly complex telco industry. Launch new microservices in days rather than weeks or months by implementing TM Forum Open APIs with MongoDB.
Jump-Start Your Open APIs

Build a unified customer experience

Telco customer expectations for flawless service, speed, and availability are only growing.


Grow Telco scaling strategies

Modernize architectures that require time-consuming maintenance; free up developers for vital work.


Build an edge architecture

Build smarter applications. Hear one developer’s journey in managing and scaling edge applications.


Drive audience engagement

Capture audience attention with personalized recommendations and an excellent search experience.

MongoDB for Telecommunications

MongoDB for Telco

Do you have a specific question for our experts? What are you trying to build with your team? We’re here to help. Let’s get started.Contact Us

Telecommunications FAQs

The questions most telcos ask MongoDB
How is MongoDB being used in the telco industry today?

The telecommunications industry is one of MongoDB’s largest customer bases; we work with leading telcos worldwide, including AT&T, Vodafone, Verizon, Telefónica, TIM, and many more.

As MongoDB is a general purpose database, we are embedded in many different types of applications. One of the most common areas is business support system (BSS) modernization, where our billing solutions are ushering telcos through their digital transformation journeys.

MongoDB underpins 5G, mobile edge, AI/ML, and IoT solutions. Both Vodafone and Telefónica rely on MongoDB to scale their IoT ecosystem to hundreds of millions of devices.

Expand digital services with MongoDB
What’s the best database for telecommunications billing solutions?

Consolidation in the telecommunications industry has resulted in many mergers and acquisitions, with each business bringing its own systems and customers to be integrated.

This has driven many large telcos to modernize billing functions to embrace new architectures and data management approaches, including convergent billing. When done successfully, this can yield significant improvements in customer experience while at the same time reducing costs — critical in an increasingly competitive marketplace with compressed margins and rising customer expectations.

From CDR processing, to rated event storage, to billing distribution, MongoDB’s simplified approach to data management is enabling telcos to give customers a unified experience.

Read the decision maker’s guide to billing modernization
What are the most important B2B opportunities in 5G and mobile edge opportunities for telcos?

As partners in telco-adjacent industries work to streamline efficiencies in a cost-constrained future, many are turning to private 5G networks to optimize operations.

Modern industrial manufacturing processes are making greater use of connected IoT devices throughout the supply chain, from sensors on manufacturing equipment to mobile devices used by employees on the factory floor to connected vehicles transporting goods — all generating large amounts of data.

In the automotive industry, modern vehicles are more connected than ever. Today, almost all new models include embedded SIM cards that enable even more connected experiences. Additionally, parallel advances are being made to enable roadside infrastructure connectivity. Together, these advances will power increased data sharing between vehicles, and between vehicles and the surrounding environment (V2V2X).

Mobile edge computing in the real world
How does MongoDB differ from competing telecommunications databases?

In the telecommunications industry, there are two main groups of databases that compete with MongoDB.

One is traditional RDBMS; Oracle, or even the likes of MySQL, PostGres, etc. While telco developers have established skill sets in these technologies, they frequently modernize onto NoSQL technology. Why? Because the rigid structure of RDBMS inhibits innovation and growth. The schema must be changed for every new product or attribute of a customer that will be added, which slows down time to market, which is vital in a competitive industry. These technologies are also not built for the cloud. RDBMS architecture of active-passive is designed for a data center and does not provide the resilience and availability that is required for a 24/7 always-on service. For telcos and networks where downtime costs revenue, this is unacceptable.

The second is other cloud-available NoSQL databases services. The document or object model and always-on service is appealing, but many of these lack vital functionality. Some are merely key:value stores incapable of answering complex queries. With no secondary indexing capabilities, these services cannot serve multiple workloads performantly. It’s not uncommon to see telcos begin on these services, and then move to MongoDB when they realize their requirements are not being met by other databases.

Get started on MongoDB Atlas
How does MongoDB work with interoperability standards in the industry, like TM Forum Open APIs?

If you are speaking with anyone in the telco industry, TM Forum will be an organization with which they are familiar.

At a high level, TM Forum seeks to help both telco providers and the wider ecosystem with the digital transformation necessary to succeed in today’s changing industry. Members are able to collaborate to solve complex industry-wide challenges to help them to deploy new services and create technology breakthroughs to accelerate change.

MongoDB has done significant amounts of work with TM Forum over the past couple of years. Read our blog to learn why telcos implement TM Forum Open APIs with MongoDB.

Why Telcos implement TM Forum Open APIs with MongoDB
How can MongoDB be used for automation and service assurance in the telecommunications industry?

In the telecommunications industry, increased customer centricity is key to delivering an improved end user experience. The different parts of the business need to be more integrated in order to deliver this.

The future is automated. MongoDB helps telcos build automation across the business that is key to delivering real-time, self-serve capabilities while at the same time reducing cost and the scope for manual error.

Why now? A fully-integrated, customer-centric and data-driven approach to service delivery and assurance is needed in order to remain competitive. AI and machine learning are needed in order to identify correlations between disparate, diverse sources of data and to automate end to end network operations.

MongoDB helps organizations leverage AI and data science to gain network security, fraud mitigation, network optimization and better customer experiences. However, more than 50% of data scientists' time is spent wrangling data, while more than 80% of all essential data is unstructured.

The MongoDB Developer Data Platform is built on a battle-tested platform that enables telcos to run anywhere, allowing continuous uptime with advanced automation to ensure performance, no matter the scale. Our customers use elastic scalability to grow their platforms in line with the demands of the business.

Learn Four Ways Telcos Deliver Mission-Critical Network Performance and Reliability