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MongoDB Atlas
Support Plans & Pricing

Be confident building mission-critical workloads on MongoDB with access to experts and tooling to help you mitigate risk, resolve issues, and optimize for performance and costs.

What you will get

Every Atlas user has access to free, Basic support. For teams that need faster response times and additional security features, we have a plan for you.

SecurityDeveloperProEnterprisePlatinum
Granular database auditingAvailable as add-on for M10+Available as add-on for M10+Included for M10+Included for M10+
Encryption key managementAvailable as add-on for M10+Available as add-on for M10+Included for M10+Included for M10+
LDAP integrationAvailable as add-on for M10+Available as add-on for M10+Included for M10+Included for M10+


*Initial Response Goal values displayed are for Severity 1 level issues within our availability timeframes. Please see the full Support Policy for details.


Support & LearningDeveloperProEnterprisePlatinum
Platform and UI supportIncludedIncludedIncludedIncluded
End-to-end database supportIncludedIncludedIncludedIncluded
Initial Response Goals*8 hours2 hours30 minutes15 minutes
On-demand access to MongoDB UniversityIncludedIncludedIncludedIncluded
Additional Software & ToolsDeveloperProEnterprisePlatinum
Support for MongoDB CompassIncludedIncludedIncludedIncluded
MongoDB Connector for BIAvailable as add-on for M10+Available as add-on for M10+Included for M10+Included for M10+
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Named Technical Services Engineer

Access a dedicated engineer that is handpicked based on their skillset to partner with your team. They develop a deep familiarity with your environments, helping you define and drive your technical roadmap forward.
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