BLOGAnnounced at MongoDB.local NYC 2024: A recap of all announcements and updates — Learn more >

Customer Agreement

By signing an Order Form that references this Customer Agreement (this “Agreement”), or by downloading our Software for a free trial, you agree to this Agreement. You represent and warrant that you have the authority to agree to this Agreement on behalf of your organization.

1. Definitions. The following terms have the following meanings:

“Affiliate” means an organization that controls, is controlled by, or is under common control with, a party, where “control” means direct or indirect ownership of more than 50% of the voting interests of the organization.

“Confidential Information” means information a party designates as confidential or reasonably considers as confidential, and includes pricing information on an Order Form. “Confidential Information” excludes information that is (i) or becomes publicly available through no fault of the recipient, (ii) received from a third party without a duty of confidentiality, (iii) independently developed by the receiving party without breaching this Agreement; or (iv) rightfully known or lawfully in the possession of the receiving party prior to disclosure from the other party.

“Customer,” “you” and “your” means the organization that signs an Order Form or downloads the Software for a free trial.

“Deliverable” means an item or deliverable provided to you as a part of the Services, including any report.

“Documentation” means the instructions, specifications and information regarding the Software available at

“MongoDB,” “we” and “us” means the MongoDB company that signs an Order Form, or if you download our Software for a free trial, MongoDB, Inc.

“Order Form” means an ordering document signed by both parties for Subscriptions that refers to this Agreement.

“Server” means each unit of RAM as specified on an Order Form of: (a) a physical machine, dedicated server, or server blade, that stores data; or (b) an instance that stores data in a public or private cloud, where “cloud” includes any type of virtualized or containerized environment (e.g., simple operating systems, virtual machines, CGroups).

“Services” means the services included in your Subscription set forth in an Order Form.

“Software” means the MongoDB Enterprise database software, our Ops Manager, Compass and Business Intelligence Integration software and any other software included with a Subscription, including any generally available updates to such software, but excluding open source software components, each of which has its copyright notice and license included in the license file and Documentation.

“Subscription” means a subscription for our Software, Support, or Services set forth on an Order Form.

“Support” means support, if any, included in a Subscription.

2. Subscriptions.

(a) Generally. We will provide you with the Software, Support and Services included in the Subscription set forth on an Order Form. We will provide you with Support in accordance with the applicable support policy available on our website, currently available at While we may modify our support policy from time to time, we will not modify it in a way that materially and adversely affects your Subscription. Your Affiliates may purchase Subscriptions directly from us by signing an Order Form. You may also allow an Affiliate to use your Subscriptions as long as you are responsible for the Affiliate’s compliance with this Agreement.

(b) Free Evaluation and Development. MongoDB grants you a royalty-free, nontransferable (except to your Affiliates), and nonexclusive license to use and reproduce the Software in your internal environment for evaluation and development purposes. You will not use the Software for any other purpose, including testing, quality assurance or production purposes without purchasing an Enterprise Advanced Subscription. We provide the free trial of our Software on an “AS-IS” basis without any warranty.

(c) Enterprise Advanced Subscription. If you purchase an Enterprise Advanced Subscription, MongoDB grants you a nontransferable (except to your Affiliates) and nonexclusive license during the term of the Subscription to use and reproduce the Software in your internal environment for testing and quality assurance purposes and/or production purposes (as indicated on an Order Form) on the number of Servers set forth on the Order Form. If you purchase an Enterprise Advanced Subscription for testing and quality assurance purposes only, you will purchase an Enterprise Advanced Subscription for production purposes before moving your application into a production environment. If you purchase an Enterprise Advanced Subscription, you will cover each Server used by the application with an Enterprise Advanced Subscription.

3. Services. Services provided on a Subscription basis will be described in an Order Form. Customer will provide MongoDB with (a) reasonable assistance to facilitate scheduling and performance of Services; (b) information required to perform the Services; and (c) an engagement manager to help ensure effective delivery of the Services. Services and Deliverables are accepted when delivered unless otherwise set forth in an Order Form. We may engage qualified subcontractors to provide the Services, and are responsible for any subcontractor’s compliance with this Agreement. We grant you a royalty-free, perpetual, nontransferable (except to your Affiliates) and nonexclusive license to use and reproduce any Deliverables for your internal business purposes, except for training materials, which may only be used by the individual employees who attended the training session.

4. Your Responsibilities. As a condition to your use of the Software, you will not, and will not allow any third party to: (a) decompile, disassemble, translate, reverse engineer or otherwise attempt to derive source code from, any portion of the Software; (b) sell, sublicense, rent, lease, distribute, market, or commercialize the Software, your Subscription, or any Deliverables, provided you may use the Software in connection with an application available to your end customers as long as they cannot access the Software directly; (c) directly or indirectly circumvent or violate the technical restrictions of the Software; (d) remove any identification, proprietary, copyright or other notices in the Software or Documentation; (e) modify or create a derivative work of any portion of the Software; (f) publicly disseminate performance information about, or analysis of, the Software, including benchmarking test results, or your Subscription; (g) use the Software on more Servers than licensed on an Order Form, or use any Support included in any Subscription for an unsupported application; or (h) use our Ops Manager, Compass or Business Intelligence Integration software in connection with any application that is not covered by an Enterprise Advanced Subscription. You will comply with all applicable laws in connection with your use of Software, Deliverables, Services and your Subscriptions, including any applicable U.S. export regulations and anti-corruption laws.

5. Payment and Taxes. You will pay undisputed fees and reimburse any reasonable business expenses as set forth on and in accordance with an Order Form. Your payment for our Subscriptions is non-refundable and you may not cancel an Order Form except as stated in this Agreement. Our fees exclude and you will pay applicable taxes and similar charges, including sales, usage, excise and value added taxes. Nothing in this Agreement requires either party to pay any income taxes or similar charges of the other party. If applicable law requires you to withhold any amount from your payment, you will provide us with copies of documents related to your withholding upon our request.

6. Intellectual Property. Except for the licenses set forth in this Agreement, this Agreement does not transfer any right, title or interest in any intellectual property right of either party to the other. If you choose to provide us with suggestions, ideas for improvement, recommendations or other feedback, we may use your feedback without any restriction or payment.

7. Confidentiality. The receiving party will use the disclosing party’s Confidential Information only in connection with this Agreement and protect the disclosing party’s Confidential Information by using the same degree of care used to protect its own confidential information, but not less than a reasonable degree of care. The receiving party will limit disclosure of the disclosing party’s Confidential Information to its and its Affiliates’ directors, officers, employees and contractors bound to confidentiality obligations at least as protective as the confidentiality provisions in this Agreement and who have a need to know the Confidential Information. The receiving party will not disclose the disclosing party’s Confidential Information to any other third party without the consent of the disclosing party. The receiving party may disclose Confidential Information pursuant to a compulsory governmental process, provided that the receiving party, if legally permitted, promptly notifies the disclosing party, so that the disclosing party may seek to make such disclosure subject to a protective order or other appropriate remedy. Each party will return or destroy the other party’s Confidential Information upon written request from the other party. The confidentiality obligations in this Section remain in effect during the term and three years after termination of this Agreement, except for trade secrets, which survive termination of this Agreement indefinitely.

8. Warranties. MongoDB represents and warrants that: (i) the Software included in a Subscription will perform substantially in accordance with the Documentation, and (ii) it will perform Services and Support included in a Subscription in a diligent and workmanlike manner consistent with industry standards. Your exclusive remedy for MongoDB’s breach of warranty is to terminate any affected Subscription in accordance with Section 11 and receive a refund of any prepaid fees for an unused portion of your Subscription. Except as set forth in this Section, we provide Subscriptions, and any Services and Software included in your Subscription, on an “AS-IS” basis. To the fullest extent not prohibited by law, MongoDB disclaims and this Agreement excludes any implied or statutory warranty, including any warranty of title, non-infringement, merchantability or fitness for a particular purpose.

9. Limitation of Liability.

(a) Except as set forth in Section 9(b), neither party will be liable to the other for: (i) any incidental or consequential damages, including lost profits or business opportunities, or any special or punitive damages; or (ii) an amount that exceeds the aggregate amount paid or payable to MongoDB by Customer during the 12-month period before the event giving rise to the liability.

(b) Each party’s cumulative liability under Section 10 will not exceed the greater of: (i) $3,000,000; or (ii) the amount of five times the total fees payable to MongoDB by Customer in the 12-month period before the infringement claim. Nothing in this Agreement limits either party’s liability for the following: (I) gross negligence or intentional misconduct, (II) fraud or fraudulent misrepresentation, (III) death or personal injury caused by negligence, (IV) Customer’s payment obligation under Section 5, or (V) any liability which cannot legally be limited.

10. Indemnification.

(a) Customer Indemnification. If a third party asserts a claim against MongoDB alleging that software, content, or data used by Customer in connection with the Software or any Subscription, or provided to MongoDB in order for MongoDB to perform Services, infringes a third party’s intellectual property right (a “Claim Against Us”), Customer will defend MongoDB against the Claim Against Us at Customer’s expense, and indemnify MongoDB from any damages, reasonable legal fees and costs finally awarded against MongoDB to the extent resulting from the Claim Against Us or for amounts paid by MongoDB to settle the Claim Against Us. Customer will have no obligation to defend or indemnify MongoDB if the Claim Against Us is based on MongoDB’s unauthorized changes to Customer’s content, data or other information.

(b) MongoDB Indemnification. If a third party asserts a claim against Customer that the Software included in your Subscription infringes a third party’s intellectual property right or any Deliverable infringes a third party’s copyright (a “Claim Against You”), MongoDB will defend Customer against the Claim Against You at MongoDB’s expense and indemnify Customer from any damages, reasonable legal fees and costs finally awarded against Customer to the extent resulting from the Claim Against You or for amounts paid by Customer to settle the Claim Against You. MongoDB will not be obligated to defend or indemnify Customer if the Claim Against You is based on: (i) combination of the Software with other software, content, data or business process not contemplated by Documentation; (ii) use of any older release of the Software when use of a newer version would have avoided the alleged or actual infringement; (iii) any modification of the Software made by anyone other than MongoDB; or (iv) MongoDB's compliance with any materials, designs, specifications or instructions provided by Customer.

(c) Infringement Remedies. In addition to MongoDB’s indemnity obligations, if the Software or any Deliverable becomes, or in MongoDB’s opinion is likely to become, the subject of an infringement claim, MongoDB may at its option and expense and as Customer’s sole and exclusive remedy: (i) procure for Customer the right to make continued use of the Software or Deliverable; (ii) replace or modify the Software or Deliverable so that it becomes non-infringing; or (iii) terminate Customer’s license to the Software or Deliverable and refund a prorated portion of the prepaid but unused fees paid for the applicable Subscriptions.

(d) Indemnification Procedures. Each party will provide the other with prompt notice of any claim. A party’s failure to provide prompt notice to the other party relieves the party of its obligation to defend and indemnify the other party only to the extent that the failure to provide notice materially harms the party’s ability to defend the claim. The indemnifying party will have sole control of the defense of the claim, including any settlement. The indemnified party will provide the indemnifying party with reasonable cooperation in connection with the defense of the claim, and may participate in the defense at its own expense. This Section 10 sets forth each party’s exclusive remedy for any third party infringement claim.

11. Term and Termination. This Agreement starts on the date that the parties sign an Order Form, or you download our Software for a free trial, and continues until either party terminates this Agreement in accordance with this Agreement. If all Order Forms under this Agreement have expired or been terminated, either party may terminate this Agreement for convenience by providing 30 days’ prior written notice. Neither party may terminate an Order Form for convenience. If a party fails to cure a material breach of this Agreement within 30 days after receipt of written notice of the breach, the other party may terminate any affected Order Form. Upon termination of this Agreement, you will remove the Software from all Servers. Provisions intended by their nature to survive termination of this Agreement survive termination. During the term of this Agreement and one year following termination, we may inspect your records relating to your use of the Software or Services for the purposes of verifying compliance with this Agreement.

12. General. Notices under this Agreement will be in writing and effective on the delivery date. The parties will deliver notices by personal delivery or courier to the address of the other party set forth on the Order Form. For customers located in North, Central or South America, or Japan, New York law governs this Agreement, excluding any applicable conflict of laws rules or principles, and the parties agree to the exclusive jurisdiction of the courts in New York, New York. For customers located elsewhere, the law of England and Wales governs this Agreement, and the parties agree to the exclusive jurisdiction of the courts in London, England. This Agreement does not create a partnership, agency relationship, or joint venture between the parties. The United Nations Convention for the International Sale of Goods does not apply to this Agreement. Unless you tell us otherwise in writing, we may refer to our relationship with you as a customer. Any assignment of this Agreement by you without our prior written consent will be null and void, except an assignment to an Affiliate or in connection with a merger or sale of all or substantially all of your assets or stock, provided that you may not transfer this Agreement to an Affiliate that is a competitor of ours without our prior written consent. If any provision of this Agreement is unenforceable, that provision will be modified to render it enforceable to the extent possible to effect the parties’ intention and the remaining provisions will not be affected. The parties may amend this Agreement only in a written amendment signed by both parties. This Agreement, any addenda or exhibits, and any Order Form comprise the parties’ entire agreement relating to the subject matter of this Agreement, and any reference to or use of a purchase order is for convenience, and any terms that govern the purchase order are of no effect. Customer’s purchase of any Subscription is not contingent on, and Customer has not relied on, the delivery of any future functionality, regardless of any communication about our products. Neither party will be liable for failures or delays in performance due to causes beyond its reasonable control.