MongoDB Subprocessors

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Cloud Providers

MongoDB may engage the following entities to process personal data that you include in your use of MongoDB’s Cloud Services:

Third-Party Entity Description of Processing Data Types
Amazon Web Services, Inc. Cloud Provider MongoDB Atlas runs on top of AWS, GCP, and Microsoft Azure. These cloud providers host the personal data you store in the Cloud Services.
Google Inc. Cloud Provider
Microsoft Corp. Cloud Provider

Other Third-Party Subprocessors

To provide support and perform other service functions, we may also engage the following entities to process personal data on your behalf:

Third-Party Entity Description of Processing Data Types Headquartered Location
Okta, Inc. Authentication Services Okta receives and stores basic information in the course of authenticating you into the service via federated single sign in (e.g, first and last name, business contact info, email). San Francisco, CA
Twilio Inc. 2FA and SMS Alerts If you turn on two-factor authentication or SMS alerts, Twilio receives basic info to provide you authentication codes and text alerts (e.g., phone number). San Francisco, CA
Salesforce.com, Inc. Support Portal If you engage in support within the Salesforce portal, Salesforce receives basic info related to your case and subscription (e.g., name, email, phone number, company, country, Atlas ID).

If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Salesforce.
San Francisco, CA
Intercom R&D Unlimited Co. Chat Support If you initiate a chat in the Atlas UI chatbot, Intercom receives basic info related to your case (e.g., name, email, phone number, company, country, Atlas ID).

If you include other personal data in your support chats (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Intercom.
San Francisco, CA
Talkdesk, Inc. Voice Support If you engage in telephone support, Talkdesk receives basic contact info (e.g., name, phone number). San Francisco, CA
Google Inc. Email Support If you engage in email support via Gmail, Google receives basic contact info (e.g., name, email address).

If you include other personal data in your support emails (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Google.
Mountain View, CA
Box, Inc. File Sharing for Remote Consulting Services If you choose to share files with us during the delivery of remote Consulting Services, Box receives basic contact info as well as any personal data included in those files. Redwood City, CA
Coveo Software Corp. Support Search Functionality Coveo is a federated search engine that allows you to search for basic support info as well as your historical and active support tickets. If you engage in support within the Salesforce portal, those support tickets would be integrated into Coveo.

If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Coveo.
Quebec City, Canada
Fastly, Inc. Content Delivery Network for Support If you engage in support within the Salesforce portal, information transmitted to and from MongoDB will be transmitted through Fastly’s servers.

If you include other personal data in your support tickets (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Fastly.
San Francisco, CA
Stripe Inc. Payment Processor Stripe receives billing information, such as your name, credit card details, and address, if you pay for MongoDB services by credit card. San Francisco, CA
New Relic Application Performance Analytics Services New Relic may temporarily collect customers’ IP addresses in the course of performing analytics services. San Francisco, CA

Affiliates

MongoDB may engage one or more of our Affiliates to provide support and perform other service functions:

Affiliate Entity Location
MongoDB, Inc. United States
MongoDB Ltd. Ireland
MongoDB Canada, Inc. Canada
MongoDB Australia Pty Ltd. Australia
MongoDB Israel Inc. Israel
MongoDB France SARL France
MongoDB Software India Private Limited India
MongoDB Italy S.R.L Italy
MongoDB España, S.L. Spain
MongoDB Argentina SRL Argentina

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