MongoDB Launches Sales Academy
February 3, 2021 | Updated: September 23, 2022
We’re thrilled to announce our inaugural MongoDB Sales Academy! This program will prepare emerging professionals with the training and experience they need to jumpstart a career in sales. We’re looking for recent college graduates with an interest in technology to join our rapidly growing sales team.
“The creation of a program designed to develop recent college graduates into sales professionals is a natural extension of MongoDB’s culture of talent development. We have best in breed sales enablement and onboarding programs, and a “BDR to CRO” program focused on accelerating sales careers. We have an opportunity to bring these world-class training programs to those who are starting their careers, and to turn emerging professionals into future leaders at MongoDB.” - Meghan Gill, VP Sales Operations & SDR
The Sales Academy will be a full time, paid 12-week training program based in Austin, TX. It will focus on training and developing future MongoDB Sales Development Representatives as, upon completion, these recent college graduates will move into a full time SDR position. Those who are part of the Sales Academy will have direct one-on-one support from their sales mentors, MongoDB’s leadership team, the Campus Team, and each other. These New Grads will complete a best-in-class training program, which includes both technical concepts and sales processes. Through regular coaching and professional development training, our Sales Academy New Grads will graduate from the program and become full-time members of the Sales team at MongoDB.
“Life at MongoDB is ever-evolving and a great start for anyone looking to take their career to the next level. You can expect to constantly learn new things about technology and your customers, work alongside some of the best sales professionals in the industry, and to be on the forefront of innovation. If you want to understand technology like never before, work with customers modernizing today’s world, and get consistent feedback from peers and leadership, this is the right place for you.” - Maya Monico, SDR Manager
This isn’t the first time that MongoDB has hired students into our sales organization. Hannah Branfman was part of our SDR Internship program and, upon graduating from her school, joined us full-time. When asked about what sales at MongoDB is like, Hannah says:
“If you have ambition, are coachable and have a strong desire to learn, MongoDB will be a great fit for you. You have to be willing to make mistakes and remain naturally curious — don’t stop asking questions! If you have the perseverance to not only get here, but to then set the bar high for yourself and surpass it, you will fit in great. Get ready to make an impact!” - Hannah Branfman, SDR
We’re eager to find recent college graduates who are ambitious and excited to learn. If you’re interested in kickstarting your sales career at MongoDB in our Austin office, this could be the perfect fit for you! The job post is now up and we look forward to reviewing your application and getting to know you!
MongoDB’s Customer Success Team Is Growing: Meet Members from Our EMEA Team
MongoDB is the perfect home for anybody looking to join a dynamic, fast-paced, and rapidly growing technology company that’s blazing a trail in the database market. And because we’re onboarding new customers constantly — from massive household brands to the newest startup — we need amazing people to set them up for success from day one. Customer Success (CS) is one team that does just that. MongoDB currently is looking for talented people worldwide to be part of a team that delivers next-generation solutions for driving digital transformation with a diverse roster of clients. Want interview tips for our Customer Success roles? Read this blog. As MongoDB’s frontline resource, you’ll share the journey with each customer from initial onboarding all the way through each phase of the customer’s plan, developing strong and lasting partnerships along the way. Members from our EMEA-based CS team give their take on what to expect while working at MongoDB. Diverse Backgrounds Are More Than Welcome The Customer Success team is composed of creative teammates from a wide variety of backgrounds. As an inclusive community that values your ideas and embraces differences, the CS team believes all backgrounds and experiences can provide value to the role and the customers we serve. Despite this diversity, team members all share two core characteristics: a shared passion for innovation and technology, and a zest for connecting with people. Giuliana Alderisi , a Customer Success Specialist at MongoDB who oversees the Italian, Spanish, and Nordics region, speaks to the diversity of experiences across the CS team. “Our background as Customer Success Specialists are really heterogeneous,” she says. “I’m a computer engineer, but I know teammates who come from very different backgrounds, such as economics, sales development, and marketing, just to name a few. Of course, to increase the level of support we provide to customers, we also come from different countries and speak different languages. I always enjoy the ability to look at things from a different perspective. So, needless to say, I love our coffee breaks where we share our experiences.” One of those teammates she enjoys meeting with is Lucia Fabrizio , a Customer Success Manager covering the Enterprise Italian market. “After spending some years in sales and enablement roles, I found myself eager to start a new challenge, and I really wanted to better understand what happens after the sale is closed,” Lucia says. “I knew I enjoyed inspiring and educating others, as well as guiding them as they solved problems and tackled new opportunities, but I was unsure what my next career move could be. Then I came across MongoDB’s Customer Success Manager role, and it ticked all the boxes. I would describe myself as an introvert, which doesn’t mean I am shy. I simply enjoy listening and using my genuine curiosity to dive deeply into any situation and then act strategically. I’ve learned that this is a great quality for Customer Success Managers.” What You Do Matters The opportunities for discovery and growth are seemingly boundless for MongoDB’s CSMs. “The team is incredibly skilled and inclusive,” says Giuliana. “It is rare that I spend a day without learning something new from my team members.” So far for Giuliana, this has included everything from pipeline generation and work on expansions to improving soft skills and stakeholder management. And according to Giuliana, building together within the MongoDB community is an immensely enjoyable process. “We all know each of us has different talents and different skills, so collaboration is not just essential — it is promoted. We brainstorm together and openly share the ideas we have to make our customers successful,” she says. “MongoDB is big, so sometimes it might be difficult to identify the right person or department you should reach out to get the task done. However, everyone at MongoDB is super friendly, and in a matter of minutes, you’ll find the answer you’re looking for.” Part of the golden learning opportunities for those on the CS team is the chance to familiarize yourself with the full range of exciting products at the company’s disposal. You’ll have the freedom to explore the many facets of MongoDB, gain an understanding of how the products work, and collaborate with a variety of talented individuals. “We work with a lot of different customers and industries,” Guiliana says. “We’re specialized in driving them to success while they use MongoDB products, no matter who is the final user. This also means we are product-certified and get to know the major MongoDB products so we can properly help our customers.” MongoDB does everything it can to provide team members with the tools, resources, and training needed to hit the ground running. We have a dedicated Customer Success boot camp that runs in parallel to our Sales boot camp, helping the team prepare to work with customers, including onboarding. In addition, the CS team has put together product certifications that focus on role-playing so members can practice working with customers. For those intimidated by high-level tech, the CS team is always surrounded by world-class experts who are giving of their time and eager to bring members up to speed on all of MongoDB’s latest offerings. This includes partnering with the Product team to receive additional training, particularly for new products and tools. Being Our Customers' Voice and Advocate In the CS role, you don’t just get to know the emerging and cutting-edge products; you also cultivate lasting relationships with your customers. This includes everything from brainstorming creative ways for customers to adopt new features to ensuring their business is set up for scale, continuity, and sustainability. And because the CS team partners with a range of people in various job roles and companies, the top skills needed to successfully drive these relationships are: Technical acumen and interest in our technology Curiosity and eagerness to learn continuously Empathy for our customers “The base of MongoDB’s Customer Success program — at least how I think of it — is moving from a ‘vendor-customer’ relationship to an actual partnership with our customers,” says Lucia. “This is because we understand the importance of being our customers’ advocate, not only supporting them through pain points but by listening first and bringing their voice to our internal teams. When I meet with customers, I tell them to think of me as an ‘orchestra director’ who’s bringing all the relevant MongoDB personas together to support them through each phase of their plan and create new goals together.” A Strong Culture Built on Core Values Both Lucia and Giuliana speak glowingly about the culture at MongoDB. As Guiliana explains, the team is encouraged to work together on brainstorming sessions and lightning talks to compare notes and share their knowledge with their peers. “We’re also asked to take the time to explore new initiatives to help the CS program grow and find new ways to help our customers,” Giuliana adds. “This was already great before COVID-19 and became even more important when the pandemic affected our lives.” Giuliana also appreciates MongoDB’s benefit offerings such as the Emergency Care Leave, which helped to ensure parents would not feel guilty taking care of their children during the height of the pandemic. As a matter of fact, she adds, “None of the customer-focused or new-hire programs, trainings, or onboardings stopped; MongoDB simply adapted and pivoted with a great effort of creativity and relentlessness.” Lucia has some parting wisdom for those hoping to join the team : “Be comfortable challenging the norm and bringing your own perspective” she says. “You are the CEO of your portfolio, but it is essential to 'build together’ across the multitude of cross-functional teams here.” Interested in pursuing a Customer Engineering career at MongoDB? We have several open roles on our team and would love for you to build your career with us!
Dissecting Open Banking with MongoDB: Technical Challenges and Solutions
Thank you to Ainhoa Múgica for her contributions to this post. Unleashing a disruptive wave in the banking industry, open banking (or open finance), as the term indicates, has compelled financial institutions (banks, insurers, fintechs, corporates, and even government bodies) to embrace a new era of transparency, collaboration, and innovation. This paradigm shift requires banks to openly share customer data with third-party providers (TPPs), driving enhanced customer experiences and fostering the development of innovative fintech solutions by combining ‘best-of-breed’ products and services. As of 2020, 24.7 million individuals worldwide used open banking services, a number that is forecast to reach 132.2 million by 2024. This rising trend fuels competition, spurs innovation, and fosters partnerships between traditional banks and agile fintech companies. In this transformative landscape, MongoDB, a leading developer data platform, plays a vital role in supporting open banking by providing a secure, scalable, and flexible infrastructure for managing and protecting shared customer data. By harnessing the power of MongoDB's technology, financial institutions can lower costs, improve customer experiences, and mitigate the potential risks associated with the widespread sharing of customer data through strict regulatory compliance. Figure 1: An Example Open Banking Architecture The essence of open banking/finance is about leveraging common data exchange protocols to share financial data and services with 3rd parties. In this blog, we will dive into the technical challenges and solutions of open banking from a data and data services perspective and explore how MongoDB empowers financial institutions to overcome these obstacles and unlock the full potential of this open ecosystem. Dynamic environments and standards As open banking standards continue to evolve, financial institutions must remain adaptable to meet changing regulations and industry demands. Traditional relational databases often struggle to keep pace with the dynamic requirements of open banking due to their rigid schemas that are difficult to change and manage over time. In countries without standardized open banking frameworks, banks and third-party providers face the challenge of developing multiple versions of APIs to integrate with different institutions, creating complexity and hindering interoperability. Fortunately, open banking standards or guidelines (eg. Europe, Singapore, Indonesia, Hong Kong, Australia, etc) have generally required or recommended that the open APIs be RESTful and support JSON data format, which creates a basis for common data exchange. MongoDB addresses these challenges by offering a flexible developer data platform that natively supports JSON data format, simplifies data modeling, and enables flexible schema changes for developers. With features like the MongoDB Data API and GraphQL API , developers can reduce development and maintenance efforts by easily exposing data in a low-code manner. The Stable API feature ensures compatibility during database upgrades, preventing code breaks and providing a seamless transition. Additionally, MongoDB provides productivity-boosting features like full-text search , data visualization , data federation , mobile database synchronization , and other app services enabling developers to accelerate time-to-market. With MongoDB's capabilities, financial institutions and third-party providers can navigate the changing open banking landscape more effectively, foster collaboration, and deliver innovative solutions to customers. An example of a client who leverages MongoDB’s native JSON data management and flexibility is Natwest. Natwest is a major retail and commercial bank in the United Kingdom based in London, England. The bank has moved from zero to 900 million API calls per month within years, as open banking uptake grows and is expected to grow 10 times in coming years. At a MongoDB event on 15 Nov 2022, Jonathan Haggarty, Natwest’s Head of “Bank of APIs” Technology – an API ecosystem that brings the retail bank’s services to partners – shared in his presentation titled Driving Customer Value using API Data that Natwest’s growing API ecosystem lets it “push a bunch of JSON data into MongoDB [which makes it] “easy to go from simple to quite complex information" and also makes it easier to obfuscate user details through data masking for customer privacy. Natwest is enabled to surface customer data insights for partners via its API ecosystem, for example “where customers are on the e-commerce spectrum”, the “best time [for retailers] to push discounts” as well insights on “most valuable customers” – with data being used for problem-solving; analytics and insight; and reporting. Performance In the dynamic landscape of open banking, meeting the unpredictable demands for performance, scalability, and availability is crucial. The efficiency of applications and the overall customer experience heavily rely on the responsiveness of APIs. However, building an open banking platform becomes intricate when accommodating third-party providers with undisclosed business and technical requirements. Without careful management, this can lead to unforeseen performance issues and increased costs. Open banking demands high performance of the APIs under all kinds of workload volumes. OBIE recommends an average TTLB (time to last byte) of 750 ms per endpoint response for all payment invitations (except file payments) and account information APIs. Compliance with regulatory service level agreements (SLAs) in certain jurisdictions further adds to the complexity. Legacy architectures and databases often struggle to meet these demanding criteria, necessitating extensive changes to ensure scalability and optimal performance. That's where MongoDB comes into play. MongoDB is purpose-built to deliver exceptional performance with its WiredTiger storage engine and its compression capabilities. Additionally, MongoDB Atlas improves the performance following its intelligent index and schema suggestions, automatic data tiering, and workload isolation for analytics. One prime illustration of its capabilities is demonstrated by Temenos, a renowned financial services application provider, achieving remarkable transaction volume processing performance and efficiency by leveraging MongoDB Atlas. They recently ran a benchmark with MongoDB Atlas and Microsoft Azure and successfully processed an astounding 200 million embedded finance loans and 100 million retail accounts at a record-breaking 150,000 transactions per second . This showcases the power and scalability of MongoDB with unparalleled performance to empower financial institutions to effectively tackle the challenges posed by open banking. MongoDB ensures outstanding performance, scalability, and availability to meet the ever-evolving demands of the industry. Scalability Building a platform to serve TPPs, who may not disclose their business usages and technical/performance requirements, can introduce unpredictable performance and cost issues if not managed carefully. For instance, a bank in Singapore faced an issue where their Open APIs experienced peak loads and crashes every Wednesday. After investigation, they discovered that one of the TPPs ran a promotional campaign every Wednesday, resulting in a surge of API calls that overwhelmed the bank's infrastructure. A scalable solution that can perform under unpredictable workloads is critical, besides meeting the performance requirements of a certain known volume of transactions. MongoDB's flexible architecture and scalability features address these concerns effectively. With its distributed document-based data model, MongoDB allows for seamless scaling both vertically and horizontally. By leveraging sharding , data can be distributed across multiple nodes, ensuring efficient resource utilization and enabling the system to handle high transaction volumes without compromising performance. MongoDB's auto-sharding capability enables dynamic scaling as the workload grows, providing financial institutions with the flexibility to adapt to changing demands and ensuring a smooth and scalable open banking infrastructure. Availability In the realm of open banking, availability becomes a critical challenge. With increased reliance on banking services by third-party providers (TPPs), ensuring consistent availability becomes more complex. Previously, banks could bring down certain services during off-peak hours for maintenance. However, with TPPs offering 24x7 experiences, any downtime is unacceptable. This places greater pressure on banks to maintain constant availability for Open API services, even during planned maintenance windows or unforeseen events. MongoDB Atlas, the fully managed global cloud database service, addresses these availability challenges effectively. With its multi-node cluster and multi-cloud DBaaS capabilities, MongoDB Atlas ensures high availability and fault tolerance. It offers the flexibility to run on multiple leading cloud providers, allowing banks to minimize concentration risk and achieve higher availability through a distributed cluster across different cloud platforms. The robust replication and failover mechanisms provided by MongoDB Atlas guarantee uninterrupted service and enable financial institutions to provide reliable and always-available open banking APIs to their customers and TPPs. Security and privacy Data security and consent management are paramount concerns for banks participating in open banking. The exposure of authentication and authorization mechanisms to third-party providers raises security concerns and introduces technical complexities regarding data protection. Banks require fine-grained access control and encryption mechanisms to safeguard shared data, including managing data-sharing consent at a granular level. Furthermore, banks must navigate the landscape of data privacy laws like the General Data Protection Regulation (GDPR), which impose strict requirements distinct from traditional banking regulations. MongoDB offers a range of solutions to address these security and privacy challenges effectively. Queryable Encryption provides a mechanism for managing encrypted data within MongoDB, ensuring sensitive information remains secure even when shared with third-party providers. MongoDB's comprehensive encryption features cover data-at-rest and data-in-transit, protecting data throughout its lifecycle. MongoDB's flexible schema allows financial institutions to capture diverse data requirements for managing data sharing consent and unify user consent from different countries into a single data store, simplifying compliance with complex data privacy laws. Additionally, MongoDB's geo-sharding capabilities enable compliance with data residency laws by ensuring relevant data and consent information remain in the closest cloud data center while providing optimal response times for accessing data. To enhance data privacy further, MongoDB offers field-level encryption techniques, enabling symmetric encryption at the field level to protect sensitive data (e.g., personally identifiable information) even when shared with TPPs. The random encryption of fields adds an additional layer of security and enables query operations on the encrypted data. MongoDB's Queryable Encryption technique further strengthens security and defends against cryptanalysis, ensuring that customer data remains protected and confidential within the open banking ecosystem. Activity monitoring With numerous APIs offered by banks in the open banking ecosystem, activity monitoring and troubleshooting become critical aspects of maintaining a robust and secure infrastructure. MongoDB simplifies activity monitoring through its monitoring tools and auditing capabilities. Administrators and users can track system activity at a granular level, monitoring database system and application events. MongoDB Atlas has Administration APIs , which one can use to programmatically manage the Atlas service. For example, one can use the Atlas Administration API to create database deployments, add users to those deployments, monitor those deployments, and more. These APIs can help with the automation of CI/CD pipelines as well as monitoring the activities on the data platform enabling developers and administrators to be freed of this mundane effort and focus on generating more business value. Performance monitoring tools, including the performance advisor, help gauge and optimize system performance, ensuring that APIs deliver exceptional user experiences. Figure 2: Activity Monitoring on MongoDB Atlas MongoDB Atlas Charts , an integrated feature of MongoDB Atlas, offers analytics and visualization capabilities. Financial institutions can create business intelligence dashboards using MongoDB Atlas Charts. This eliminates the need for expensive licensing associated with traditional business intelligence tools, making it cost-effective as more TPPs utilize the APIs. With MongoDB Atlas Charts, financial institutions can offer comprehensive business telemetry data to TPPs, such as the number of insurance quotations, policy transactions, API call volumes, and performance metrics. These insights empower financial institutions to make data-driven decisions, improve operational efficiency, and optimize the customer experience in the open banking ecosystem. Figure 3: Atlas Charts Sample Dashboard Real-Timeliness Open banking introduces new challenges for financial institutions as they strive to serve and scale amidst unpredictable workloads from TPPs. While static content poses fewer difficulties, APIs requiring real-time updates or continuous streaming, such as dynamic account balances or ESG-adjusted credit scores, demand capabilities for near-real-time data delivery. To enable applications to immediately react to real-time changes or changes as they occur, organizations can leverage MongoDB Change Streams that are based on its aggregation framework to react to data changes in a single collection, a database, or even an entire deployment. This capability further enhances MongoDB’s real-time data and event processing and analytics capabilities. MongoDB offers multiple mechanisms to support data streaming, including a Kafka connector for event-driven architecture and a Spark connector for streaming with Spark. These solutions empower financial institutions to meet the real-time data needs of their open banking partners effectively, enabling seamless integration and real-time data delivery for enhanced customer experiences. Conclusion MongoDB's technical capabilities position it as a key enabler for financial institutions embarking on their open banking journey. From managing dynamic environments and accommodating unpredictable workloads to ensuring scalability, availability, security, and privacy, MongoDB provides a comprehensive set of tools and features to address the challenges of open banking effectively. With MongoDB as the underlying infrastructure, financial institutions can navigate the ever-evolving open banking landscape with confidence, delivering innovative solutions, and driving the future of banking. Embracing MongoDB empowers financial institutions to unlock the full potential of open banking and provide exceptional customer experiences in this era of collaboration and digital transformation. If you would like to learn more about how you can leverage MongoDB for your open banking infrastructure, take a look at the below resources: Open banking panel discussion: future-proof your bank in a world of changing data and API standards with MongoDB, Celent, Icon Solutions, and AWS How a data mesh facilitates open banking Financial services hub