Over the past few years, we’ve heard from many users that they love our Community Edition, and wish there was a simple way to buy support for it. Now there is.
We’re pleased to announce the availability of Production Support for MongoDB, making it easier for you to get expert guidance from the same team that builds MongoDB. Our Production Support offering is now available as a standalone service -- separate from our MongoDB Enterprise software. This means that Community Edition users now have access to our world-class team of support engineers.
Here’s what you get with Production Support:
- 24 x 7 x 365 access to world-class support
- 2-Hour SLA for urgent, blocking issues
- Proactive and consultative advice from our support engineers
When you purchase Production Support, our global support organization becomes an extension of your team, available to guide you through every stage of the application lifecycle. You’ll rest easy knowing that should you have a critical database issue, you won’t need to solve it alone. Our support engineers will be by your side, helping you run your app running smoothly.
Even better, Production Support goes beyond the typical “break/fix” scenario. Our highly-experienced support team offers consultative, proactive assistance on topics ranging from schema design, index optimization, performance testing and scaling out. We support thousands of MongoDB systems with simple and complex deployment topologies. We can help ensure that you are following best practices and getting the best possible performance from MongoDB.
When you log a ticket with MongoDB Production Support, you can expect a response from someone with deep expertise. Many of our Technical Services Engineers have 10+ years of experience in IT. All complete intensive MongoDB training before answering tickets. Our customers are consistently impressed by the depth and breadth of knowledge across the team.
If you love the Community Edition and want support, your wait is over. Now you can access the same high quality support that our Enterprise customers have enjoyed for years. Contact us to learn more.