Event
{Event}  MongoDB is going on a world tour! Gather your team and head to your nearest MongoDB.local. Learn more >

Get Started with MongoDB Support

Run smoothly with support that extends beyond break/fix. With enterprise-grade support from MongoDB, you get access to a technical support experience that is engaged, authoritative, and comprehensive.
general_features_support

Technical Support

Create and manage cases, escalate an issue, or read the Knowledge Base.

general_content_community

Community Support

A community forum for open-ended, opinion-based, or general questions about anything MongoDB related.

Subscriptions and add-ons
atlas_usage_based_pricing

Atlas Support Plans & Pricing

All Atlas customers have access to free Basic support. For organizations who need faster SLAs and additional security features, we provide enterprise support plans.

enterprise_advanced_product family

Enterprise Advanced Support

All Enterprise Advanced subscriptions include access to support. Access experts 24/7 for proactive support to resolve issues, we provide new features, and build plans for growth.

general_content_expertise

Named Technical Services Engineer

Access a dedicated support contact who works with you on a regular cadence to gain familiarity with your environments and help define and drive your roadmap.

mdb_live_migration

Extended Lifecycle Support

Receive ongoing technical support for a minor version of MongoDB after it reaches its End of Life (EOL) date, giving you peace of mind and the flexibility to upgrade to newer versions of the database at your own pace.

References
general_content_white_paper

Support Policies

Read support policies incorporated into your software agreements with MongoDB.

general_action_audit

Atlas Availability SLAs

View all Service Level Agreements for MongoDB Atlas products.

general_security_default

Trust Center

Learn more about how MongoDB manages security, privacy, and compliance for our customers.

Get started with Atlas today

Get started in seconds. Our free clusters come with 512MB of storage so you can play around and get oriented with our platform.

Start Free
example