Customer Success
Customer Success at MongoDB
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How we help
Go live faster
To make sure you get off to a great start, we’ll provide tools, resources, and best practices from setup through implementation.
Stay on track
To ensure your deployment continues to meet your goals, we’ll proactively monitor your health and capacity to keep you moving with fewer surprises.
Reach your goals
The more you leverage MongoDB, the more business value you receive. We’ll help you resolve roadblocks, optimize performance, and drive your desired outcomes.
Streamline your MongoDB deployment
Phase 1: Plan
It starts with a vision of how you’ll leverage MongoDB to build faster and achieve business goals. In Phase 1 you'll define a roadmap, align with stakeholders, articulate desired outcomes, and determine mission-critical requirements.
Phase 2: Build
You won't’ have to go it alone. We’ll guide you through setup, prototyping, and testing — accounting for your unique organizational requirements, including configuring, testing, or setting up alerts. We’ll ensure you get maximum value.
Phase 3: Launch
Prior to launch, you’ll create a staging environment, debug, and ensure the team is ready to manage production. We'll share enablement materials to help your team leverage our platform and work with data in new, differentiating ways.
Phase 4: Run
Once you’re developing with MongoDB, we’ll help you maximize performance and unlock innovation. We’ll make sure you’re achieving your desired outcomes while your team is moving faster by 3X to 5X, accelerating time-to-value.
Phase 5: Optimize
There’s always room for improvement. We’ll ensure your solution is tuned to scale and evolve with your needs. It's all about making sure you’re addressing the right challenges with the right solutions — from start to success.
“The MongoDB Customer Success team has offered everything we needed. We have support, workshops, and the personal contact with the professionals is the best. Our relationship from the first meeting has been mutually beneficial with an entire team backing us up.”
Featured Resources
The quick guide to customer success
