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Compass

Submit Feedback

Questions, concerns or feedback on MongoDB Compass are appreciated.

Enterprise Support

If you have an enterprise or professional MongoDB subscription, you can submit a ticket to the Commercial Support JIRA for direct feedback and support.

Submit a Bug Report

To report a bug, submit a ticket to the MongoDB Compass JIRA.

Procedure

1

Click Create in the top navigation bar in JIRA to open the ticket creation dialog

2

Set the Issue Type to Bug

3

Provide a Summary of the issue

4

Set the Component to Compass

5

Use the Affected Version/s to list the version(s) of Compass in which the issue occurs

6

Use the Environment field to describe the operating system(s) in which the issue occurs

7

Use the Description to list the exact steps needed to reproduce the issue

8

Use the Attachment to upload screenshot(s) of the issue

Sample bug ticket
click to enlarge

Vote on Bug Tickets

After you login to JIRA, you can vote for a bug ticket in the People section on the right-hand side of the ticket. Issues with more votes are more likely to be prioritized by the Compass development team.

Submit a Feature Request

You can submit Compass feature requests using the MongoDB Feedback Portal.

Procedure

1

Log in to the Feedback Portal using your email

2

Provide a one sentence summary of your feedback

You can use the search bar to see if there are any matching or similar feature requests that have already been submitted. If those requests exist, you can vote on those requests

3

Fill in the requested information for your feature:

In addition to describing your idea, explain:

  • The problem you're trying to solve.

  • Your desired outcome or enhancement.

  • How the request adds value or solves a business need.

To help give context for your idea, you can also attach a screenshot or other documents.

4

Select Compass in the Product Area drop-down menu

5

Provide your email address

6

Click Add Feedback

The Feedback Engine directs you to a page with your feature request. You automatically vote on all features you submit.

Find and Vote on Existing Feature Requests

You can vote for features you would like to see added to MongoDB Compass. Feature requests with more votes are more likely to be prioritized by the Compass development team.

To search for features, use the Search all ideas search bar.

To vote for issues, click Vote for the issues you would like to see added.

Other Feedback

For other feedback, email compass@mongodb.com.

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