Editor's Note: We no longer offer a standalone support option. If you're looking for a way to run MongoDB according operations best practices, try our hosted solution MongoDB Atlas.
Over the past few years, we’ve heard from many users that they love our Community Edition, and wish there was a simple way to buy support for it. Now there is.
We’re pleased to announce the availability of Production Support for MongoDB, making it easier for you to get expert guidance from the same team that builds MongoDB. Our Production Support offering is now available as a standalone service -- separate from our MongoDB Enterprise software. This means that Community Edition users now have access to our world-class team of support engineers.
Here’s what you get with Production Support:
- 24 x 7 x 365 access to world-class support
- 2-Hour SLA
- Proactive and consultative advice from our support engineers
When you purchase Production Support, our global support organization becomes an extension of your team, available to guide you through every stage of the application lifecycle. You’ll rest easy knowing that should you have a critical database issue, you won’t need to solve it alone. Our support engineers will be by your side, helping you run your app running smoothly.
Even better, Production Support goes beyond the typical “break/fix” scenario. Our highly-experienced support team offers consultative, proactive assistance on topics ranging from schema design, index optimization, performance testing and scaling out. We support thousands of MongoDB systems with simple and complex deployment topologies. We can help ensure that you are following best practices and getting the best possible performance from MongoDB.
When you log a ticket with MongoDB Production Support, you can expect a response from someone with deep expertise. Our Technical Services Engineers typically have 10+ years of experience in IT and complete 9 months of intensive MongoDB training before answering tickets. Our customers are consistently impressed by the depth and breadth of knowledge across the team.
If you love the Community Edition and want support, your wait is over. Now you can access the same high quality support that our Enterprise customers have enjoyed for years. Contact us to learn more.
Intern Spotlight: Judah Schvimer
This year, MongoDB welcomed 33 university students to our intern program in Engineering, Marketing and Education. In this series, we'll introduce you to the talented students who are helping us transform development and operations for how we run applications today. I sat down with Judah Schvimer, a student at Brown University interning at MongoDB. What is your role at MongoDB? I am a software engineering intern working on a tool that automatically translates documentation into different languages. How did you find out about the internship program at MongoDB? Why did you choose to come to MongoDB? MongoDB came to the career fair at Brown University and had a table. I gave them my resume, they called me up, and the rest is history! I came to MongoDB because the company is on the forefront of technological progress in a field that has been stagnant for a while. Everyone I talked to at MongoDB was smart, nice, and loved working there, so I figured I would to. What’s your hometown? I lived in Evanston, IL up until college at Brown University. Did you have previous experience using MongoDB before you arrived? If so, how are things different now that you work at MongoDB? If not, how did you learn MongoDB and how was the education process? I had never used MongoDB before interning here. The first three days of the internship were training, which primarily involved learning the ins and outs of how MongoDB works and how to use it. The teacher was fantastic both at teaching and at entertaining us. It was really easy to setup and use MongoDB with very little training. Bike or public transportation to work? Public. I don’t want to get hit by a car. What’s a typical day (or week) for you? I wake up at 7:55am, shower and check facebook/email/nytimes. I then take the subway to the office where I have breakfast and get to work. Days mostly involve reading and coding as well as meeting with my mentors to discuss where I am, how they can help, and what the next steps are. Around noon I have lunch with my mentors or the other interns. I leave work around 6pm and either hang out with friends, watch a movie, or read my book until I go to sleep and repeat. What do you love most about MongoDB? I love that I feel like I can learn more from everyone. Everyone is so smart and also wants to help you. The working atmosphere is so driven but also so relaxed. Everyone works really hard and believes in what they’re doing, but at the end they want to enjoy their job and want to make sure everyone else does as well. What’s the most challenging aspect of your job? Every day I work on things that are brand new. When you have projects at school they’re meant to reflect the material you’ve been learning in class and you can always turn to your teacher or TAs to fill in the gaps. In my job I regularly have to work on things I’ve never learned before in an organized context and have to learn it all from my coworkers, books, and the internet. It’s especially hard when much of the material is at the sophistication of someone’s Ph.D. thesis. Learning so much is both the most challenging and most rewarding part. What do you hope to accomplish while you’re here? I hope to learn a lot about statistical machine translation (my project) and also to create something that MongoDB can use to enhance its product and its users’ experiences. I also hope to just learn the way software engineers do their jobs in real life. As a student so much of the software engineering experience is abstracted out to help students spend the most amount of time actually programming. In real life it’s more than that and I hope to learn those parts. What’s your favorite Seamless lunch order? I keep Kosher so I don’t have the opportunity to eat meat very often. When I can order a hamburger from a Kosher deli it’s a good day. Name one secret skill you have, unrelated to work. I’m in Brown’s (and the world’s) first and only exclusively dubstep a cappella group, Wubappella. As a result I’m pretty good at beat boxing and making weird dubstep noises. Make up your own question. (Anything you feel like answering, this one’s a wildcard.) What’s one piece of advice you could give to a large group of people? Never stop exploring. Apparently it’s the slogan of The North Face, but I think it’s a pretty good one. I recently went abroad to Scotland and I had an amazing time doing new things and seeing new things. I think trying and learning new things is incredibly important to really living life and discovering who you are. Kindle or book? What’s your favorite book? Book. Ender’s Game is certainly the book that has stuck most with me. I was definitely one of those kids who always dreamed of being Ender Wiggin. Describe your perfect weekend. My favorite place in the world is the Jewish summer camp I went to for the past 10 years in the Northwoods of Wisconsin. My perfect weekend would definitely be there. Friday night I would go to Shabbat services and dinner followed by just hanging out with friends. Saturday I would spend the day talking to my favorite people in the world, tossing a Frisbee, and having no other cares in the world. That night I would definitely watch the sunset over the lake and play some sort of sport. Sunday I would go sailing on the lake and continue enjoying the magic that is summer camp. Want to help build the next revolution in database technology? MongoDB offers summer internships and new graduate opportunities to foster computer science talent across the country. Learn more about the MongoDB University Relations program .
How Thoughtful Illustration Is Setting MongoDB Apart: Meet Champa Lo
I sat down with Champa Lo, Technical Illustrator based in our New York headquarters, to learn more about her role as the first full-time illustrator at MongoDB. We talked about her passion for illustration, what she does, and how she’s shaping the future of design within the company. Ashley Perez: Welcome to the team! Can you tell me about your role? Champa Lo: Sure. I joined MongoDB right before COVID-19 hit. I came into the headquarters twice for an interview but ended up being one of the first new hires who had to start at home, on top of being the first person in a brand-new role. Technical Illustration is a first for MongoDB. The company has never had an illustrator on hand. Although we have talented designers who can illustrate within a design, that’s not their main focus: the overall design is. The difference with my role is that I work specifically on illustration. I also work to define the illustration style and help create a style guide. The most important aspect of my job is building good relationships with people throughout the company. I need to understand their goals and what they’re looking for so I can tell a purely visual story. AP: How did you get into illustration? CL: I guess you can say I fell into it (at least the illustration part). I always knew I wanted to be a graphic designer early on. I was a mentee for a graphic designer in high school and absolutely fell in love with the profession. I even have a cute clipping from my senior year high school paper where I talk about my dreams of being a designer. Interview excerpt from Champa's senior-year high school newspaper After high school, I studied graphic design at the University of Colorado Denver. When I was in the design program, I always found ways to incorporate fun illustrations in my projects. A year after I graduated, I moved to New York City because there were more jobs in design there and landed a job that allowed me to put my illustrating skills to good use. My first job was working with an incredible Creative Director at a small startup who built an amazing brand using illustrations to convey the company’s goals and messages. This was a part-time job: for four hours a day, I would concentrate on illustrating bespoke email banners for marketing prompts the team created that morning. With her guidance, I saw my illustration skills grow. It showed me the possibility of being a full-time illustrator. Here’s an example of a design I did while I was there: Email banner Champa created for ThinkEco during her first job as illustrator I love to illustrate (especially this type of illustration) because I’m a designer by trade, and the core of designing is to problem-solve. Illustration is no different. As a Technical Illustrator, I simplify and visualize complicated theories and concepts. Also, it’s fun! If I’m not having fun while illustrating, I’m very unmotivated. My creativity relies on avoiding boredom. I’m always working to improve my artistic skills. I’m a lover of learning, so I subscribe to tutorial sites such as Skillshare; follow artists on YouTube who share tutorials; and subscribe to a monthly art box that sends paints, brushes, pens, and so forth so I can try new mediums. Champa's illustration for a Google Local Guides social media post AP: How do you make your illustrations purposeful, engaging, and memorable? CL: Having thoughtful conversations about the subject matter is how you get good designs and illustration. If you don’t understand the subject to the best of your ability, how can you be successful at visualizing it? In school, I was taught to always research your subject matter and not design blindly. Putting in the extra work makes a huge difference. That’s also why 1:1 meetings are so important. It’s a time for me to learn, and it’s also a creative process for the stakeholders, because they find creative ways to help me understand. GIF Champa created for a MongoDB University Page We want to understand the goal. For example, should the illustration be futuristic or nostalgic? Recently, we had a conversation about cars and how we wanted to present them for a project. We decided to design the cars as compact or electric to show MongoDB as forward thinking and environmentally conscious, because those are the kinds of people we want to hire and work with. Or take COVID-19, for instance. The pandemic has changed the way people illustrate office environments. No longer do you have teams sitting in conference rooms. Instead, you have people working at home. So, I had to think of things to illustrate such as a sofa, home desk, and desk lamp. Maybe even a dog or a child. We thought about how we could incorporate this into the Zoom interface. Before, we didn’t have to think about it. Now, Zoom can be a way to add some personality to everyone’s digital space as we work remotely. That’s what I’m here for. To have those conversations and get deeper behind the meaning of everything we create. AP: Let’s talk a little more about your role at MongoDB. What projects do you work on? CL: I’m part of the Visual Design Team, which supports the whole company. It’s fun to meet and talk to many different people at MongoDB. It gives us a lot of diversity in the projects we work on. Along with illustrations, I also work on diagrams and small animations. Projects include campaigns, web illustrations, and events. Because I’ve joined the team, we’re able to have fuller discussions about illustration. Our designers work in a fast-paced world, but my process is slower because I make more bespoke illustrations and have to talk to people to understand the technicalities so we can go beyond generic illustrations. I have to be more thoughtful of what we’re presenting to the audience. Even though by having these conversations I slow down how quickly the designers move, I'm striving to build stronger relationships on the team through this practice. Top left: Champa’s illustration for MongoDB's new multi-cloud feature. Bottom right: An illustration for MongoDB's vendors page. I have found that by showing and explaining my illustration process and inviting them into it, people seem to trust me more. For example, I always share my sketches with stakeholders before digitizing the work. My sketches aren’t perfect, but by showing them not-so-perfect work, we can build the relationship and align on ideas. My hope is that the sketches allow people to see I’m open for collaboration and conversation. Example of a project working with MongoDB's Web Design team from initial sketch through final illustration AP: How does having these conversations help your design? CL: Great question! Working with such a diversity of people and projects helps me gain an immense amount of knowledge and insight. Past conversations and concerns help inform my design decisions. I’m almost like a liaison for all these different departments, and it's nice to transfer the information so we’re all aligned. For example, I’ve been working closely with Product Marketing on diagrams, and soon I’ll be working on diagrams with a member from the Docs team, too. Each team has taken its own paths for diagrams, but I would love to eventually create a holistic style that works for all teams beyond just these two. I believe having a good process to follow leads to meaningful and engaging illustrations. However, it’s important to find balance. You can’t overengineer it, because that can easily turn unproductive and formulaic. I always want an open dialogue and strive to show there’s room to collaborate. The process we have created has been successful so far, but it’s not set in stone. Further along we can add another step, or we may find certain things aren’t needed. AP: What’s your creative vision for MongoDB? CL: My goal for illustration is that we are inclusive, diverse, and thoughtful. What I’ve seen here is a global company full of people who are very passionate and kind. As designers, we have the power to show who and what MongoDB is. For me, that’s showing off who we are. One of our company’s values is “Own What You Do.” I think it’s such an important one for designers, because we should always add our personal experiences and perspectives to our work and translate the rest of the company’s perspectives and experiences, too. For the team, my goal is to continue streamlining a process so we’re transparent and support a collaborative spirit when it comes to working with us. Champa’s illustration for the MongoDB Atlas onboarding experience My goal is to create a unified vision between our two audiences: developer and enterprise customers. My hope is the illustrations bring joy and delight, and that our audiences see MongoDB has a personality. A really effective illustration system is memorable, and our research is starting to show that our audiences are beginning to remember our visuals. This is a huge brand lift, creating a personal experience versus the cold one people may experience with other tech brands. Interested in pursuing a career at MongoDB? We have several open roles on our teams across the globe , and would love for you to build your career with us!