We released another round of UI beautification for MMS on September 9th, and we wanted to make sure our customers knew about all of the changes:
- An overhaul of the settings page. This is now named “Administration” and has tabs within it for billing, API keys, personal settings, group settings, user administration, and more. Billing has also been moved from the backup tab to this tab, along with invoice history.
- The Billing and Payment History page itself received a UI refresh as well.
- A new agent widget, located in the top right hand corner, will give tips about the status of all the agents along with a shortcut to their logs.
- The Monitoring Icon was renamed to “Deployment”, and a “Servers” icon was added. Clicking the servers icon will show all the information we currently have about the servers hosting your MongoDB deployment.
We also added a new alert - customers who are backing up a sharded cluster can now be notified if that cluster does not have a MongoS.
Both the monitoring agent and backup agent received fixes and new functionality for authentication using MongoDB 2.4 style client certificates. See the release notes for the agents here for more details.
MyDealerLot Transforms Car Dealership Customer Service with MongoDB
MyDealerLot (MDL), the country’s leading provider of Radio Frequency Identification (RFID) technologies for the retail automotive market, uses MongoDB to power its cloud-based applications. The retail automotive industry has shifted: instead of making money on the front end of the sale, dealers now get paid varying percentages from the manufacturer based on results of Customer Satisfaction Index (CSI) scores. No longer is it sufficient to simply sell a car; today, financial benefit hinges on the customer experience. Greater customer satisfaction translates directly to dollars. MDL captures RFID data in real-time and stores it in MongoDB to show the precise location of every car as it moves through the dealership. By immediately associating the customer with data related to service, inventory, equity and in the future, dealers are able to instantly recognize customers as they pull into the lot and take advantage of new upsell opportunities. Some of the most recognized Audi, Mercedes-Benz, Lexus and BMW dealerships across the country use MDL to drive highly personalized customer service. These dealerships generally report an average of 10-15% increase in sales, reduced time for guest check-in and reduced vehicle pickup time by 60% or more. As a result, they benefited from an immediate boost in CSI scores, which is helping them capitalize on increased retention, sales and profits. With MongoDB, MDL has cut development time from weeks to mere days. “Some of our developers have said that for the first time, everything makes sense since they’re not trying to cram an idea into a structure that doesn’t fit,” said David Strickland, CTO, MDL. “I’ve never had so much fun in my life; using Twitter Bootstrap, Knockout.js and MongoDB is like programming at hypersonic speed. Everybody’s excited because we’ve embraced an innovative way of developing that is really good for business.” MongoDB sharding makes it easy for MDL to handle hardware load balancing geographically, while MongoDB’s performance and availability ensure a great customer experience. MDL can now deliver sub-second updates to tens of thousands of users, and will store terabytes of data by 2015. MongoDB’s performance also allows MDL to conduct real-time motion studies, such as how long it takes a car to go from car wash to delivery, or analyzing the impact of whether the customer scheduled an appointment on CSI scores. Are you a startup with a big vision? Learn more about how we can help you build applications never possible before and get a preview of our expertise in scaling by joining us for our upcoming webinars: How to Achieve Scale with MongoDB (Sept 18) Sharding Methods for MongoDB (Sept 25)
Building a Culture of Growth: SVP Simon Eid on MongoDB's Massive Opportunity in APAC
Simon Eid is Senior Vice President Asia-Pacific (APAC) at MongoDB and leads the sales teams across Australia and New Zealand, India, ASEAN, and Japan. Simon's go-to-market organisation in APAC is growing rapidly and has nearly tripled in size in the past three years. They are hiring in all regions . In this article, Simon discusses MongoDB’s opportunity in APAC and how he builds a culture of growth and accountability. Simon Eid, SVP APAC, MongoDB (left) and Anoop Dhankar, RVP ANZ, MongoDB (right) MongoDB's opportunity in Asia-Pacific Out of the top 13 economies by GDP in the world , five of them are located in APAC: China, Japan, Australia, India, and South Korea. And that's to say nothing of the ASEAN countries which alone have more than 650 million inhabitants. Combine this with the worldwide database market, one of the largest markets in the software industry. IDC estimates that it will grow to $137B in 2027, and MongoDB has just reached $1B in ARR. This gives you a sense of the massive market opportunity we have globally. Regardless of industry, product, or service, almost every company is becoming a technology company, which means that every company is becoming a data company. We believe MongoDB is the Developer Data Platform that is best placed to support and accelerate that trend. We’ve already captured thousands of customers around the globe, but it’s important to keep in mind that our world is still in the early stages of shifting to the cloud and changing how applications are built and run. Compared to other software, what's special about the market we play in is that the database is not a “nice-to-have”; it’s mission-critical for organisations. As our world continues to undergo this digital transformation, we have the opportunity to transform how our customers use software and data to innovate, create, and disrupt industries. For example, look at Cathay Pacific , Hong Kong's home airline carrier operating in more than 60 destinations worldwide. The company's digital team turned to MongoDB on their journey to become one of the first airlines to create a truly paperless flight deck. Flight Folder, their application built on MongoDB, consolidates dozens of different information sources into one place. Since the Flight Folder launch, Cathay Pacific has completed more than 340,000 flights with full digital integration in the flight deck. Their innovation is enabled by MongoDB. Building a team across regions and cultures Our team in APAC is unique because of the different markets and cultures within the region. What this means is that we go to market differently in India than we do in Australia, in Singapore than we do in South Korea, and so on. Each market is completely different, but within all of them, there is a huge opportunity. Different from many of our peers, in APAC we've established business leaders who run regionalized teams in India, ASEAN, and ANZ with all functions reporting to them. These teams essentially operate as their own business and implement local best practices into their strategy. But, it doesn’t mean they’re operating in a silo. At the leadership level, there is an immense amount of collaboration and sharing of experiences to identify what’s working and what isn’t within each region. We also have a fantastic global sales organisation that rolls out extensive training and best practices to help enable our local teams to best help our customers and grow the business. Members of our APAC team at a recent offsite in Phuket Culture The most important thing is culture. We have a very high standard around everything we do and how we interact with each other. We don’t entertain politics. You can teach someone new skills and coach them on how to be successful in a new role, but if they’re not aligned with the culture, they will not be a fit. It’s a non-negotiable for me and why the most important aspect of the hiring process is the cultural aspect. If you get the culture right, everything else starts to fall into place. What I hear at MongoDB and from the teams I've built at other companies is that this is the kind of culture they can really thrive and grow. At MongoDB, our culture is defined and shaped by six core values . One of the values that’s most important to my team is “Embrace the Power of Differences”. Within APAC, there are a variety of cultural identities and nuances that can often be difficult to navigate, whether it is cultural values, beliefs, or go-to-market strategy. It’s important that everyone who joins my team is respectful of each other’s regional culture. What we’ve done within the APAC region, and with teams across the globe, is take everyone on a journey to understand and embrace these cultural differences. Our role as leaders is to develop our teams, from the bottom all the way up, which is part of MongoDB’s BDR to CRO career development initiative. We need to develop the next wave of leaders so that they’re prepared to step up when the time comes. For APAC, this means that regardless of where someone is from, each team member has been coached and developed on the cultural nuances so that they can lead people and go to market in each of the different regions. It’s also important that each team member contributes to a culture of psychological safety. Being part of a high-growth tech company requires taking risks and making mistakes. We have a high standard and we hold each other accountable, but it never comes at the cost of creating an environment where people are afraid to fail. When someone faces setbacks, I encourage them to share those experiences so that we can collectively learn. Through mutual support, we foster a stronger team capable of delivering exceptional results. The future of MongoDB in Asia-Pacific For any organisation to be successful, I believe it’s critically important for the entire ecosystem to act as one. As I mentioned earlier, at MongoDB the whole country ecosystem is aligned around one set of goals, so it's not a case of different teams running off in different directions. The teams are willing to lean in and do what's required to help each other build a great business. I can confidently say that in APAC, we are one team. This means sales, marketing, customer success, solutions consulting, and professional services all working together to focus on three things: making customers successful, building technical champions, and driving new workloads. As we continue to grow our team and MongoDB’s footprint in the region, these are the three things that will drive our success. As I mentioned earlier, there's a huge opportunity for MongoDB in APAC. Despite hiring slowing down or stopping completely at many other organisations, we're continuing to invest heavily in the region. To give you a sense of that - we've nearly tripled the size of our APAC go-to-market team in the past three years, and we've got more open roles across the different functions and regions. If you want to be part of this journey, there are three things I want to reiterate: First, we are extremely passionate about our culture, from the field level up to the leadership level. As a team, this is the brand we bring to the market. Second, the opportunity here is massive based on the total addressable market and our current share. And third, we place critical importance on development. By joining this team, I can promise that you’ll be provided with countless opportunities to develop your career and make an impact. I’m confident in my team and the leadership we have in place who are ready to take MongoDB APAC to the next level. Join us !