Hi @Mohit_Jain1,
Based off the title, it sounds like there are 2 issues here (possibly related):
- “Unable to connect to my cluster”
- Receiving the error (your screenshot provided)
Regarding 1., could you provide some more information regarding connection failure? I.e.:
- How are you trying to connect to the cluster (driver, MongoDB Compass,
monogsh, etc) - Connection error you’re receiving from the client
Regarding 2. I would contact the Atlas support team via the in-app chat to investigate any operational issues related to your Atlas account. You can additionally raise a support case if you have a support subscription. You could possibly try clearing cache or another browser / machine to see if the issue persists.
However, if “unable to connect to my cluster” is referring to the error in the screenshot you’ve provided / trying to access Data Explorer, then please contact the Atlas support team as mentioned above.
Regards,
Jason
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