Some clients reporting "cannot find app using Client App ID"

MongoDB Realm
#1

This happens to me right now for some reason.

Some clients report that they got this error:

21:27:19:58
2021-05-21T18:27:20.131Z	c792ac33-3292-44c3-a1e7-b0dd21aaca00	ERROR	{
  message: "cannot find app using Client App ID 'timeless-is-***'",
  code: -1
}

But, other clients can access our app with no problems.

Here’s the code that we use:

  const realmApp = new Realm.App({ 'id': 'timeless-is-***' })
  const user = await realmApp.logIn(Realm.Credentials.anonymous())
  const db = user.mongoClient('mongodb-atlas').db('timeless-is')

Versions:

  • Node: 12.10
  • Realm: realm@10.4.1

No idea how can I fix this :slight_smile:

Realm seems down? My app is not able to connect, cannot login to web console
#2

Hello Nikita,

Welcome to the MongoDB Realm forums! I would love to help you with this, I just have a few clarifying questions.

  1. Is this for iOS or Android, or both?
  2. Have you tried verifying the app ID and restarting sync yet?

Thank you,

Brock.

Also note:
Moya kirillitsa ne samaya luchshaya

Tem ne meneye, ya ne protiv pomoch’ vam lyubym sposobom, kotoryy vam budet proshche vsego.

#4

Hello Nikita,

Other question for follow up, are you able to gain access to realm console via http://cloud.mongodb.com/ ?

Thank you,

Brock