MongoDB Atlas just shows "Loading Documents" message when I try to view collection documents with binary data

I am using MongoDB cluster that has been deployed on MongoDB Atlas. I am encountering an issue. When I try to view documents of the collection which consist of Binary data, the MongoDB Atlas hangs and does not show any documents as can be seen in the image below

The structure of my documents is given below:

{
   "fragment":"test",
   "datasetId":"d00000000000000000000050",
   "revision":"LATEST",
   "file":{
      "$binary":"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",
      "$type":"00"
   },
   "filename":"test.jpeg",
   "length":5299,
   "sha1":"d73b81197a0f5e80f428b2b4d71e070b5ee2f07e",
   "uploadDate":{
      "$date":"2023-04-29T12:20:52.518Z"
   }
}

I have added documents in this collection and I can view them in MongoDB compass but when I try to directly view them in the MongoDB Atlas, I am facing this issue.

Hi @Usman_Sajid and welcome to MongoDB community forums!!

I was able to successfully transfer the data provided above to my Atlas cluster. For your convenience, I have attached a screenshot for your reference.


Please consider the following troubleshooting steps:

  • Could you please verify if you’re able to view documents from another collection?
  • Are you able to view the documents via mongosh shell, if not, can you please help me with the error message?
  • Also, could you share the Atlas cluster tier you are on?

Regards
Aasawari

Thanks for your reply.

  1. yes, i can view the documents of all other collections in the MongoDB Atlas.

  2. I have also tried to connect mongosh with my mongo database cluster deployed on Atlas and I can view the documents of the same collection for which i get only “Loading documents” message in the browser and the documents do not load.

  3. I have also shared the Mongo Database cluster details.

Hi @Usman_Sajid

Thank you sharing the details here.

I would suggest you to contact the Atlas in-app chat support team for the assistance in this case.

Regards
Aasawari