Please contact the Atlas support team via the in-app chat to investigate any operational and billing issues related to your Atlas account. You can additionally raise a support case if you have a support subscription. The community forums are for public discussion and we cannot help with service or account / billing enquiries.
Some examples of when to contact the Atlas support team:
Deployment of cluster changes being stalled
Payment of invoices failing
The Atlas support team should be able to provide more details into the billing lines you provided.