How to trouble shooting with serverless plan

MongoDB Atlas
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1

We found out that we will gget disconnect sometime on

2023/02/15 09:42:27.924017 wesync.go:143: Failed to process file, error: connection(ac-w84fdyl-lb.n1oyria.mongodb.net:27017[-116]) unable to write wire message to network: write tcp 10.237.75.0:56726->35.80.213.180:27017: write: broken pipe

connection(ac-w84fdyl-lb.n1oyria.mongodb.net:27017[-107]) unable to write wire message to network: write tcp 10.237.75.0:56704->35.80.213.180:27017: write: broken pipe

is there any way to find the root cause ?

3

Hello @CJ_Wu ,

Welcome to The MongoDB Community Forums! :wave:

I would advise you to bring this up with the Atlas chat support team. They may be able to check if anything on the Atlas side could have possibly caused this broken pipe message. In saying so, if a chat support is raised, please provide them with the following:

  1. Cluster link / name which experienced the issue
  2. Time & date including timezone for when it occurred
  3. Exact error message output
  4. Driver language and version

Regards,
Tarun