Free account - how to submit a ticket to MongoDB Atlas support?

Other MongoDB Topics MongoDB Server Development
1

It looks like we will be unable to publish to Mongodb Atlas or MongoDB Atlas App Services and Realm

Since if I try to open a ticket from Jira:

439×575 24.8 KB

452×572 26.8 KB


None of them refer to MongoDB Atlas or Atlas service.

917×450 20.5 KB

Although it is strange since
814×204 10.7 KB

By contacting the link “Contacting MongDB” a form appears that has nothing about reporting tickets. It’s just a contact form to get you interested in Mongodb Atlas
922×768 53.9 KB

Well at this point I find another site:

This link simply goes to my Mongodb Atlas dashboard.

I decide to look for another alternative…
None of them refer to submitting a ticket:

621×674 49.3 KB

Let’s try something else, I’ll go to the subscription part:

749×625 24.1 KB

So my question is
If in Jira we don’t see Mongodb Atlas or MongoDB Atlas App Services and Realm, does that mean it should be hidden?
Or is there another section?

2

Hi there –
to reach the atlas support team, you click the small green icon in the lower right corner in the Atlas UI OR you can click it on mongodb.com – there’s a dark green button near the lower 80% of the monitor that says contact us. You want to click “PRODUCT SUPPORT”. If you end up in a weird loop with sales, just repeatedly tell them or the bot you want to talk to the support team.