Cluster upgrade stuck for over 12 hours

Small db less than 1000 documents

"Your cluster is being upgraded

It will be unavailable for a few minutes during the conversion"

Stuck for over 12 hours now. Chat support unresponsive. Need help

Hi @Acs

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Hi Acs, This sounds really frustrating: I’m sorry to hear this happened. Did you ultimately get help?


@Acs did you ever resolve this? I’ve just done M0 to M2 and it’s stalled upgrading with the message:

Your cluster is being upgraded…
It will be unavailable for a few minutes during the conversion.

I’ve also done an M0 to M2 upgrade and its been stuck for serveral hours with the same message. My prod DB is down and I cannot even access the backups. This is really bad.

Hi @Jordan_Burgess and @Neil_Docherty ,

As mentioned before, those issues are covered by Atlas support.

Please note that the M0 cluster is a for development and getting started purposes, it is not for production use.