Cluster upgrade stuck for over 12 hours

MongoDB Atlas
#1

Small db less than 1000 documents

"Your cluster is being upgraded

It will be unavailable for a few minutes during the conversion"

Stuck for over 12 hours now. Chat support unresponsive. Need help

#2

Hi @Acs

Welcome to MongoDB community.

This metter is best covered by our support plans. Please register to one of our support plans and contact support.

This can be done simply by clicking the support tab and registering.

Thanks
Pavel

#3

Hi Acs, This sounds really frustrating: I’m sorry to hear this happened. Did you ultimately get help?

-Andrew

#4

@Acs did you ever resolve this? I’ve just done M0 to M2 and it’s stalled upgrading with the message:

Your cluster is being upgraded…
It will be unavailable for a few minutes during the conversion.

#5

I’ve also done an M0 to M2 upgrade and its been stuck for serveral hours with the same message. My prod DB is down and I cannot even access the backups. This is really bad.

#6

Hi @Jordan_Burgess and @Neil_Docherty ,

As mentioned before, those issues are covered by Atlas support.

Please note that the M0 cluster is a for development and getting started purposes, it is not for production use.

thanks
Pavel