Request to be Deleted

As explained in our Privacy Policy, individuals in the EU and California residents have the right to request erasure of the personal information we collect about them. You may use this form to submit such a request. MongoDB will use the email address you supply on this form for the purpose of processing your request.

Submit Request for Deletion


In order for us to fulfill your request for erasure, you must ensure that you have no outstanding invoices, active clusters, or projects. Please complete the steps below before submitting your request using this form.

  • Terminate your cluster(s): visit this link, select '...' on your cluster and Terminate. Please note that when you terminate your cluster, it will delete all data within the cluster.

  • Delete your Project(s): visit this link, click on your Organization name, select '...' on the right and Delete Project.

  • Delete your organization: visit this link, click Settings on the left of your Atlas screen and the Delete tab.

Please note: Deletion of your account and personal data is permanent and cannot be undone. Once your account is deleted, MongoDB will permanently deactivate your account, remove the active profile, and retire the username. If you decide to create a new account at a later time, you will not be able to use the same email or username for that account.

Please keep in mind that fulfillment of your request is a manual process and it can take up to one month to respond to your request. We may need to request additional information from you to help us confirm your identity.