Wrongful Exam Suspension Appeal - Node.js Developer Exam (Ticket #139271)

MongoDB University Certification Exams
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Hello MongoDB Team,

My Node.js MongoDB Associate Developer exam was wrongfully suspended today (6th July) by ProctorU. The proctor claimed I was looking away from the webcam, despite me completing a full room, desk, and bathroom scan right before starting.

I have already submitted a formal appeal via email, and my automated support ticket number is #139271. My registered email is mathnitish1997@gmail.com.

Could a community manager or staff member please escalate this ticket to the certification team for a manual video review? I am eager to get my retake voucher so I can complete my certification.

Thank you for your time.

1 Like
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Hello Nitish,

We are sorry for your trouble with this. After further review of your video footage, we would like to extend you a curtesy retake on your exam. I have responded to your original ticket with further details. Thank you.

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Thank you. This issue is resolved

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