Why is my Snapshots page blank?

Hi everyone, I’m new to MongoDB and have a problem configuring the backup, or seeing the snapshots.

Even though the database has been running for quite a while, we have never seen a snapshot on the Backup page:

We have a serverless instance, version 7.1.1, and it shows Backups are active on our Database Deployments page.

Can anyone explain what we are doing wrong, and not seeing any snapshots? Thanks!
/Mark

Do you have a paid Atlas plan? If so, contact Support

Thanks. According to support, ​for Serverless and Shared tier clusters, Backup configuration and snapshots are available via the cluster-specific backup tab, something like Cloud: MongoDB Cloud

1 Like

This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.