Upgrade from Free to AWS Cluster is stuck for hours

Rajath_S_K · June 28, 2023, 6:01am

I upgraded from free 500MB tier to M10. CLuster Upgrade has been stuck for more than 3 hours.
Not sure what to do further. Can some one help me here ?

Our 500 MB is full and our Production is down.

Stuck in this forever.

Kushagra_Kesav · June 28, 2023, 10:00am

Hey @Rajath_S_K

Could I ask that you contact the in-app chat support as soon as possible regarding this issue? The in-app chat support does not require any payment to use and can be found at the bottom right corner of the Atlas UI:

Regards,
Kushagra

Rajath_S_K · June 28, 2023, 10:13am

HI Kushagra,

Thanks for response. I contacted support via email and its sorted now.
But its strange that this happens.

Regards,
Rajath

Kushagra_Kesav · June 28, 2023, 10:26am