(TRANSPORT_ERROR): the request transport encountered an error communicating with Stitch: Network request failed

Hello,

I’m using Charts on Atlas and got this error when refreshing my chart:

(TRANSPORT_ERROR): the request transport encountered an error communicating with Stitch: Network request failed

The chart runs on a collection with 16 millions of records.

When I reduce the date filter from the 2 last days to the 2 last hours, I got a result after few seconds.

Could you please help?

Thanks,
Serge.

Hi @Serge_Fabiano -

This is a timeout error. Charts used to show a clearer message explaining this, but it seems the underlying exception has changed so we need to update our error handling logic.

Charts currently will wait up to 2 minutes to execute a query before timing out. If you’re experiencing timeouts, you have a few options:

  1. Add indexes on any fields used in filters
  2. Scale the cluster up or out
  3. Pre-aggregate the data with a materialised view.

HTH
Tom

1 Like

I’ll check pre-aggregation of the data with a materialised view, thanks!!!

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