Snapshots timeout

MongoDB Atlas
,
1

I’ve been using the Atlas REST API to download snapshots of my databases. I can confirm the snapshot gets created and I receive the downloadUrl, but when I try to curl or axios stream the URL either locally or to AWS S3 I get a timeout.
I have confirmed the snapshot is present in the Atlas web GUI, but also get a timeout when trying to download in browser. The full database size is ~5gb

Error:
connect ETIMEDOUT

Example download URL:
https://restore-665aasdfasdff9b34cdaf.xp83e.mongodb.net:27017/muJ2XKHGkjbsdbkjW/restore-665aasdfasdff9b34cdaf.tar.gz

V1 API docs:
https://www.mongodb.com/docs/atlas/reference/api-resources-spec/v1/

Any suggested ways of debugging this?

2

Hi @J_Phoebus ,

Please avoid posting download links in public community forums, as there is a risk that unauthorized individuals may access and misuse the snapshot.

Regarding your timeout error –

  1. Have you set up your IP access list correctly, and are you downloading from one of the IPs on that list?
  2. If you have done the above correctly, do you happen to be on a VPN?