we do own a germany based server hosted by Hetzner which is timing out when trying to establish a connection to our atlas instance. The connection string is correct since it works over a GCP VM and localy on our machines. I know that some of Hetzner IPs were blacklisted in the last months. Hetzner told us the problem is not on their side, is any from the Atlas team present here to check if maybe the Firewall is blocking any IPS in the range 22.214.171.124 - 126.96.36.199.
Ips are whitelisted in the Network access category!