Realm Sync permissions are not updated - Client attempted a write that is not allowed; it has been reverted (error_code=231, is_fatal=false, error_action=Warning)

MongoDB Atlas App Services & Realm Atlas Device Sync
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1

I am having a problem with Realm Sync permissions. Earlier we had Read-Only permissions in 2 of our Realm Apps, and now we need to change those permissions.

I have noticed that how Sync permissions are handled is now changed after August. So I went to the Rule section and for one of our apps (dev env app), I deleted the existing read only role and inserted ReadWrite roles. For the other App (prod env app) I modified the existing read only Role and inserted another ReadWrite role.

But in both cases, I am still unable to insert/update or delete. We get the following error:

Client attempted a write that is not allowed; it has been reverted (error_code=231, is_fatal=false, error_action=Warning)

Please kindly look into this matter and let me know.

2

If this is affecting your production app, please file a support ticket to ensure the team handles it promptly and restores functionality. The forum is intended for general questions that are not urgent and as such there are no SLAs for a response.

3

Hi @nirinchev. How can I raise a support ticket? Using the chatbot in the Atlas?

4

You can use the support portal: https://support.mongodb.com.