Our Realm database is down

Hello! One of our Realm databases has been failing since yesterday (Sat) morning - our others are OK. It attempts to restart, then fails again. We do not know what to do! There has been no response from the MongoDB/Realm support teams to our queries. This is affecting our live users.

I know that this is more of a developer forum but has anyone ever seen this happen before? Or can anyone help or suggest a way to get the attention of someone who can help?

The realm.io support portal has been deprecated - you need to raise an issue with MongoDB’s support portal with realm details and we will take a look.

Hi Ian, Thanks for getting back to me - much appreciated. We had already tried that but without any reply. Thankfully someone at your “info@” email address pick up our query and was able to fix our failing instance. Cheers.

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