Not able to install Mongo BI connector ODBC Driver on MAC OS

I am trying to install this driver on laptop with .dmg file but not able to install it Releases · mongodb/mongo-bi-connector-odbc-driver · GitHub

Its says the installer encountered an error that caused the installation to fail. contact the software manufacturer for assistance

It could be due to security settings
Check this

Tip to install mongodb shell on Mac

Its not MongoDB. Its mongo Bi connector ODBC driver to connect with tableau that is not installing

Yes i know that
Since software is not from Mac/apple you have to check “trust software from other sources”


No. I am guessing it’s not permissions issue. This is probably incompatible with Macbook M1Pro. Have a look at the screenshot.

Check if more details in installer logs

how to check installer logs?

Check /var/log/install.log
There may be other methods like keyborad shortcuts
Check this link

I have the same issue on my m1 mac. My Mnago BI connector was working with no issues but ended up erroring out, so when I tried to delete and re install it , I get the same error as above.

Have you found any alternative or solution to this issue. Kindly share if know. Thanks

Install log for reference :
MongoDB ODBC Driver 1.4.1 Installation Log

2022-06-20 13:36:28-04 hgs-MacBook-Pro Installer[3004]: Opened from: /Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg

2022-06-20 13:36:28-04 hgs-MacBook-Pro Installer[3004]: Failed to load specified background image

2022-06-20 13:36:28-04 hgs-MacBook-Pro Installer[3004]: Product archive /Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg trustLevel=350

2022-06-20 13:36:28-04 hgs-MacBook-Pro Installer[3004]: Could not load resource readme: (null)

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: ================================================================================

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: User picked Standard Install

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Choices selected for installation:

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Install: “MongoDB ODBC Driver 1.4.1”

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Install: “ODBC Manager”

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#odbc-manager-component.pkg : odbc_manager : 0

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Install: “MongoDB ODBC”

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg : mongodb_odbc : 0

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: ================================================================================

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: It took 0.00 seconds to summarize the package selections.

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#odbc-manager-component.pkg

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Set authorization level to root for session

2022-06-20 13:36:33-04 hgs-MacBook-Pro Installer[3004]: Authorization is being checked, waiting until authorization arrives.

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Administrator authorization granted.

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Packages have been authorized for installation.

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Will use PK session

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Using authorization level of root for IFPKInstallElement

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Install request is requesting Rosetta translation.

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Starting installation:

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Configuring volume “Macintosh HD”

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Preparing disk for local booted install.

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Free space on “Macintosh HD”: 367.96 GB (367964041216 bytes).

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Create temporary directory “/var/folders/f1/kn3r7dvn45b8gp0t81hm1frw0000gn/T//Install.3004OvHcor”

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: IFPKInstallElement (2 packages)

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer

2022-06-20 13:36:35-04 hgs-MacBook-Pro installd[7782]: PackageKit: Adding client PKInstallDaemonClient pid=3004, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

2022-06-20 13:36:35-04 hgs-MacBook-Pro Installer[3004]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

2022-06-20 13:36:35-04 hgs-MacBook-Pro installd[7782]: PackageKit: Set reponsibility for install to 3004

2022-06-20 13:36:35-04 hgs-MacBook-Pro installd[7782]: PackageKit: ----- Begin install -----

2022-06-20 13:36:35-04 hgs-MacBook-Pro installd[7782]: PackageKit: request=PKInstallRequest <2 packages, destination=/>

2022-06-20 13:36:35-04 hgs-MacBook-Pro installd[7782]: PackageKit: packages=(

“PKLeopardPackage <id=ODBC Manager, version=0, url=file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#odbc-manager-component.pkg>”,

“PKLeopardPackage <id=MongoDB ODBC, version=0, url=file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg>”

)

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Extracting file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#odbc-manager-component.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/F815995D-60D8-426F-9D2D-78D881FFD014.activeSandbox/Root, uid=0)

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Extracting file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/F815995D-60D8-426F-9D2D-78D881FFD014.activeSandbox/Root, uid=0)

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: prevent user idle system sleep

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: suspending backupd

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/F815995D-60D8-426F-9D2D-78D881FFD014.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/F815995D-60D8-426F-9D2D-78D881FFD014.activeSandbox

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: PKInformSystemPolicyInstallOperation failed with error:An error occurred while registering installation with Gatekeeper.

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/F815995D-60D8-426F-9D2D-78D881FFD014.activeSandbox/Root (2 items) to /

2022-06-20 13:36:36-04 hgs-MacBook-Pro install_monitor[3009]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit (package_script_service): Preparing to execute script “./postinstall” in /private/tmp/PKInstallSandbox.XL9hIu/Scripts/MongoDB ODBC.O0fBYz

2022-06-20 13:36:36-04 hgs-MacBook-Pro package_script_service[7792]: PackageKit: Executing script “postinstall” in /tmp/PKInstallSandbox.XL9hIu/Scripts/MongoDB ODBC.O0fBYz

2022-06-20 13:36:36-04 hgs-MacBook-Pro package_script_service[7792]: Set responsibility to pid: 3004, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer

2022-06-20 13:36:36-04 hgs-MacBook-Pro package_script_service[7792]: Preparing to execute with Rosetta Intel Translation: ‘/tmp/PKInstallSandbox.XL9hIu/Scripts/MongoDB ODBC.O0fBYz/postinstall’

2022-06-20 13:36:36-04 hgs-MacBook-Pro package_script_service[7792]: ./postinstall: arch: posix_spawnp: /tmp/PKInstallSandbox.XL9hIu/Scripts/MongoDB ODBC.O0fBYz/postinstall: No such file or directory

2022-06-20 13:36:36-04 hgs-MacBook-Pro package_script_service[7792]: Responsibility set back to self.

2022-06-20 13:36:36-04 hgs-MacBook-Pro install_monitor[3009]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: releasing backupd

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: allow user idle system sleep

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “mongodb-connector-odbc-1.4.1-macos-x86-64.pkg”.” UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg, PKInstallPackageIdentifier=MongoDB ODBC, NSLocalizedDescription=An error occurred while running scripts from the package “mongodb-connector-odbc-1.4.1-macos-x86-64.pkg”.} {

NSFilePath = “./postinstall”;

NSLocalizedDescription = “An error occurred while running scripts from the package \U201cmongodb-connector-odbc-1.4.1-macos-x86-64.pkg\U201d.”;

NSURL = “file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg”;

PKInstallPackageIdentifier = “MongoDB ODBC”;

}

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Cleared responsibility for install from 3004.

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Cleared permissions on Installer.app

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Running idle tasks

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Done with sandbox removals

2022-06-20 13:36:36-04 hgs-MacBook-Pro Installer[3004]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “mongodb-connector-odbc-1.4.1-macos-x86-64.pkg”.” UserInfo={NSFilePath=./postinstall, NSURL=file://localhost/Volumes/mongodb-odbc/mongodb-connector-odbc-1.4.1-macos-x86-64.pkg#mongodb-odbc-component.pkg, PKInstallPackageIdentifier=MongoDB ODBC, NSLocalizedDescription=An error occurred while running scripts from the package “mongodb-connector-odbc-1.4.1-macos-x86-64.pkg”.}

2022-06-20 13:36:36-04 hgs-MacBook-Pro installd[7782]: PackageKit: Removing client PKInstallDaemonClient pid=3004, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

2022-06-20 13:36:37-04 hgs-MacBook-Pro Installer[3004]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

2022-06-20 13:36:37-04 hgs-MacBook-Pro Installer[3004]: IFDInstallController 351F320 state = 8

2022-06-20 13:36:37-04 hgs-MacBook-Pro Installer[3004]: Displaying ‘Install Failed’ UI.

2022-06-20 13:36:38-04 hgs-MacBook-Pro Installer[3004]: ‘Install Failed’ UI displayed message:‘The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.’.

2022-06-20 13:36:40-04 hgs-MacBook-Pro Installer[3004]: Package Removal: Package is not writable. Not offering removal.

2022-06-20 13:36:40-04 hgs-MacBook-Pro Installer[3004]: Package Removal: Package cannot be removed.

Mongo had a latest release of drivers. Releases · mongodb/mongo-bi-connector-odbc-driver · GitHub

This worked for me. should work for you too

I was able to install it but wasnt able to start the ODBC manager , which still states the developers need to update the application to run on this OS version. I am running 12.4 . How about you ?

I have downloaded iODBC from somewhere else separately. iODBC Driver Manager: iODBC Downloads

and this is working for me to create system DSN for mongo

I tried that ! What keywords did you use to set up the DNS ? I am not sure but iODBC just crashes for me when I set the following:

host
port
database
username
password