despite whitelisting the ip address, i am not able to access the mongodb cluster.
Welcome @Firoz_N_A ! I’m sure someone will be able to steer you in the right direction soon . They’re good like that.
Have you tried allow access from anywhere?
If it works the IP you added may not be the correct one
Are you using any firewall/VPN/proxy
Did it work with shell or Compass
Did it work before or new setup
Check this link