despite whitelisting the ip address, i am not able to access the mongodb cluster.

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Welcome @Firoz_N_A ! I’m sure someone will be able to steer you in the right direction soon . They’re good like that.

Have you tried allow access from anywhere?
If it works the IP you added may not be the correct one
Are you using any firewall/VPN/proxy
Did it work with shell or Compass
Did it work before or new setup
Check this link

Can’t connect to mongodb.Could not connect to any servers in your MongoDB Atlas cluster

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