MongoDB Tools and Rocky Linux

Hello,

I just installed ops manager 6 and deployed a new mongodb instance running in a Rocky Linux 9 distro. But my deployment never finishes. The error log show the following issue:

Error loading desired cluster configs : [01:16:29.245] Error retrieving cluster config from ‘http://:8080/agents/api/automation/conf/v1/654a780e890175651ead6d6d?av=12.0.28.7763&aos=linux&aa=x86_64&ab=64&ad=&ah=l&ahs=&at=1699387830756’ : [01:16:29.245] Cluster config did not pass validation for pre-expansion semantics : MongoDB Tools download URL for this host was not found in the list of available URLS : [ {100.9.0 map[linux:map[amazon2:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-amazon2-x86_64-100.9.0.tgz amzn64:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-amazon-x86_64-100.9.0.tgz arm64_amazon2:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-amazon2-aarch64-100.9.0.tgz arm64_rhel82:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel82-aarch64-100.9.0.tgz arm64_ubuntu2204:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-ubuntu2204-arm64-100.9.0.tgz debian10:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-debian10-x86_64-100.9.0.tgz debian11:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-debian11-x86_64-100.9.0.tgz debian81:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-debian81-x86_64-100.9.0.tgz debian92:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-debian92-x86_64-100.9.0.tgz ppc64le_rhel7:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel71-ppc64le-100.9.0.tgz ppc64le_rhel8:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel81-ppc64le-100.9.0.tgz rhel57:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel62-x86_64-100.9.0.tgz rhel62:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel62-x86_64-100.9.0.tgz rhel7:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel70-x86_64-100.9.0.tgz rhel80:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel80-x86_64-100.9.0.tgz rhel90:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel90-x86_64-100.9.0.tgz s390x_rhel7:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-rhel72-s390x-100.9.0.tgz suse11:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-suse12-x86_64-100.9.0.tgz suse12:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-suse12-x86_64-100.9.0.tgz suse15:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-suse15-x86_64-100.9.0.tgz ubuntu1604:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-ubuntu1604-x86_64-100.9.0.tgz ubuntu1804:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-ubuntu1804-x86_64-100.9.0.tgz ubuntu2004:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-ubuntu2004-x86_64-100.9.0.tgz ubuntu2204:http://:8080/automation/mongodb-releases/hybrid/linux/mongodb-database-tools-ubuntu2204-x86_64-100.9.0.tgz] osx:map[default:http://:8080/automation/mongodb-releases/hybrid/macos/mongodb-database-tools-macos-x86_64-100.9.0.zip] windows:map[default:http://:8080/automation/mongodb-releases/hybrid/windows/mongodb-database-tools-windows-x86_64-100.9.0.zip]]} ]

I installed the package redhat-lsb-release which mongodb documentation mentions

What could be ?

Hi @Jose_Felipe_Goncalves_Rocha,
It appears that the agent cannot determine the correct operating system to download the database tools, however, it is sincerely not clear to me on how the situation can be solved. do you have any suggestions @chris @Kushagra_Kesav_X?

Best Regards

Is that log verbatim or has it been redacted? Because the host portion of the URLs is missing.

I removed the hostnames for security reasons.

An update: I had this issue in a Rocky Linux 9. Then I downgraded the SO to version 8 and everything works fine.

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Good to hear, Ops Manager 6.0.20 (Nov 03 2023) adds support for RHEL 9 for both Ops Manager and Managed deployments.

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