Hello Team,
I’m facing an issue with MongoDB Community Edition on Windows. Below are the details:
- MongoDB Version: Community Edition 8.0 (installed via
.msi) - Initial Install Date: 10th May 2025
- Issue Started: After Windows Update on 16th May 2025
- Error Message:
When starting the MongoDB service viaservices.msc, I receive the following error:
Error 1067: The process terminated unexpectedly.
Troubleshooting Steps Taken:
-
Initially, MongoDB was working fine after installation.
-
After a Windows update on 16th May, MongoDB service stopped working.
-
Tried restarting the service manually → still fails with error 1067.
-
Reinstalled MongoDB → it works temporarily, but eventually stops again.
-
Checked
mongod.log, which showed:
{"t":{"$date":"2025-05-19T16:00:54.670+05:30"},"s":"I", "c":"CONTROL", "id":31445, "ctx":"conn147","msg":"Frame","attr":{"frame":{"a":"7FF61BA5244A","module":"mongod.exe","file":".../src/mongo/transport/service_executor_synchronous.cpp","line":154,"s":"`mongo::transport::service_executor_synchronous_detail::ServiceExecutorSyncImpl::SharedState::schedule'::`2'::<lambda_1>::operator()","s+":"CA"}}}
{"t":{"$date":"2025-05-19T16:00:54.670+05:30"},"s":"I", "c":"CONTROL", "id":31445, "ctx":"conn147","msg":"Frame","attr":{"frame":{"a":"7FF61BA511A2","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022.1/VC/Tools/MSVC/14.31.31103/include/thread","line":55,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::transport::launchServiceWorkerThread'::`3'::<lambda_1>,0>'::`1'::<lambda_7_> >,0>","s+":"32"}}}
{"t":{"$date":"2025-05-19T16:00:54.670+05:30"},"s":"I", "c":"CONTROL", "id":31445, "ctx":"conn147","msg":"Frame","attr":{"frame":{"a":"7FF92E7F1BB2","module":"ucrtbase.dll","s":"configthreadlocale","s+":"92"}}}
{"t":{"$date":"2025-05-19T16:00:54.670+05:30"},"s":"I", "c":"CONTROL", "id":31445, "ctx":"conn147","msg":"Frame","attr":{"frame":{"a":"7FF930937374","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}}}
{"t":{"$date":"2025-05-19T16:00:54.672+05:30"},"s":"I", "c":"CONTROL", "id":23131, "ctx":"conn147","msg":"Failed to open minidump file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\8.0\\bin\\mongod.2025-05-19T10-30-54.mdmp","error":"Access is denied."}}
{"t":{"$date":"2025-05-19T16:00:54.673+05:30"},"s":"F", "c":"CONTROL", "id":23137, "ctx":"conn147","msg":"*** immediate exit due to unhandled exception"}
- Yesterday, I resolved the “Access is denied” issue with the minidump path, and MongoDB successfully generated a dump file.
- On inspecting the dump, I found the exception code:
0xc000001d, which indicates an illegal instruction exception.
Please advise on:
- How to properly interpret or resolve this exception code
- If a specific MongoDB build is recommended for my setup