MongoDB Atlas Serverless instance: DNS Not found

I have a mongo db serverless instance that has been working for about a month. Today it’s DNS name (e.g. cannot be found from multiple locations. (My ISP, work, and online sites that provide DNS lookup services)

I’ve checked my account and there doesn’t seem to have been any billing issues (this is used for dev so costs are < $1 US per month) and my database status is shown as “active”.

I’ve followed the instructions on some sites that say to use Google’s DNS servers (,, but that has not worked either. I also see no options for serverless to pause/resume an instance to see if I can kickstart the DNS again.

Are there further troubleshooting steps here?

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