Mongodb associate developer name issue on examinity website

I completed the “MongoDB Node.js Developer Path” learning path and purchased the exam
but I realized that my name and the name on examinity website are not same I emailed certification@mongodb.com and followed their steps of managing google account and checking mongodb profile but The name on examinity website hasnt changed and mailed them again and waited since 3 days but no response Can you pls Help me with this thank you !

Hi! Can you please send me an email at jodine.oquendo@mongodb.com with the specific information you’d like updated and I will reach out to the team!

Thank you so much!

Best,
Jodine