Mongo process crashed every few days on windows

Yoge_Chou · October 26, 2021, 3:05am

Hi there,

I have used MongoDB on Linux several times, and this is the first time I used it on Windows. Since there are other similar applications running on Linux and all of them looks well, I suspect this problem would happen only on Windows. Here is the command I executed:

net start MongoDB

The mongoDB service stopped after the following error displayed in log file.

The environment is Windows Server 2019 Standard 64 bit and Mongo 5.0 Community

mongod.log

{"t":{"$date":"2021-10-21T00:34:58.007+08:00"},"s":"F",  "c":"CONTROL",  "id":4757800, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"terminate() called. An exception is active; attempting to gather more information"}}
{"t":{"$date":"2021-10-21T00:34:58.007+08:00"},"s":"F",  "c":"CONTROL",  "id":4757800, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"DBException::toString(): FileRenameFailed: \ufffds\ufffd\ufffd\ufffdQ\ufffdڡC\nActual exception type: class mongo::error_details::ExceptionForImpl<37,class mongo::AssertionException>\n"}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FF77FDF31B3","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":321,"s":"mongo::`anonymous namespace'::printWindowsStackTraceImpl","s+":"43"},{"a":"7FF77FDF62EB","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":226,"s":"mongo::`anonymous namespace'::myTerminate","s+":"BB"},{"a":"7FF77FEBFA67","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF77FEBFA49","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFDE8AADE58","module":"ucrtbase.dll","s":"terminate","s+":"18"},{"a":"7FFDD6EE1ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"},{"a":"7FFDD6EE232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"},{"a":"7FFDD6EE40E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF7800BBB48","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFDEC4B4A2F","module":"ntdll.dll","s":"_chkstk","s+":"11F"},{"a":"7FFDEC414CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"},{"a":"7FFDEC418AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"},{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FFDD5676210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF77FE6C92D","module":"mongod.exe","file":"C:/data/mci/e46f1a17206528956f3466ce347a3323/src/build/opt/mongo/base/error_codes.cpp","line":2270,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"},{"a":"7FF77FE00604","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":260,"s":"mongo::uassertedWithLocation","s+":"184"},{"a":"7FF77E7B76DD","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5BD"},{"a":"7FF77E7B6FBC","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"},{"a":"7FFDE8A6268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"},{"a":"7FFDE9777974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}]}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FDF31B3","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":321,"s":"mongo::`anonymous namespace'::printWindowsStackTraceImpl","s+":"43"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FDF62EB","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":226,"s":"mongo::`anonymous namespace'::myTerminate","s+":"BB"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FEBFA67","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FEBFA49","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8AADE58","module":"ucrtbase.dll","s":"terminate","s+":"18"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE1ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE40E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF7800BBB48","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC4B4A2F","module":"ntdll.dll","s":"_chkstk","s+":"11F"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC414CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC418AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD5676210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FE6C92D","module":"mongod.exe","file":"C:/data/mci/e46f1a17206528956f3466ce347a3323/src/build/opt/mongo/base/error_codes.cpp","line":2270,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FE00604","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":260,"s":"mongo::uassertedWithLocation","s+":"184"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77E7B76DD","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5BD"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77E7B6FBC","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8A6268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE9777974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"F",  "c":"CONTROL",  "id":23134,   "ctx":"ftdc","msg":"Unhandled exception","attr":{"exceptionString":"0xE0000001","addressString":"0x00007FFDE8529329"}}
{"t":{"$date":"2021-10-21T00:34:58.360+08:00"},"s":"F",  "c":"CONTROL",  "id":23136,   "ctx":"ftdc","msg":"*** stack trace for unhandled exception:"}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FF77FDF5AC9","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":99,"s":"mongo::`anonymous namespace'::endProcessWithSignal","s+":"19"},{"a":"7FF77FDF62FA","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":227,"s":"mongo::`anonymous namespace'::myTerminate","s+":"CA"},{"a":"7FF77FEBFA67","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF77FEBFA49","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFDE8AADE58","module":"ucrtbase.dll","s":"terminate","s+":"18"},{"a":"7FFDD6EE1ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"},{"a":"7FFDD6EE232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"},{"a":"7FFDD6EE40E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF7800BBB48","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFDEC4B4A2F","module":"ntdll.dll","s":"_chkstk","s+":"11F"},{"a":"7FFDEC414CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"},{"a":"7FFDEC418AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"},{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FFDD5676210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF77FE6C92D","module":"mongod.exe","file":"C:/data/mci/e46f1a17206528956f3466ce347a3323/src/build/opt/mongo/base/error_codes.cpp","line":2270,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"},{"a":"7FF77FE00604","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":260,"s":"mongo::uassertedWithLocation","s+":"184"},{"a":"7FF77E7B76DD","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5BD"},{"a":"7FF77E7B6FBC","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"},{"a":"7FFDE8A6268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"},{"a":"7FFDE9777974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}]}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FDF5AC9","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":99,"s":"mongo::`anonymous namespace'::endProcessWithSignal","s+":"19"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FDF62FA","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":227,"s":"mongo::`anonymous namespace'::myTerminate","s+":"CA"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FEBFA67","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FEBFA49","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8AADE58","module":"ucrtbase.dll","s":"terminate","s+":"18"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE1ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD6EE40E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF7800BBB48","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC4B4A2F","module":"ntdll.dll","s":"_chkstk","s+":"11F"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC414CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDEC418AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8529329","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDD5676210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FE6C92D","module":"mongod.exe","file":"C:/data/mci/e46f1a17206528956f3466ce347a3323/src/build/opt/mongo/base/error_codes.cpp","line":2270,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77FE00604","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":260,"s":"mongo::uassertedWithLocation","s+":"184"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77E7B76DD","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5BD"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF77E7B6FBC","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE8A6268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFDE9777974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}}}
{"t":{"$date":"2021-10-21T00:34:58.361+08:00"},"s":"I",  "c":"CONTROL",  "id":23132,   "ctx":"ftdc","msg":"Writing minidump diagnostic file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\5.0\\bin\\mongod.2021-10-20T16-34-58.mdmp"}}
{"t":{"$date":"2021-10-21T00:34:58.431+08:00"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

I’ve surveyed about the DBException::toString(): FileRenameFailed, but most of the resources online are about file permissions, and this bug has already been fixed here. According to the error log, it seems more like an encoding problem.

I also opened the C:\\Program Files\\MongoDB\\Server\\5.0\\bin\\mongod.2021-10-20T16-34-58.mdmp mentioned in mongod.log by WinDbg. And here’s what I get:

mongod.2021-10-20T16-34-58.mdmp

Microsoft (R) Windows Debugger Version 10.0.22000.194 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files\MongoDB\Server\5.0\bin\mongod.2021-10-20T16-34-58.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 17763 MP (16 procs) Free x64
Product: Server, suite: TerminalServer
Edition build lab: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Debug session time: Thu Oct 21 00:34:58.000 2021 (UTC + 8:00)
System Uptime: not available
Process Uptime: 7 days 10:20:33.000
............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3100.1cb4): Unknown exception - code e0000001 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffd`ec4b1764 c3              ret
0:023> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for mongod.exe

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1453

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5554

    Key  : Analysis.Init.CPU.mSec
    Value: 687

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10747

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 167

    Key  : Timeline.Process.Start.DeltaSec
    Value: 642033

    Key  : WER.OS.Branch
    Value: rs5_release

    Key  : WER.OS.Timestamp
    Value: 2018-09-14T14:34:00Z

    Key  : WER.OS.Version
    Value: 10.0.17763.1

    Key  : WER.Process.Version
    Value: 5.0.3.0


NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)
rax=0000015da9dd7dc8 rbx=0000000000000001 rcx=0000015daa13d9c0
rdx=0000015da9dd7db0 rsi=0000002009afe830 rdi=00000000ffffffff
rip=00007ffde8529329 rsp=0000002009afdd30 rbp=0000002009afe040
 r8=0000015da9dd7db0  r9=0000000000000000 r10=0000000000000018
r11=0000000000000000 r12=0000000000000000 r13=0000002009afe9f0
r14=0000002009afe1f0 r15=0000002009afe220
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206
KERNELBASE!RaiseException+0x69:
00007ffd`e8529329 0f1f440000      nop     dword ptr [rax+rax]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffde8529329 (KERNELBASE!RaiseException+0x0000000000000069)
   ExceptionCode: e0000001
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  mongod.exe

ERROR_CODE: (NTSTATUS) 0xe0000001 - <Unable to get error code text>

EXCEPTION_CODE_STR:  e0000001

STACK_TEXT:  
00000020`09afdd30 00007ff7`7fdf5ac9     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`7fddf88a : KERNELBASE!RaiseException+0x69
00000020`09afde10 00007ff7`7fdf62fa     : 00000000`00000001 00007ff7`80d40ec0 00000020`09afe830 00000000`ffffffff : mongod!mozPoisonValueInit+0x3cd3d9
00000020`09afde60 00007ff7`7febfa67     : 00000000`00000006 00007ffd`e8a4fb00 0000d61f`00000005 00007ff7`80390479 : mongod!mozPoisonValueInit+0x3cdc0a
00000020`09afdeb0 00007ff7`7febfa49     : 00000020`09afe220 00000020`09afe1f0 00000000`00000000 00000000`ffffffff : mongod!tcmalloc::Sampler::operator=+0xc0e37
00000020`09afdee0 00007ffd`e8aade58     : 0000015d`a9d42080 00000020`09aff890 00000020`09afe040 0000015d`a9d42080 : mongod!tcmalloc::Sampler::operator=+0xc0e19
00000020`09afdf10 00007ffd`d6ee1abf     : 00000020`09aff890 00000020`09afe830 00000020`09afe1f0 00000020`09afe1f0 : ucrtbase!terminate+0x18
00000020`09afdf40 00007ffd`d6ee232b     : 00000000`00000005 00007ffd`d569bf1a 00000000`00000001 00007ffd`d5672279 : VCRUNTIME140_1!FindHandler<__FrameHandler4>+0x46f
00000020`09afe110 00007ffd`d6ee40e9     : 00007ff7`7e390000 00000020`09aff890 00000020`09afe9f0 00000020`09afe830 : VCRUNTIME140_1!__InternalCxxFrameHandler<__FrameHandler4>+0x267
00000020`09afe1b0 00007ff7`800bbb48     : 00000020`09affb30 00007ff7`80b064ec 00000020`09aff890 00000020`09affb30 : VCRUNTIME140_1!__CxxFrameHandler4+0xa9
00000020`09afe220 00007ffd`ec4b4a2f     : 00000000`00000000 00000020`09afe7c0 00000000`00000001 00007ff7`7e390000 : mongod!tcmalloc::Log+0x1ee608
00000020`09afe250 00007ffd`ec414cef     : 00000020`09afe7c0 00000000`00000001 00007ff7`813092cc 00007ff7`7e390000 : ntdll!RtlpExecuteHandlerForException+0xf
00000020`09afe280 00007ffd`ec418ae6     : 00000020`09afe9f0 00007ffd`ec4188d1 00000020`09afe9f0 00000000`00000000 : ntdll!RtlDispatchException+0x40f
00000020`09afe9b0 00007ffd`e8529329     : 00000020`09aff860 00007ff7`80d1e490 00000020`09aff9d0 00000000`19930520 : ntdll!RtlRaiseException+0x316
00000020`09aff870 00007ffd`d5676210     : 00000020`09aff9d0 00000020`09aff9d0 0000015d`a778bdb0 00000000`00000000 : KERNELBASE!RaiseException+0x69
00000020`09aff950 00007ff7`7fe6c92d     : 0000015d`9bcde2c8 00000020`09affb60 0000015d`9bcde2c8 00000020`09affb60 : VCRUNTIME140!_CxxThrowException+0x90
00000020`09aff9b0 00007ff7`7fe00604     : 0000015d`a9a3b4d0 00000000`00000005 00000000`00000000 00000000`00000000 : mongod!tcmalloc::Sampler::operator=+0x6dcfd
00000020`09affa30 00007ff7`7e7b76dd     : 0000015d`a9b4b5d0 0000015d`a9a3b4d0 00000020`000000fe 0000015d`a9a3b4d0 : mongod!tcmalloc::Sampler::operator=+0x19d4
00000020`09affb30 00007ff7`7e7b6fbc     : 00000000`00000000 0000015d`a9a3b4d0 00000000`00000000 00000000`00000000 : mongod!tcmalloc::StackTraceTable::~StackTraceTable+0x162aad
00000020`09affc60 00007ffd`e8a6268a     : 00000000`00000000 0000015d`a9b50890 00000000`00000000 00000000`00000000 : mongod!tcmalloc::StackTraceTable::~StackTraceTable+0x16238c
00000020`09affc90 00007ffd`e9777974     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void * __ptr64)>+0x3a
00000020`09affcc0 00007ffd`ec46a2f1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000020`09affcf0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  KERNELBASE!RaiseException+69

MODULE_NAME: KERNELBASE

IMAGE_NAME:  KERNELBASE.dll

STACK_COMMAND:  ~23s ; .ecxr ; kb

FAILURE_BUCKET_ID:  APPLICATION_FAULT_e0000001_KERNELBASE.dll!RaiseException

OS_VERSION:  10.0.17763.1

BUILDLAB_STR:  rs5_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.17763.2028

FAILURE_ID_HASH:  {15f4714e-4497-bb0c-6557-4f288161ec4c}

Followup:     MachineOwner
---------

0:023> .exr -1
ExceptionAddress: 00007ffde8529329 (KERNELBASE!RaiseException+0x0000000000000069)
   ExceptionCode: e0000001
  ExceptionFlags: 00000001
NumberParameters: 0

Thanks in advance.

zhu_Mr · November 2, 2021, 3:37am

Hi,
We’ve same issue here, did you find the root cause ?

Ob_developer · November 2, 2021, 4:27pm

Hi all,
Same issue for us. We have Kasperky antivirus on pc but we already added an exception rule for mongoDB root folder and his subfolders. Did you find any solution about that ?

Thanks by advance

kevinadi · November 11, 2021, 1:57am

Hi @Yoge_Chou

How did you install MongoDB? Did you follow the procedure listed in Install MongoDB Community Edition on Windows? Could you describe your deployment, e.g. if it’s on a cloud server (AWS, Azure, etc.), what’s the specific version of Windows, and the description of the hardware you’re using (CPU, RAM, etc.)

Best regards
Kevin

dot.station · October 17, 2022, 8:04am

Hi,
Is the investigation ongoing?
We’ve same issue here.

"Writing fatal message" seems to be contained in only one place in the source code.
Due to encoding issues, detailed reporting is not possible.

dot.station · October 18, 2022, 12:38am

Only one of the FileRenameFailed sources has encoding problems.
Can you incorporate an error message in English?

github.com

mongodb/mongo/blob/7b81482e9ca20b812d5642bf469af13cc8e18203/src/mongo/db/ftdc/file_writer.cpp#L106-L111


      
          // Now that the temp interim file is closed, rename the temp interim file to the real one.
          boost::system::error_code ec;
          boost::filesystem::rename(_interimTempFile, _interimFile, ec);
          if (ec) {
              return Status(ErrorCodes::FileRenameFailed, ec.message());
          }

Chris_Kelly · October 27, 2022, 7:40pm

Can you clarify what you mean by an encoding problem here?

dot.station · November 8, 2022, 7:28am

ec.message() outputs a localized message.
In ja-jp, it is cp932 (Shift-JIS).
c++ - What is the encoding used by boost-asio error messages? - Stack Overflow
UTF-8 is expected.

The code below returns the information in format.

github.com

mongodb/mongo/blob/cd6f639ff875113cdee3d8495f33a0bc542e11e0/src/mongo/db/storage/storage_engine_metadata.cpp#L310-L313


      
          return Status(ErrorCodes::FileRenameFailed,
                        str::stream() << "Unexpected error while renaming temporary metadata file "
                                      << metadataTempPath.string() << " to " << metadataPath.string()
                                      << ": " << ex.what());

Hidemi_Ta · November 11, 2022, 7:05am

I’ｍ encountered same issue and differently not comming from permition or anti-virus software.
you see “\ufffd” in message that is unicode replacement character for unknown or unrepresentable in Unicode.

differently, encording issue and ec.message() is the one.

you can see “ctx：ftdc” from log line, so, it’s from ftdc component.

github.com

mongodb/mongo/blob/958ad9abfc80861d3f43f44da694e83464b01e1d/src/mongo/db/ftdc/file_writer.cpp#L110


      
                          << "Failed to write to interim file buffer for full-time diagnostic data capture: "
                          << _interimTempFile.generic_string()};
              }
          
          
    interimStream.close();
          
          
    // Now that the temp interim file is closed, rename the temp interim file to the real one.
              boost::system::error_code ec;
              boost::filesystem::rename(_interimTempFile, _interimFile, ec);
              if (ec) {
                  return Status(ErrorCodes::FileRenameFailed, ec.message());
              }
          
          
    _sizeInterim = buf.length();
          
          
    return Status::OK();
          }
          
          
Status FTDCFileWriter::writeArchiveFileBuffer(ConstDataRange buf) {
              _archiveStream.write(buf.data(), buf.length());

Hidemi_Ta · November 11, 2022, 10:05am

Hi, please check my post, I have customer waiting for this one fix.

Patrick_Roy · December 12, 2022, 10:48am

Good day! We’re getting the same random crash every X days, without noticing some pattern.

I haven’t yet found an explanation/fix for this. Has anyone? Thanks.

Jatin_Tanwar · February 8, 2023, 4:54pm

Please any one tell the step by step procedure to solve this problem because i donot understand that problem and i am doing intership training so i need to solve this problem as fast as possible please anyone can help me i am requesting all of you tell me the step by step procedure to solve the problem

Jatin_Tanwar · February 8, 2023, 4:55pm

i am facing the same problem of mdmp file when i executing the mongod command

Chris_Kelly · February 8, 2023, 8:28pm

Hi @Jatin_Tanwar,

SERVER-71274 was opened regarding this issue which speculates one of two possibilities:

Due to the system’s locale being set to a code page that is not compatible with UTF-8
Due to permissions error when renaming the metrics.interim.temp file to metrics.interim.

I would review that ticket to see which of these may apply in your case, or if you are observing something different.

Jatin_Tanwar · February 9, 2023, 7:09am

sorry for inconvience kindly you can tell me problem solution in a easy way i donot understand the soution you give to me

Patrick_Roy · February 9, 2023, 8:35am

@Jatin_Tanwar for us, the random crash seemed to have been caused by the anti-virus / Windows Defender on the server! It was locking files or something while Mongo tried to manipulate them.

We simply added an exclude rule to our Windows defender on the Mongo’s /data/ and /log/ folder.

Seems to have solved our problem.

p.s.: but no, I will not give you “step by step” solution to resolve this

Jatin_Tanwar · February 9, 2023, 8:52am

@Patrick_Roy thanks for the solution buddy.
Brother please understand my problem please tell me the step by step procedure to solve the problem i am beggind for you …
i am doing intership training and use MongoDB software but software not running which cause the problem in my practicao studies ,

I am begging for help @Patrick_Roy please buddy help me i don’t want to discontinue my training

system · February 14, 2023, 8:52am

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