Missed Certification exam because link was not provided

I tried to appear for my scheduled exam at 2:15PM IST. But the link was not showing on my dashboard and whenever i tried from certification it was going to the purchase page.@2:29 on dashboard its showing you missed your exam. I tried getting support from examity also with no resolve .
Please help

Hi there,

Sorry you experienced this issue. Please reach out to certification@mongodb.com and our certification team with assist you.

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